WhatsApp Business API Provider | TheSMSPoint

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WhatsApp Business API
Transform customer conversations with the
WhatsApp Business API, which continues to be the
most powerful and personal way to connect with
your customers.
Prepared by NTSPL
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Communicate over the world's most used
Messaging App
WhatsApp Business API is a powerful tool
designed to help your business to communicate
with customers at scale.
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Why WhatsApp Business API
The Complexity of todays Customer Journey
53 Customers are more likely to buy from a
business they can message.
90 Consumers are more likely to purchase more at
companies with excellent customer service.
Customers say they would pay more for a better
customer experience. Source Hubspot
Source Facebook
Source Survey from Total Consumer
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The Complexity of Todays Customer Journey
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Why TheSMSPoint WhatsApp Business API
Establish your presence on WhatsApp TheSMSPoint
WhatsApp Business API provides businesses with a
dedicated WhatsApp Business Account (WABA) that
enables to communicate with your customers
through WhatsApp. The WhatsApp Business API
simplifies the process of handling unlimited
WhatsApp messages, enabling businesses to
provide Personalized Customer Experiences.
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Features of WhatsApp Business API
1 Verified WhatsApp Profile Assistance for Green
Tick verification as per Meta Policy.
2 WhatsApp Management Console Single console to
manage WhatsApp Authorized Business Accounts,
Monitor Usage, Account Messaging Limit, Sending
Broadcast Messages, Template Messages Delivery
Status and Monthly Insights.
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Features of WhatsApp Business API
3 Pre-Approved Templates Pre-approved Interactive
Templates with multiple- language support to
understand your diverse customers in their
native languages with Text, Media Interactive
buttons.
4 Broadcast Transactional Promotional
Messages Businesses can send Bulk Transactional
Promotional Messages using Pre- Approved
templates to all customers on WhatsApp with a
single click.
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Features of WhatsApp Business API
6 Media Rich Messaging Interactive Templates,
Quick Replies Multimedia Messages. Provide
responses anytime to your customers.
5 Easy WhatsApp API Integration with
applications Direct integration Automate
WhatsApp messaging through API integration with
CRM, ERP Applications.
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Features of WhatsApp Business API
8 Monthly Reports Get monthly analytics reports
from user data to refine your business strategy.
7 Easily Manage Contacts Manage all your WhatsApp
contacts, group them and send messages to the
group. Import from Excel sheet send to
customers with custom variable data.
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The Need For WhatsApp API For Your Business -
Usage
Its a fast, simple, and convenient way to chat
quickly emerged as the go-to messaging app for
over 2 billion consumers around the globe.
Creating superior brand connections Using
WhatsApp, your business can cement great brand
relationships with customers.
Allow your customers to buy directly on
WhatsApp Keep customers engaged on a single
channel and enable them to complete orders on
WhatsApp to bring a seamless buying experience.
Send promotional messages to your customers Your
business can send sale alerts, deals, discounts
/ Loyalty programs to draw customer interest and
derive better conversions.
Send order updates and payment
notifications Create routine notifications such
as order confirmation, delivery updates,
payment notifications to customers.
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The Need For WhatsApp API For Your Business -
Usage
New customer acquisition with Click to WhatsApp
ads Acquire qualified leads and convert faster
with ads that click to WhatsApp / integration
with CRM.

• Send messages with Quick Reply Buttons
  Call-to-Actions
• CTA Buttons (Call-to-Action) allow customers to
  take an action such as Purchase, Sign up
  within a single click. Quick Reply buttons allow
• customers to return a message without typing.
• Collect insights with WhatsApp survey
• Gather valuable feedback from customers with
  simple and effective surveys via WhatsApp.

