NANC Report Numbering Oversight Working Group (NOWG)

1
NANC Report Numbering Oversight Working
Group(NOWG)

• July 16, 2009
• Co-Chairs
• Laura Dalton, Verizon Communications
• Natalie McNamer, T-Mobile USA
• Karen
  Riepenkroger, Sprint Nextel

2
Contents

• Performance Rating Categories
• NANPA and PA 2007 Performance Reports
• NANPA and PA 2008 Performance Reports
• NANPA Change Orders
• PA Change Orders
• 2009 Meeting Schedule

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Performance Report Rating Categories
4
2007 NANPA and PA Performance Reports

• 2007 NANPA and PA Performance Reports were
  approved by the NANC via email process in 2008
• 2007 Performance Rating for the NANPA was More
  than Met
• 2007 Performance Rating for the PA was More than
  Met

5
Summary 2008 PA Performance Report

• The PAs annual performance assessment is based
  upon
• 2008 Performance Feedback Survey
• Written comments and reports
• Annual Operational Review
• NOWG observations and interactions with the PA

6
Summary 2008 PA Performance Report

• The PAs rating for the 2008 performance year was
  determined by the NOWG to be More than Met. This
  rating is defined below

7
Summary 2008 PA Survey Respondents

• The number of respondents to the 2008 PA Survey
  was up from 2007 for the regulators and down
  slightly from 2007 for the service providers.
  The following chart reflects the trend of
  respondents since the inception of the PA
  performance survey

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Summary 2008 PA Performance Report

• Pooling Administrator (Section A)
• There were four questions in this section to
  which respondents provided ratings. There were
  80 cumulative responses rating PAs performance
  as Exceeded, 60 cumulative responses as More than
  Met, 29 cumulative responses as Met, and one
  response as Sometimes Met.
• Implementation Management (Section B)
• There were two questions in this section to
  which respondents provided ratings. There were
  14 cumulative responses rating PAs performance
  as Exceeded, 16 cumulative responses as More than
  Met, and 13 cumulative responses as Met.

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Summary 2008 PA Performance Report

• Pooling Administration System (PAS) (Section C)
• There were three questions in this section to
  which respondents provided ratings. There were
  63 cumulative responses rating PAs performance
  as Exceeded, 72 cumulative responses as More than
  Met, 48 cumulative responses as Met, and three
  cumulative responses as Sometimes Met.
• PA Website (Section D)
• There was one question in this section to which
  respondents provided ratings. There were 18
  cumulative responses rating PAs performance as
  Exceeded, 27 cumulative responses as More than
  Met, and 24 cumulative responses as Met.

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Summary 2008 PA Performance Report

• Miscellaneous Pooling Administrator (PA)
  (Section E)
• There were four questions in this section to
  which respondents provided ratings. There were
  70 cumulative responses rating PAs performance
  as Exceeded, 70 cumulative responses as More than
  Met, 57 cumulative responses as Met, and two
  cumulative responses as Sometimes Met.
• Overall Assessment of Pooling Administrator (PA)
  (Section F)
• There was one question in this section to which
  respondents provided ratings. There were 22
  responses rating PAs performance as Exceeded, 30
  responses as More than Met, and 18 cumulative
  responses as Met.

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Summary 2008 PA Performance Report

• Following is a summary of written comments that
  were provided by
• survey respondents
• Outstanding praise for the PA staff was a
  consistent theme throughout the
• survey
• Supportive, responsive, prompt, and courteous
• Extremely helpful, knowledgeable, and
  professional
• Always a pleasure to work with
• Provides exceptional service
• Possesses a clear understanding of the process
• Takes extra steps to assist and provide immediate
  answers to questions
• .

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Summary 2008 PA Performance Report

• Comments suggesting improvements were mostly
  isolated. Notable comments related to
  difficulties associated with
• PA website data and navigation
• Reclamation process and Part 4 submissions
• PAS functionality when transitioning to the new
  enhanced PAS system
• .

13
Summary NOWG Observations2008 PA Performance
Report

• The NOWG concluded that the written comments were
  not indicative of any consistent performance
  issues, and in many cases provided significant
  praise for individual PA staffers.

14
Summary - Suggestions2008 PA Performance Report

• The NOWG recommends that the PA focus on the
  following improvements
• Continue to proactively manage rate center
  inventories to ensure resources are available
  when needed.
• Continue to consider process improvement
  suggestions provided by service providers and/or
  regulators in the survey comments.
• Continue customer focus.
• In addition to the cumulative method of reporting
  block reclamation, the NOWG recommends the PA
  provide a incremental block reclamation report.
• The NOWG recommends the PA prepare a monthly NANC
  report providing the NANC members with the
  current status of pooling activity.

