Holiday Inn Airport West

1
Holiday Inn Airport West

• My Co-op Experience
• Front Desk

2
Overview of the Hotel

• Located 15 minutes from Winnipeg International
  Airport
• 226 guest rooms
• 13 floors
• Clientele
• Business during the week
• Family on weekends
• Full lounge, restaurant, and meeting and banquet
  rooms.
• Ranked 18th in 950 Hotels across Canada

3
Amenities

• Wireless Hi-speed internet
• Business Center
• Pool, sauna, fitness center and hot tub.
• 3 story play structure
• Each room has separate climate controls
• 2 Jacuzzi suites
• 18 suites that contain either 2 queen size beds
  and a pull out couch or one king size bed and a
  pull out couch
• Each room contains an iron, ironing board, hair
  dyer, coffee maker, and a mini fridge
• Complimentary local calls
• Laundry services
• Electronic key card access to rooms
• Cable television with VCR in every room

4
Front Desk

• My front Desk training included
• Learning to check guests into the hotel
• Checking guests out of the hotel
• Choosing which guests to put into which types of
  rooms
• How to program the electronic key cards
• How to prepare for the next shift

5
Front Desk

• More Training
• Answering the switchboard and directing the call
  to right area of the hotel
• Taking reservations
• How to deal with guest requests or complaints
• Learning the Opera System

6
Front Desk

• Experiences
• I experienced how the hotel functions
• Guests will most likely come to the front desk
  first with a problem and expect you to know how
  to fix it
• You need to know the area surrounding the hotel
  well because guests will ask questions and expect
  you to know
• Its also good to know a lot about your hotel
  because guest with most likely come to the front
  desk about their questions about the hotel

7
Front Desk

• Experiences continued
• I also got to experience what it was like to be a
  shift leader
• A shift leader supervises the front desk
• I had two shift where I was a shift leader
• I made sure employees at the front desk got their
  breaks and made sure everything was done for the
  next day/shift

8
Professional Gains

• I gained the experience of working in a hotel
• I gained more customer service skills
• I gained new professional references

9
Pictures
10
Room Pictures
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Extra Pictures
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Questions????