IVR Solutions

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IVR Solutions Voice Menus
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Base Solution
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Voice Menu Functionality

• Transaction mailboxes
• QA scripts
• Interview menus
• Virtual calling card
• Account code verification and routing
• Request for fax documents and predefined
  documents
• TUI menu options with speech barge in
• Custom mailbox options for outside callers
• Departmental mailbox templates
• Call redirector based on TUI input

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Voice Menu Functionality

• Unlimited scripts
• 12 TUI options per script level
• Unlimited levels within a script
• Multilingual scripts
• WEB access to voice mail
• Script templates can be used in company, mailbox,
  or department
• Drag and drop features for TUI Options
• Integrates with Active X Scripts for database
  verification and processing
• Define greetings- use Script prompt, mailbox
  prompts, or company greeting
• All Integrated into the base solution!

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Voice Menu Configuration
LAN
PBX
CTI Link-CSTA, TAPI, SMDI

• Call comes in via PSTN
• Calls forwarded to VM via Analog, T1, E1
• System answers and initiates Voice menu

Voice Menus
Auto attendant
PSTN
Voice mail
POP3/IMAP
SMTP
WEB/IIS
Analog, T1/E1,Digital
TAPI, SIP
IPPBX
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Voice Menu Functionality

• Provide automated answers to frequently asked
  questions
• Automate routine functions for administration
• HR voice menus for sick days and absent
• Integrate menus with SMTP engine for e-mail
  delivery of answers
• Integrate with document on demand functions for
• Mail-order sales - taking order, follow-up of
  order, promotions and games.
• Transport and Tourism - timetable, bookings,
  freight exchange.
• Marketing of products and services - product
  information, promotion, after-sales service.
• Create homework hotline templates for education
  applications

Audiotex
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Voice Menu Functionality
Design unlimited voice menus and assign to users,
companies or departments
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Voice Menu Functionality

• 12 DTMF options to configure per menu

• Create multiple sub menus

• Callers can dial out or speak out of menu at any
  time with ASR

• 23 default options can be drag and dropped in TUI
  functions

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Voice Menu Functionality

• 24 options
• Disconnect caller
• Get call routing destination based on Database
  verification
• Transfer call to inputted ext.
• Provide dial tone and transfer caller to inputted
  phone number
• Page current mailbox that script is associated to
  over the intercom
• Record active conversation
• Send a predefined document
• Request document ID and send via fax
• Send caller to ASR Directory
• Send express voice message
• Receive incoming fax
• Transfer call to fax board
• Log caller into the system
• Sent caller to predefined mailbox
• Send call to company main greeting

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Voice Menu Functionality

• 24 options
• Send call to define operator for the user,
  company or department
• Send caller to requested mailbox
• Send caller to a sub menu in the script
• Send caller to a voice mail greeting
• Send caller to the record tone of a defined voice
  mailbox
• Transfer caller to another Voice menu script

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Voice Menu Access

• Company Greeting

• Mailbox

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Voice Menu Access

• Company Greeting

• First you select the voice menu you want to use
  in the company greeting

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Voice Menu Access

• Company Greeting

• Then you schedule when the voice menu should
  override the default settings

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Voice Menu Access

• Mailbox access

• Enable voice menu as a mailbox template

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Applications
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Applications

• Education- Homework Hotline
• Retail- Store Locator
• Medical- Digital Transcription
• Real Estate- Property Bulletin Board
• Tech support Account Code Verification
• Collections-Caller Routing to Collections

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Voice Menus

• Scaleable from 4- 144 ports
• Unlimited voice scripts
• Drag drop action
• Attachable templates to company mailboxes
• Fully multilingual
• Embedded in base license( no additional module
  required)
• Integrates documents on demand
• No need to dedicate voice channels, uses free
  resources

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Technical Specifications

• Without ASR- Pentium 4 512 MB RAM
• With ASR Pentium 4 1GB RAM
• Windows 2000 Professional or Advanced Server
• Dialogic JCT series voice cards for both analog
  and digital connectivity

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