Flexible Working

1
Flexible Working

• Ray Smith, BT Regional Director, North East

2
Flexibility Property cost saving

• Utilisation
• Reducing and re-focusing estate costs
• Cost of internal moves and shifts
• Ongoing savings on heating, IT and light
  (typically 30)

3
Workstyle driven

• Empower individuals to be as flexible as their
  role and personality allow
• Segmenting based on grades, job function or
  location is not a route to success

Mobile
Nomadictouchown
Nomadichome working
Ad hochomeworking
Officebased
Homebased
Nomadicmultiplebases
4
BT Property cost savings

• Accommodation savings 350m to date
• Every home worker saves 6k per annum

5
Drivers

• Customer focus
• Increasing responsiveness 24/7
• Productivity
• People work when they are most productive -
  reducing dead time
• Teleconference, web conference, online training
  etc
• People
• Work-life balance
• Employer of choice
• Retaining skill and experience
• Absenteeism
• Work around obstacles rather than be stopped by
  them
• Corporate Social responsibility
• Reduce pollution and congestion

6
Flexible Working and Styles of Work
Process
People
Property
Technology
Success all are necessary but no one element is
sufficient alone
7
BT outcomes - flexible working

• 7 out of 10 BT people work flexibly, nearly 10
  home based
• 7 improvement in job satisfaction versus
  office based
• happy people happy customers
• In 12 months saved 1,800 years of commuting
• 99 on maternity leave return to work, 49
  national average
• 20 less absenteeism than national average
• BT home workers 3 days sick per annum
• BT home workers 15-31 more productive
• 300k face to face meetings saved per annum

8
A Triple Win

• Enterprise
• Meeting customer needs 24/7
• Productivity gains
• People retention and satisfaction
• Property cost savings
• People
• Work life balance
• New management/leadership skills
• Environment
• Home working potential to cut worst peak traffic
  by up to 10 in 5 years