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Summary 2008 NANPA Performance Report

• The NANPAs annual performance assessment is
  based upon
• 2008 Performance Feedback Survey
• Written comments and reports
• Annual Operational Review
• NOWG observations and interactions with the NANPA

16
Summary 2008 NANPA Performance Report

• NANPAs rating for the 2008 performance year was
  determined by consensus of the NOWG to be
  Exceeded. This rating is defined below

17
Summary 2008 NANPA Survey Respondents

• The number of respondents to the 2008 NANPA
  Survey was up from 2007 for regulators. The
  number of respondents from service providers and
  others was down in 2008 from 2007. The following
  chart reflects the trend of respondents since the
  inception of the NOWG performance survey

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Summary 2008 NANPA Performance Report

• CO (NXX) Administration (Section A)
• There were four questions in this section to
  which respondents provided ratings. There were
  67 cumulative responses rating NANPAs
  performance as Exceeded, 28 cumulative responses
  as More than Met, 17 cumulative responses as Met,
  and one response as Sometimes Met.
• NPA Relief Planning (Section B)
• There were four questions in this section to
  which respondents provided ratings. There were
  76 cumulative responses rating NANPAs
  performance in this section as Exceeded, 28
  cumulative responses as More than Met, 14
  cumulative responses as Met, and one response as
  Not Met.
• Numbering Resource Utilization/Forecast (NRUF)
  (Section C)
• There were four questions in this section to
  which respondents provided ratings. There were
  67 cumulative responses rating NANPAs
  performance in this section as Exceeded, 40
  cumulative responses as More than Met, 23
  cumulative responses as Met, and one response as
  Sometimes Met.

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Summary 2008 NANPA Performance Report

• Other NANP Resources (Section D)
• There was one question in this section to which
  respondents provided ratings. There were six
  cumulative responses rating NANPAs performance
  in this section as Exceeded, five cumulative
  responses as More than Met, four cumulative
  responses as Met, and one response as Not Met.
• NANP Administration System (NAS) (Section E)
• There were two questions in this section to
  which respondents provided ratings. There were
  48 cumulative responses rating NANPAs
  performance in this section as Exceeded, 26
  cumulative responses as More than Met, and 20
  cumulative responses as Met.

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Summary 2008 NANPA Performance Report

• NANPA Website (Section F)
• There was one question in this section to which
  respondents provided ratings. There were 26
  cumulative responses rating NANPAs performance
  in this section as Exceeded, 13 cumulative
  responses as More than Met, 12 cumulative
  responses as Met, two cumulative responses as
  Sometimes Met, and one response as Not Met.
• Overall Assessment of the NANPA (Section G)
• There was one question in this section to which
  respondents provided ratings. There were 23
  cumulative responses rating NANPAs performance
  in this section as Exceeded, 21 cumulative
  responses as More than Met, and 10 cumulative
  responses as Met.

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Summary 2008 NANPA Performance Report

• The following is a summary of written comments
  that were provided by survey respondents.
• Significant praise for NANPA staff was a
  consistent theme throughout the survey. In many
  cases, the comments provided praise for
  individual staff members. The following
  recurring adjectives were used by multiple
  respondents to describe their experiences in
  working with the NANPA staff
• Very helpful, pleasant, and friendly
• Knowledgeable, courteous, and patient
• Responsive, accurate, and professional
• There were no recurring comments for suggested
  improvements.
• Due to the vast majority of positive comments
  received, the NOWG concluded that the written
  comments indicated a high level of satisfaction
  experienced by those who interacted with the
  NANPA.

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Summary - NOWG Observations 2008 NANPA
Performance Report

• Consistent level of satisfaction revealed
• NANPA focuses on Customer Satisfaction
• Significant praise for NANPA staff was a
  consistent theme throughout the survey results
• Cooperation with the NANC, NOWG, FCC and State
  Regulators
• NANPA continued to display leadership,
  initiative, professionalism, and expertise
• Proactively introduced new INC issues and
  contributions
• .

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Summary - NOWG Observations 2008 NANPA
Performance Report

• The NANPA continued to effectively manage all
  aspects of NPA relief activity in 2008.
• Throughout 2008, the NANPA personnel continued to
  consistently exhibit their professionalism and
  expertise while performing NANPA duties.

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Performance Reports Approval

• NANC approval of 2008 Performance Reports

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NANPA Change Order Recommendations
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PA Change Order Recommendations
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PA Change Order Recommendations (Continued)
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NOWG 2009 Meeting Schedule
Contact any of the Co-Chairs for complete meeting
or conference call details Karen.S.Riepenkroger_at_sp
rint.com or Laura.R.Dalton_at_Verizon.com or
Natalie.McNamer_at_t-Mobile.com (Other meetings for
the NOWG may be scheduled as needed beyond what
has been identified in this list)