LargeScale Events Volunteer Program Management Suggestions from Experiences in the World Cup and the

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Large-Scale Events Volunteer Program
Management Suggestions from Experiences in
the World Cup and the 2003 Universiade Games
Kang Hyun Lee, Ph. D Korea Council of Volunteering
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Importance of Volunteering in International
Sport Games

• Volunteering, the Power of Olympic Success
• Volunteers are Faces of Olympic Games
• Volunteers are National Representatives
• Outside of the Ground
• Volunteers are Citizen Diplomats
• Volunteers are Players Outside of the ground

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Upgrade Citizenship
Volunteer
Red Devils
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Volunteer Program in the WorldCup
Organizing Committee
HQ
Div. of Game Mgt
Volunteer Corps
Vol. Program Advisory Committee (VPAC)
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Role of VPAC

• Set Agenda
• Set Policy Benefits
• Develop and Evaluate Forms
• Assess Needs by Department Area,
• Job Function, and Location
• Develop Training Programs for Volunteers

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Need Assessment by
Department Area (24) Assist Games, Multi Media
Center (MMC), Registration, Safety, IOC Meeting,
Official Training Site (OTC), Drug Test, Medical
Support, IOC Family Transportation, etc.
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Need Assessment by
Job Function (54) Publication, Spectator Guide,
Flag Bearing, Transportation Support, Game
Assist, Press Stand Management, Locker Room
Management, Registration Cards, Recreation, Copy
Machine, Ball Boy, Lost Found, Translation,
etc.
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Need Assessment by
Location (11) Stadium, MMC, OTS, Motor Pool, HQ
Hotel, Safety Control Center, Protocol Center,
Computing Center, Organizing Committee, etc.
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Need Assessment by

• Language
• - Division at HQ (6)
• and Other Game Cities (10)
• - Department Area(11)
• - Interpretation Translation (10)
• - Location(9)

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Recruitment

• Recruit 120 of the needs (language vol.
  separately)
• Individual
• Group Colleges, Corporates, NGOs (Red Cross,
  Saemaul,
• Veterans Assoc, Sports Club)
• Abroad Korean Other
• Equal Opportunity and Inclusiveness Geography,
  Disability,
• 
  Sex, Age
• Commitment of Time 2 to 4 weeks
• Volunteering Hours 100hrs or more
• Volunteering days 2 weeks (during the game
  period)

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Screening and Placement

• Screening by Application Forms
• Interviews(for language volunteers)
• Consider Experience, Fluency, Manner,
• Responsibility, Reliability,
  Health.
• Selection of Leaders (who will serve as
• coordinators)

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Training Plan

• Responsible Department Dept of Game Mgt.
• Training(T) Course Gen T, Job T, Site T.
• Training Method Cyber, Group, Site
• Training Periods Frequency
• - Cyber Begin 8 months before the Game,
• Every month
• - Group From 1yr before to 1mo before the
• Game, 24 times usually on
  weekends.
• - Site Practice.

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Contents of Training

• Cyber T Gen and Job(Use Handbook) use E-Mail
• Group T
• - Gen Outline of the Olympic, V-role,
  responsibility
• - Job Role, Ability to Handle Equipments
• to Use Facilities
• Site T Emergency Handling, Practice Job
• Leader T for Leaders from Sites and Teams
• - Organization Mgt, Teamwork, Leadership

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Duty

• No Training ? No Job!
• Only those who completed Training!
• Networking of Volunteers
• Address. Tel, Cell Phone, E-Mail
• Supervision Reporting System

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Benefits Recognition

• Uniforms ID Card
• Lunch Traffic Cost
• Appreciation Letter
• Others (Government Award, Certificate)

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Local V. Center Gov

• Campaigns
• - 4yrs before Game City Beautification (Urban
  Planning, Advertisement Board, Mural Painting,
  Planting Trees, etc)
• - 3yrs before Clean Order (Cleaning Pub
  Places esp. Rest Rooms Observe Traffic Order,
  Fix Traffic Sign Boards Pub Transportation
  Info Boards, etc)
• - 2yrs before Kindness Language (Smile
  Movement, Home Stay, Menus in English, BBB Sys
  (Before Babel Brigade www.BBBKorea.org)
• - 1yr before Security, Cultural Participatory
  Events.
• Volunteers for Lost Found, Parking Lot, Tour
  Guide, Marathon (Provide waters), Other
  Activities Office Assisting, Interpretation
  Translation

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Suggestions

• Make VPAC at least 3 yrs before the Games
• Organize Volunteer Corps for the Game
• Assess Need of Volunteers
• Out Source or Develop VMS and V Handbook
• Recruit Volunteers 20 to 25 more than the
  Actual Need
• (Recruit Groups First)
• Train Volunteers Leaders and Use Only Those
  Trained
• Plan and Exercise for Emergency State
• Supervise and Support
• Recognize Volunteers
• Save the Data and Use for Other Events