MarkeTel Presentation

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Introduction to MarkeTel
428 Victoria Avenue Regina, SK Canada S4N
0P6 Toll Free [phone] Phone (306)
359-6893 Fax [phone] www.marketelsystems.c
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• Company in Brief

• Vision

• Why MarkeTel?

• MarkeTels Competitive Advantage

• Managing the Business

• Our Operating Principles

• Customers Verbatim

• Products

• Hardware

• Software
• Prospector
• Virtual Display Pro
• SuperScript

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Company in Brief
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• MarkeTel was incorporated in 1993
• Business Development Canada (BDC) Young
  Entrepreneur of the Year Award
• Export Development Corporations Exporter of
  the Year Award
• Target market is small to mid-size companies
• Experts in Contact Centre Solutions
• Products include hardware, software and
  services
• Exceptional customer satisfaction
• Excellent quality

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Vision
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Experts in Contact Center Solutions
We provide end-to-end contact center solutions to
enable our customers and partners to achieve
their goals and realize their full potential
through exceptional products and services
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Why MarkeTel?
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MarkeTels Competitive Advantage
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High Quality Product Minimize risk
Robust Solution Realize value faster
Cost Effective Improved bottom line
Exceptional Customer Service Ease of mind
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Managing the Business
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• Technology
• Increase Functionality
• Enable Partner Support Ecosystem
• Superior Quality

Customer Satisfaction

• Exceptional Technical Support
• Increase Customer Rapport
• Improve Customer Experience with our Excellent
  Products and Services

• Financial Results
• Cost Recovery
• Customized Financing
• Quick ROI for Customers

• People
• Skills Development
• Competency Goals
• Performance Excellence
• Organization Health Index (OHI) and Initiatives

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Our Operating Principles
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• Customer Centric
• Embracing a customer-focused culture by knowing
  our customers, understanding their needs, and
  delivering exceptional results beyond expectation
• Quality
• - Efficient, reliable, and value-added
  products and services
• Integrity
• Allowing our conscience to be the guiding force
  in everything we do
• Accountability
• Taking on a big challenges and seeing them
  through
• Trust Openness
• - Promoting an open and honest environment
  where there is high integrity
• Team work
• - The only I in this organization is in
  wIn!
• Passion

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Customers Verbatim
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Mike Warren, VP of Information Technology 24/7
Intouch
Jodie Smith, Inside Sales Manager RainSoft Pure
Water Consultants
Survey Says Overall CSAT with Technical
Support 93 Overall CSAT with MarkeTel
93 Overall Comments Quality, reliability,
simplicity, dependability The guys there have
been excellent! They were on top of things.
We couldnt have asked for a better
service. Been able to resolve
everything. Theyre perfect!
Chet Johnson, Owner/Manager Direct Marketing
Specialist
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Products
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Hardware - MKII
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• Eliminates - Busy signals
• - No answers
• - Ringing
• - Dialing
• Simple - Computer network
  optional
• - Telephone
  keypad entry system
• - Training take
  minutes, NOT days
• Reliable - Solid state components
• - No volatile
  network required
• - No costly
  downtime
• Effective - REAL TIME reporting
  vital stats updated continuously
• - Intelligent
  software
• - Talk to
  prospects for up to 45 50 minutes of every hour
• (manual dialing
  typically 15 to 20 minutes per hour)
• IMPROVE YOUR BOTTOM LINE!!!

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Hardware - Pursuit TM
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• Eliminates - Busy signals
  - No answers
• - Ringing
  - Dialing
• Integration - Analog compatible
• - Digital
  compatible - VoIP
  compatible
• Versatility - Operator computers
  optional -
  Telephone keypad entry system
• - Highly scalable
• Effective - Increases productivity
  by over 200 -
  REAL TIME reporting vital stats updated
  continuously -
  Allows you to spend more time training your
  operators how to sell!
• IMPROVE YOUR BOTTOM LINE!!!

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Software - Prospector
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• Real-time web-based reporting
• Run multiple campaigns simultaneously
• Use multiple phonebooks in each campaign
• Large seat capacity
• Windows Explorer style Interface for Ease of
  Use
• Dialer chains can be stored in a remote
  location
• Real-time reports and vital campaign statistics
• Import call-lists and change settings
  on-the-fly
• Low training time

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Call Compliance Made Simple
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Call with Confidence

• Seamless integration with TeleBlock (DNC
  service for absolute peace of mind)

• With our equipment you will not have to worry
  about calling someone on the DNC list again.
• Avoid the risk of costly fines and save on
  resources spent scrubbing your phone lists
  against the DNC list.