Accept appointment bookings over WhatsApp Offer
customers a simpler way to book, reschedule and
cancel appointments while avoiding call centers
or busy front desks.
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Benefits of using WhatsApp Business API
WhatsApp Business API is a powerful tool that can
help businesses to improve their customer
engagement and customer support.
Build a Brand Identity Build a branded business
identity that serves as the familiar face that
greets users when you message them, increasing
their trust and loyalty to your brand
Instant Responses Can automate responses to your
customers which can leave them engaged with
welcome messages, delayed response messages,
auto-replies, notifications etc.
Personalized Experiences Dynamic variables will
come in handy to personalize messages by fetching
data from pre-existing customer contacts with
preferred languages.
Answer FAQs Simple self-serve queries can easily
be automated by automating replies to all the
frequently asked questions
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Benefits of using WhatsApp Business API
Schedule Appointments Automate scheduling of
appointments without any phone calls or email
threads with your calendar.
Automate Customer Support Your business can
automate the customer support to work on the
queries that come in through WhatsApp
Collect Documents Collect the required documents
for onboarding, admissions or verification etc.
using Flow messages.
Send Payment Reminders Businesses can send
notifications about due payments and flash sale
reminders to customers.
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Benefits of using WhatsApp Business API
Transform Marketing With an open rate of 99, is
an effective tool for result-driven marketing.
Business can automated using Proactive marketing
for growing attention.
Provide Post-Sales Support From sending Shipment
Delivery updates solving complex customer
queries, WhatsApp Business API is ideal for
automate customer support.
Powerful and Secure Conversations With End-to-End
encryption and GDPR compliance, WhatsApp
Business API is a safe platform for customer
interactions.
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WhatsApp Templates For Messaging
Industry like Healthcare, Finance, Hospitality,
Logistics, Tours Travels, Mining, Sports with
WhatsApp Business API's ability to offer
pre-approved message templates can help your
business to send messages and communicate with
your customers effortlessly.
Marketing Conversations Templates that include
Promotions or Offers, Informational Updates, or
Invitations for customers to respond / take
action.
Authentication Conversations Templates that
enable businesses to authenticate users with
one- time passcodes (Account Verification,
Account Recovery, Integrity challenges).
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WhatsApp Templates For Messaging Industry like
Healthcare, Finance, Hospitality, Logistics,
Tours Travels, Mining, Sports with WhatsApp
Business API's ability to offer pre-approved
message templates can help your business to send
messages and communicate with your customers
effortlessly.
Utility Conversations Templates that facilitate a
specific Order Update, Delivery Update to a
customer, including Post- Purchase Notifications
and Recurring Billing statements.
Service Conversations User-Initiated
conversations which help customers to resolve
enquiries encourage more engagement.
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How to Get Started
Onboard Business
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Pre-requisites
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After procuring WhatsApp Business API service,
setting up your WhatsApp Business profile.
Before diving, need the below things Phone
Number Get a phone number that does not have an
existing WhatsApp account. A Facebook Business
Manager ID It's recommended that you apply for
Facebook Business Verification if you want to
utilize the complete features of WhatsApp
Business API. A Business Website You must have a
business website to get access to the WhatsApp
Business API. Meet WhatsApp Commerce Policy Get
compliant to WhatsApp Commerce Policy. A WhatsApp
Business Account WABA Account to be used for
Business API.
Set WhatsApp Business Profile Setting up your
WhatsApp Business profile such as Business
Name, Address, Website and Display Name.
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How to Get Started
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Message Sending Send Bulk Promotional and
Transactional messages to your customers. After
receiving the replies from customers, Your
Business can send Interactive Messages like
List, Quick Reply, Call-to-Action Buttons.
Template Registration Register the WhatsApp
Templates on Meta using TheSMSPoint Platform.
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About NTSPL
For more information, visit www.ntspl.co.in

• NTSPL (Nexus Technoware Solution Pvt. Ltd.), have
  emerged as the Leading Technology Services
  Provider company in Eastern India. NTSPL is
  being assessed for CMMI Level 5 and we follow
  rigorous systems to ensure on time with quality
  delivery. Additionally, we are ISO 9001-2015, ISO
  20000-12018 ISO 270012022 Certified Company
  and registered member / empanelment with STPI
  and OCAC, a Nodal IT Agency of Govt. of Odisha.
• We are a global IT Consulting and Enterprise
  Solutions provider catered into various
  technology platforms across diverse industry
  domains ranging from Manufacturing, Energy, Metal
  Mining, Government, Banking, Retail, eLearning,
  Education, Healthcare, Travel, Transportation
  Hospitality etc.

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Trusted By Thousands of Companies
Over the years, we have earned the trust of many
clients.
Our Clients
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Our Clients
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THANK YOU
World needs innovation NTSPL is here to help
Call Us 91-8260003333
Mail Us info_at_ntspl.co.in
www.thesmspoint.com www.ntspl.co.in