WHY CHOOSE MRM

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TABLE OF CONTENT

• 1. MRM MISSION
• 2. INTRODUCTION
• 3. EXECUTIVE SUMMARY
• 4. BLACK ECONIMIC EMPOWERMENT
• 5. CGCSA
• 6. NON-DISCLOSURE CONFIDENTIALITY
• 7. RELATIONSHIP MANAGEMENT
• 8. PROBLEM AND ISSUE MANAGEMENT
• 9. TRAINING
• 10. INCENTIVES
• 11. SERVICES WE OFFER
• 12. COMPANY PROFILE
• 13. REFERENCES
• 14. CONTACT NUMBERS

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1.MRM MISSION

• We will strive uncompromisingly to
• Build lasting relationships with our clients.
• Attain the highest quality in cleaning and
  merchandising in order to maintain client
  satisfaction.
• Produce innovative service and product solutions
  to clients
• Anticipate and meet the most important needs of
  our clients
• Create opportunities through empowerment
  initiatives

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2.INTRODUCTION

• Micro Retail Merchandising (MRM) is a newly
  established cleaning and merchandising company
  based in Pretoria. The company was formed as a
  closed corporation in 2005 and was converted to a
  private company in 2006.
• Both MRM Directors have extensive retail and
  cleaning experience. MRM has a good
  understanding of the standards that is required
  to enhance and build our customers image.
• We have recently established a Domestic Cleaning
  Division for the sole purpose of cleaning small,
  medium and large Simplex, Duplex and Townhouse
  units. We would like to give you the insurance of
  tailored solutions to services that you might
  require.
• MRM Maintenance Division will take care of any
  maintenance work, big or small, that you might
  require. Supervised sites give you the insurance
  of quality work to be done!

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3.EXECUTIVE SUMMARY

• Micro Retail Merchandising is passionate about
  building our name through delivering a service
  that exceeds the clients expectations.
• We recognise the need to form a relationship
  with our clients and to provide our clients with
  the required services in an affective and
  efficient manner while maintaining
  confidentiality.
• We know that we can make a positive
  contribution to our clients business efforts. Our
  knowledge about cleaning processes are extensive
  and we know which processes are critical to drive
  to ensure the highest standards are maintained.
• MRM recognise that businesses evolve and change
  and a certain level of flexibility might be
  required from us. We would like to give you the
  insurance of tailored solutions to services that
  you might require.

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4.BLACK ECONIMIC EMPOWERMENT

• Micro Retail Merchandising is classified as an
  Exempted Micro Enterprise (EME) with more than
  50 black ownership. This status automatically
  move us up to a BEE level 3, which results in a
  110 BEE recognition and 75-85 BEE Score. This
  means that for every R1 spend on MRM the Client
  receives 110 recognition towards its own BEE
  scorecard.

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5.CGCSA

• MRM is a member of the Consumer Goods Counsel of
  South Africa.
• MRM participates in the following crime
  initiatives
• - Access Control Process (Contractors ID
  badges)
• - Pre- employment screening process (Employment
  Reference Site)
• - Incident Reporting Process (Incident
  Management)

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6.NON-DISCLOSURE CONFIDENTIALITY

• MRM believes that due to the competitiveness
  nature of business, its is in our own interest to
  preserve the confidentiality of our Clients.
  Confidential material encompasses verbal or
  written information.
• Non-disclosure Confidentiality agreements will
  be agreed at a corporate level.

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7.RELATIONSHIP MANAGEMENT

• MRM will be represented by both directors at
  site, regional and national level. This is as a
  result of our smaller company structure. Our
  smaller structure also allows for a more hands on
  approach and ensure that competence and knowledge
  will always be the primary interface to our
  clients.
• MRM might have to make use of area managers to
  represent us at site level, should the work load
  increase.
• Account management will be done through monthly
  meetings with the OPS managers, discussing
  cleaning and merchandising scorecards.
• MRM has many innovative ideas of how to enhance
  cleaning processes and will share these during
  above meetings.
• Weekly site visits are currently done to
  strengthen the relationships and to be in touch
  with any service request that might arise from
  the client. The performance of the team is also
  discussed and priorities are set.