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Get Automated!
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• Two levels of compliance
• Maintain your own DNC list by simply
  downloading either state specific or
  National DNC lists (these numbers are
  cross-referenced with those in your phonebooks)
  onto the Prospector computer.
• TeleBlocks IP Based Blocking Service!
  MarkeTels latest TeleBlock integration service
  offers centralized control for large and/or
  multiple location operations. This also
  means that companies will be able to utilize
  it regardless of their location and (lack of)
  technological ability of their local telecom
  company. Connected with an IP address via a
  VPN (Virtual Private Network), each number is
  screened against the appropriate DNC list(s)
  preventing any costly violations.

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Prospector TM
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Campaign Dialing
Change dialing order and other campaign
settings on-the-fly!
Pause or stop dialing whenever you desire!
Import more phone numbers or add more phonebooks
to campaign while dialing!
Add more operators and assign more chains
while dialing!
Easy to monitor vital stats!
Perform multiple tasks or change settings while
dialing multiple campaigns!
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Campaign Dialing Statistics
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Dialer Chain Statistics
Individual Operator Statistics
Dialer Chain Queue Statistics
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Campaign Dialing Results and Queries
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Browse through the campaigns dialing results
You can even perform searches to find specific
dialing result records!
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Session Reports
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Session reports enable us to view important
reporting data to better monitor our operators
performance
Keytone Count shows a break-down of results by
individual operators as well as all operators,
including totals!
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Session Reports
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Current Status shows the status for each
operator, how long they have been in that status
and if they are on a call what the phone number
of that call is!
This section shows comprehensive time statistics
for each individual operator as well as that for
all operators, including totals!
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Web-Based Reporting
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Accessible from anywhere, MarkeTels web-based
reports enable you to view an abundance of
statistics! Includes, well-written information
explaining what each area means to you!
Easy navigation!
Build your report simply by entering the dates
and times of your choice, then click the show
report button and your report will be built in
seconds!
Productivity pie-chart clearly illustrates the
level of production for all operators
Call summary table shows supporting data for
operator connect behaviour!
We can even choose to view individual operator
statistics!
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Web-Based Reporting
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Individual operator statistics shows us two
productivity pie-charts one for operator
production on all campaigns and one for operator
production on selected campaign for you to
compare Below the pie-charts is a table
showing supporting data of the selected
operators connect behaviour
Included in the individual operator
statistics section are candlestick charts to
clearly illustrate how good or bad that operator
is performing under specific results Red is
generally bad, unless the result is a not
interested or skiplist and green is
generally good, unless it is a not interested or
skiplist
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Web-Based Reporting
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The result entry table shows a break-down of
results by individual operators as well as all
operators!
The result summary table shows the latest call
results as well as overall phonebook statistics
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Web-Based Reporting
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This graph clearly illustrates the no answer
trends during the two selected time slots chosen
to generate this report. A highly useful tool
when planning which areas are best to call at
which time of day, or what times are best to
schedule your shifts!
The Compliance Report helps us to see whether we
are within the guidelines of the U.S.
telemarketing regulations by highlighting
anything that we may have missed whilst setting
up our campaign
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Virtual Display Pro
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Agents can view the entire record and can
edit/update important information
A new, cleaner, sleeker and more organized look,
which includes tabs to SuperScript, a separate
Result Entry screen, Options, and your in-house
CRM application!
Memo field for your agents to keep notes of each
call
View keytone totals of the session and the entire
campaign!
Quickly log-on or off the system at the check of
a box!
View Current Operator Status
Easily adjust font size
Read Managers Messages
Double-click to quickly enter the call result and
move on to the next call
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SuperScript TM
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Easy to navigate through the different pages of
your script, and at the click of a button, test
out your script as you create it
Scripting Made Easy!
Create scripts with ease using the SuperScriptä
wizard
To build the script simply click to add new
controls and choose your next step
Preview screen allows you to see how your script
is progressing
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SuperScript in Action!
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Includes many other exciting features!
Script appears within Virtual Display
Pros interface with a simple flowing
browser type appearance
Rating scale
Required fields
Multiple choice, with the option to randomize
results every time
Checkbox
View/edit call record information
Collect and ready data for in-depth analysis!
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