ES2002 Business Communication

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ES2002 Business Communication

• Letter Writing Introduction

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Outline

• Functions of a letter
• Definition of an effective letter
• Types of letters
• The letter writing process

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Functions of a letter

• A messenger
• Letter conveys information
• An ambassador
• Letter represents the sending company

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An Effective Letter
Is one where the reader reacts positively to the
writers goals.
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Types of letters

• Broadly speaking, two types
• Receivers outside ones organisation
• Receivers within ones organisation
• Memos

Note In handouts on letter writing, the word
letter used as a generic term to refer to all
types of business correspondence (letters, memos,
emails).
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Letter Writing Process

• Planning
• Organising
• Drafting
• Revising