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8.PROBLEM AND ISSUE MANAGEMENT

• MRMs structure allows for problems to be logged
  directly with senior role players in the company
  and are therefore immediately responded on.
• There is an invested interest to ensure that
  unresolved problems are dealt with as soon as
  possible. Role players will be kept informed of
  the status of the unresolved problems.
• At this stage there is no need for an escalation
  procedure as it will be dealt with at the highest
  level already.

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9.TRAINING

• MRM provides Basic Functional Training to all
  its cleaners.
• By training and developing staff to a high
  standard , MRM can confidently manage any
  contract to client specifications. We are proud
  to present our service and are confident that we
  will exceed your expectations
• Our training program for merchandising consist
  of different modules. An assessment is done
  after training and the cleaner must be found
  competent before he/she will be able to work on a
  contract.
• Assessment tools are used for the assessment in
  the form of Observation Checklist and a
  Knowledge Questionnaire.

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10. INCENTIVES

• MRM staff receive bonuses from an incentive
  scheme that measures cleaning standards through
  weekly scorecards
• Basic salaries are in line with the Sectorial
  Determination Act, Table A.

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11.SERVICES WE OFFER

• DOMESTIC CLEANING
• Ironing
• Vacuum carpets
• Mopping of tiled areas
• Washing of all dishes
• Making beds
• Cleaning of bathrooms, toilets, baths and showers
• Dusting
• Professional carpet cleaning
• Supplying cleaning material and equipment if
  required
• Window cleaning
• Oven cleaning
• Watering plants when on holiday
• Feeding pets when on holiday

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11.SERVICES WE OFFER (Continue)

• CORPORATE CLEANING MERCHANDISING
• Floor maintenance
• Professional carpet cleaning
• Window cleaning
• All toilets and rest rooms
• Unpacking of any merchandise to required
  standards
• Office cleaning
• Factory cleaning
• Shopping Centres
• Hotels and resorts
• Vehicle washing service

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11.SERVICES WE OFFER (Continue)

• MAINTENANCE DIVISION
• Plumbing
• Repair of blocked Drains, dripping valves, Taps,
  Geysers, burst pipes ect.
• Dry Walling
• Supply, install and repair of dry walls
  partitioning
• Doors
• Maintenance, repair, spares, install
  recondition of all door types such as wood and
  aluminum. Install shop fronts
• Painting
• General paint work
• Ceilings
• Supply install all types of suspended ceilings
  as well as flush ceilings
• Shop Front
• Supply and maintenance on all shop front doors
• Steel work
• Supply and install all types of steel, sliding
  and trellis gates as well as other steel work.
  Repair gate motors
• Locks
• General supply and repair on all types of locks
• General building Alterations
• NHBRC contracted builders to do any building
  work required.

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12.COMPANY PROFILE

• Head Office Morelatapark, Pta
• Number of employees 60
• Established September 2005
• Bankers Standard Bank, Menlyn
• Auditors Ferreira Associates
• Public Liability Cover R2 500 000
• Insurance Broker LJB Orsmond Associates
• Company Registration No. 2006/013439/07

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13.REFERENCES

• MRM has currently seven contracts with
  Woolworths Corporate and Franchise stores.
• Albert Fourie and Hugo Fourie can be contacted
  regarding our service in Woolworths Wonderpark
  and Woolworths Magalieskruin .
• - Hugo Fourie Cell 082 555 2292
• - Albert Fourie Cell 083 265 2106
• Martin Claassen and Vian Harper can be contacted
  regarding our service in Woolworths Corporate
  stores
• Martin Claasen Work [phone]
• (Store Manager Silver lakes)
• Vian Harper Cell 083 459 0802
• (Regional Operations Manager)
• Nic Nieuwoudt 072 782 3459
• (Store Manager Waterkloof)

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14.CONTACT NUMBERS

• Lieb van der Merwe - Director
• Tel [phone]
• Cell 0847279870
• Grant Mamabolo - Director
• Cell 0737704917