Touring The St. Lawrence University Travel Solutions Program

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Touring The St. Lawrence University Travel
Solutions Program
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Value Added Services
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24/7 Service

• Speak to an agent 24/7
• at the St. Lawrence University travel desk
• 877-879-2142
• or email
• corporatetravelservices_at_marathontravel.com

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• Business, Meeting and Personal travel
  arrangements
• Custom Online Booking Tool
• Travel Insurance Program
• Preferred Hotel Program
• Emergency Travel Assistance

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Whats in it for me?
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• Calendar Synchronization
• Capability for adding your itinerary to your
  desktop calendar.
• Search Flexibility
• Various search options for flights, hotels
  and cars.
• Quality Control
• All reservations are Quality Controlled to
  guarantee their accuracy.
• No Hidden Fees
• Service fees are clearly defined.

• 24/7 Access
• Research and make your travel plans any day and
  any time.
• Profile
• Stores your personal information including
  travel preferences, credit cards, membership
  program numbers (air, hotel car).
• Travel Arrangers
• Travel Arrangers have the ability to book travel
  on behalf of others and manage their personal
  travel profiles.
• Trips (travel history)
• Allows you to access/review your purchased trips
  and past trips.

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Fare Shopping

• All Marathon Travel agents are required to
  utilize AgentWare. AgentWare enables travel
  professionals to intelligently search a growing
  number of vendors for the lowest airfares.
  Marathon Travel is able to access more than 72
  vendor websites within the click of one button.
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• This search functionality integrates into our
  reservation system, allowing us to access and
  compare real-time fares from a variety of
  low-cost carriers, consolidators and aggregators.
  Moreover, AgentWare empowers us to feel confident
  that we are offering our travelers the best
  possible price.

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Low Fare Promise

• You can depend on Marathon Travel to find the
  best airfare prices. We are so confident of our
  ability to follow through on this guarantee that
  we make the following promises
• When you reserve your flight with Marathon
  Travel, we promise that if you find a lower
  airfare for the same traveler, airline, date and
  flight, on another website, on the same day as
  you make your reservation, we will honor that
  rate and provide you with a 50 coupon per ticket
  toward your next purchase through Marathon Travel.

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• Our Quality Control department continues to
  monitor the airfare after you purchase an airline
  ticket through Marathon Travel. If the airfare
  amount decreases, we capture the lower airfare,
  reissue the ticket, and the airline issues a
  voucher for the difference based on the rules and
  regulations of each airline.
• Some airlines charge reissue fees, others do not.
  When the savings outweigh the airline reissue
  fees, the traveler will be issued a voucher from
  the airline for the difference of the two prices.
• Marathon Travel will monitor future airfares
  booked through the airline issuing the voucher
  and apply it to that next purchase based on the
  rules and regulations of each airline.

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Service Fee Structure

• 10.00 per ticket domestic or international
• For reservations booked through our online
  booking tool,
• for the Do-It Yourselfers.
• 30.00 per ticket domestic
• 50.00 per ticket international
• When booked through the St. Lawrence University
  Travel Desk,
• for comprehensive services.
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• No Fee
• When making hotel or car reservations online or
  through the St. Lawrence University Travel Desk.
• Please Note Changes and cancellations are
  required to be made through the travel desk.
  Airline ticket reissuance will be assessed the
  travel desk service fee.

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Agent-Assisted Group Travel Service Fees

• Domestic Travel Fees
•   Group of 2-9 travelers
• 30.00 for the 1st traveler and 15.00 per each
  additional traveler based on the exact same
  itinerary.
• Group of 10 or more
• 15.00 per person for groups of 10 or more
  passengers based on the
• exact same itinerary.
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• International Travel Fees
• 40.00 per person based on two or more travelers,
  traveling on the
• exact same itinerary.

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Agent-Assisted Reservations
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• Agent will review options based on your travel
  requirements, make seat assignments, advise
  airline policies and documentation requirements,
  etc.
• Assistance with building travel profiles for
  frequent travelers and assistance with signing up
  for air, hotel and car membership programs
• Agents utilize various resources including
  airfare consolidators to obtain the best schedule
  and price on domestic, international and
  complicated itineraries
• Specialized group and meeting travel planning
  department

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Online Reservations
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How to Access GetThere

• Access the online reservation
• system at
• www.marathoncorporate.com
• Click on
• and select GetThere

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Sign In for Current Travelers(Travelers WITH
profiles built)
Enter User Name Password
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Non- Registered Travelers(Travelers WITHOUT
profiles built)
Click on Create Account Enter your
companys Site ID and Password Key Site ID
stlawrence Password Key sluprofile
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• Please enter your
• email address in
• the User Name
• field
• Complete your
• account/profile

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First Time Log In

• Upon creating your account click on Profile
• to review update your profile before
  completing an online reservation
• Be sure to include the legal spelling of your
  name, gender and birth date in the Personal
  Information section

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GetThere Features
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Profile

• Add and change
• your Profile Settings,
• Travel Preferences
• and Arranger Settings

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Travelers and Travel Arrangers

• In your profile, add travelers and travel
  arrangers
• Note
• The traveler and arranger must have a GetThere
  account/profile before they can be added as a
  traveler or arranger

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Travel Arranger Portal

• This page will become
• your Home Page once you
• have added travelers in the
• My Travelers section of
• your profile
• To add additional travelers,
• click Add/Remove Travelers

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• Announcements
• Book Activities and make
• Restaurant Reservations
• Reserve Taxis, Limos and
• Executive Sedans
• Check flight arrival and
• departure status
• Links to various Travel Tools

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Search

• Search for Flight, Train, Hotel,
• and/or Rental Car
• Search by Roundtrip, One-
• Way or Multi-Destination
• Search /- 3 days and
• Surrounding airports

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Flights

• Select your outbound
• and return flights
• Individually using Shop
• By schedule
• GetThere will display
• the price for your
• selected itinerary along
• with all lower priced
• itinerary options

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• Southwest
• is now available through
• GetThere!

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Seat Maps

• Easy to use
• Seat Selection
• Maps

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Hotels

• Search for hotels near
• an address, city or
• airport
• Search for hotels
• near your company
• locations or other
• landmarks/attractions

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• Sort results by Company
• Preferred Hotels, Rate,
• Hotel Name, or Distance
• Display hotels on a map
• View pictures, amenities,
• and maps with directions

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Cars

• Search for car rentals
• at an airport or near a
• specific address

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Traveler Information

• Be sure the travelers
• name is legally spelled
• and the gender and
• birth date are entered

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Billing Information

• Select your form of
• payment and complete
• the Billing Information
• page
• Purchase Trip
• Please allow 30 60
• seconds for the trip to
• process

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Confirmation Page

• Add a Ride
• (taxi, limo or sedan)
• Download trip to your
• Outlook calendar
• Duplicate Trip
• for another traveler

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Trips

• Access your Active
• Trips, Past Trips and
• Cancelled Trips

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Templates

• You may turn any trip into a
• Template that you would like to
• come back to and book at a
• later time
• You may also acquire
• Templates from other travelers

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Travel Solutions Program

• When you need assistance or have questions,
  contact the St. Lawrence University Travel Desk
  24/7 at
• Domestic 877.879.2142
• International - 715.344.6203 (call collect)
• Email corporatetravelservices_at_marathontravel.com