Air New Zealand Cancellation and Refund Policy

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AIR NEW ZEALAND CANCELLATION POLICY
Everything You Need to Know!
www.flyfairtravels.com
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Content
01
Introduction
02
Cancellation Policy
03
How to Cancel Your Flight
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Refund Policy
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How to Get a Refund
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24-Hour Policy
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Conclusion
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INTRODUCTION
Air New Zealand Cancellation Policy
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Importance of Policy Understanding
01
Overview

• Knowing Air New Zealand's cancellation policy
  helps in making informed decisions.
• Prevents unexpected costs and ensures smoother
  travel planning.

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Purpose of the Presentation
Provide a detailed guide on how to cancel
flights, request refunds, and understand specific
policies like the 24-hour rule.
Scope
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• Covers cancellation procedures, refund
  eligibility, and key policies.
• Aims to equip travelers with necessary knowledge
  for managing bookings efficiently.

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CANCELLATION POLICIY
Air New Zealand Cancellation Policy
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Cancellation Policy
What is Air New Zealands Cancellation Policy?
Eligibility for Cancellation

• Tickets can generally be canceled online through
  Air New Zealands website or customer service.
• The eligibility for cancellation may vary based
  on the fare type and ticket conditions.

Time Frames
Cancellations made within 24 hours of booking are
typically eligible for a full refund, provided
the booking was made at least 7 days before
departure.
Fees and Penalties

• Cancellation fees may apply depending on the fare
  class.
• Some fares are non-refundable but may be eligible
  for credit towards future travel.

Special Circumstances

• In cases of emergency or unforeseen events, Air
  New Zealand may offer more flexible cancellation
  options.
• Travel insurance can also provide coverage for
  certain cancellation scenarios.

Exceptions

• Certain promotional or discounted tickets may
  have stricter cancellation policies.

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How to Cancel Your Flight?
Steps to Cancel Your Flight on Air New Zealand
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How to Cancel Your Flight?
Steps to Cancel Your Flight on Air New Zealand
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REFUND POLICY
Air New Zealand Refund Policy
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Refund Policy
What is Air New Zealands Refund Policy?
Eligibility for Refunds

• Refund eligibility depends on the fare type
  purchased.
• Fully flexible fares usually offer full refunds,
  while other fare types may incur fees or be
  non-refundable.

Refundable and Non-Refundable Fares

• Fully refundable tickets can be canceled with a
  full refund.
• Partially refundable tickets may return a portion
  of the fare.
• Non-refundable tickets typically do not offer
  monetary refunds but may provide travel credits.

Processing Time

• Refunds typically take 7-10 business days to
  process.
• Credit card refunds may take longer to reflect in
  the account.

Special Circumstances

• Refunds may be granted under exceptional
  circumstances, such as medical emergencies or
  bereavement.

Refund Fees

• Some fare types may have a cancellation fee
  deducted from the refundable amount.
• The fee varies based on the fare rules and time
  of cancellation.

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How to Get a Refund
Steps to Request a Refund on Air New Zealand
Cancel Your Flight
Submit the Form

• Review all the information for accuracy.
• Submit the completed form online.

• Begin by cancelling your flight through the
  "Manage Booking" section on the Air New Zealand
  website.
• Ensure you follow the cancellation steps outlined
  previously to confirm the flight is canceled.

Access the Refund Request Form
Wait for Confirmation

• Visit the Air New Zealand website and navigate to
  the "Refunds" section.
• Find and click on the refund request form.

• After submission, you will receive an
  acknowledgment email.
• The refund process typically takes 7-10 business
  days. Check your email for updates.

Fill Out the Refund Request Form

• Provide necessary details including your booking
  reference number, personal details, and reason
  for cancellation.
• Attach any required documentation, such as
  medical certificates if applicable.

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24-HOUR POLICY
Air New Zealand 24 Hour Policy
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Overview
POLICY DETAILS
You can cancel your booking within 24 hours of
booking without a fee, provided its at least
seven days before departure.
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24-HOUR POLICY
Air New Zealand 24 Hour Policy
Manage Booking
Visit the Website
Cancel Promptly
Follow the prompts to cancel and confirm. Youll
receive a cancellation email.
Go to www.airnewzealand.com and log in.
Navigate to "Manage Booking" and select your
flight.
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Benefits of the 24-Hour Policy
Flexibility
Provides travelers with the option to change
their minds without financial penalty, offering
peace of mind especially when booking flights
well in advance.
Risk Reduction
Minimizes the risk of paying for non-refundable
tickets if plans change unexpectedly within a
short period after booking.
Simplicity
Simplifies the cancellation process for
last-minute changes, ensuring that travelers can
adjust their travel plans with ease.
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THANK YOU
Smith Carter
800-416-8919
seo_at_flyfairtravels.com
www.flyfairtravels.com
17722, Central Islip, New York, USA