What does a successful library asessment program look like

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(No Transcript)
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Timeline
December 2006 Leadership Team formed February
2007 Compliance Certification Team began
development of the universitys compliance
certification report September 2008 University
submitted report to SACS and 10 external
reviewers Web site with 3,000 links a
DVD and a print version February
2009 University submitted focused report on
areas identified by reviewers University
submitted Quality Enhancement Plan (QEP)
Global Duke Enhancing Students Capacity
for World Citizenship March 22-25, 2009 On-site
review team visited campus
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Dukes QEP 3 Components

• Global Duke
• Enhancing Students Capacity for World
  Citizenship
• Winter Forum a 2.5-day symposium before the
  start of spring semester, examining a global
  challenge in interdisciplinary and international
  perspective
• Global Semester Abroad a study abroad program
  examining a global issue in comparative
  perspective in two different locations
• Global Advising Program a cadre of specially
  trained advisors to assist students in making
  more intentional use of the many opportunities
  available for addressing global challenges and
  building intercultural competencies.

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Libraries and the QEP

• Well-positioned to participate
• Eleven area studies librarians
• Subject librarian assigned to each of the seven
  signature interdisciplinary institutes
• 7.0 and 9.6 percent collections budget increases
  in FY08 and FY09 supplemented by 225,000
  increase to base in FY08 for new and expanding
  areas, primarily inter-disciplinary and
  international
• Libraries represented on universitys
  International Affairs Committee Vice Provost for
  International Affairs serves on Library Council
• Libraries International and Area Studies
  Department well-connected with the universitys
  five Title VI centers and other international
  programs

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Compliance Certification
88 core requirements, comprehensive standards,
and federal regulations 2.9 Learning Resources
and Services 3.2.14 Intellectual Property
Rights 3.3.1 Institutional Effectiveness 3.3.1.3
Educational Support Services 3.4.12 Technology
Use 3.8 Library and Other Learning
Resources 3.8.1 Learning/Information
Resources 3.8.2 Instruction of Library
Use 3.8.3 Qualified Staff
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2.9 Learning Resources and Services

• Access to Information Resources and Services
• Duke University Libraries organization and
  locations
• Library hoursfor access, for services
• Summary of e-resources methods of remote access
• Modes of reference and research assistance role
  of subject librarians
• Services related to instructional technology
• Borrowing privilegesloan periods, data on
  circulation transactions
• Access to Triangle Research Libraries Network
  (TRLN) resources and services
• Document delivery services
• Off-site shelving facilitydelivery services
• Services for users with disabilities
• Services to Durham community

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2.9 Learning Resources and Services

• Adequacy of Library Collections and Services
• ARL data on Duke University Libraries holdings
  for various formats
• Dukes ARL rankings for volumes held and for
  materials expenditures
• Descriptions of collections housed and services
  provided in each campus library, including
  special collections library and professional
  school libraries
• Resources available through CRL
• Resources available through NC LIVE

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2.9 Learning Resources and Services

• Ensuring the Sufficiency of Library Resources and
  Services
• LibQUAL results and usage of them to improve
  services
• Library Councilinput from faculty and students
• Library statements required for new program and
  degree proposals to Arts and Sciences Councils
  Committee on the Curriculum
• Inclusion of Library in external reviews of
  academic departments and programs

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3.8.1 Learning/Information Resources

• University Libraries
• Duke University Libraries organization and
  locations
• ARL data on library resources, with link to 2.9
  Learning Resources and Services
• Facility-by-facility description of campus
  libraries and of expansion and renovation
  projects costing over 100M during past decade
• Data on user satisfaction with library facilities
  from COFHE survey of undergraduate seniors,
  graduate and professional student exit survey,
  and LibQUAL

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3.8.1 Learning/Information Resources

• Information Technology Infrastructure and
  Facilities
• Communications Plant Infrastructure
• Data Centers
• Centralized Server Resources
• Academic and Research IT Facilities and Resources
• Computer Labs and Classrooms
• Technology-Enabled Learning Spaces
• Research Computing

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3.8.2 Instruction of Library Use

• Library Instruction
• One-on-one instruction
• Data on reference transactions
• Research tutorials research guides
• Group instruction for classes workshops
• Data on instructional sessions
• Consultation and training for instructional
  technology

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3.8.2 Instruction of Library Use

• General Technology Literacy
• Links to statements for requirements 3.4.12 and
  3.4.14
• Short training courses open to students, faculty,
  and staff on topics such as iMovie, Excel,
  PowerPoint, Photoshop, etc.
• One- and two-day workshops on office productivity
  applications, database management and reporting,
  project management applications, web/print
  design, etc.
• Custom workshops to meet departmental
  requirements

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3.8.3 Qualified Staff

• University Libraries
• Dukes ARL personnel data and rankings for staff
  size
• Summary of qualifications and experience, with
  links to CVs, for university librarian and
  professional school library directors
• Documentation regarding criteria for appointment
  of professional librarians examples of recent
  postings roster of 164 professional staff with
  dates of appointment and degrees held
• Travel and staff development guidelines
• Performance evaluation procedures and forms, with
  examples of actual evaluations

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Roster of Professional Staff
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3.8.3 Qualified Staff

• Information Technology Staffing
• Data on number of IT positions (central and
  distributed)
• Summary of qualifications and experience, with
  links to CVs, for CIO and heads of Academic
  Services Research Computing Support and
  Enterprise Application and Systems Support
• Data on staffing of subunits within these groups
• Evaluation process and guidelines for IT staff

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3.3.1.3 Institutional Effectiveness

• Rollout of WEAVEonline during FY08
• Libraries provided documentation of program
  changes in response to LibQual, Library Council
  and student input, and academic program reviews
• Judgment of non-compliance for 3.3.1
• With respect to educational support services
  (3.3.1.3), review committee found an absence of
  completed assessments, but one exceptionwas the
  library.

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Assessment at Duke
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Dukes Response to Non-Compliance

• Duke has established the following structure to
  oversee
• university-wide assessment processes
• Committee on Academic Assessment (CAA)Co-chaired
  by senior administrators for undergraduate and
  grad/prof education five other members from
  faculty
• Committee on Assessment of Educational and
  Administrative Services (CAEAS)Co-chaired by one
  senior administrator appointed by Provost and one
  by Executive Vice President six other members
• Assessment Steering CommitteeProvost, Executive
  Vice President, co-chairs of CAA and CAEAS

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Assessment _at_ library

• Increasing coordination visibility of library
  assessment efforts
• Public web site

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Assessment _at_ library

• Increase coordination visibility of assessment
  efforts
• Staff intranet

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Assessment _at_ library

• Strengthen organizational capacity to effectively
  plan and conduct assessment
• User Studies Initiative 2009-2010

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Assessment _at_ library

• Improve staff access to useful data for
  decision-making
• Leverage tools that provide us with data about
  collections and services
• Improve our processes for storing, managing,
  analyzing and sharing internal, local data
  relevant to assessment

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Assessment _at_ library

• Integrate with university-level assessment
  initiatives
• Student learning outcomes assessment
• Honors theses
• Writing 20 library instruction
• Reference consultations

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• Copies of Dukes statements regarding
• 2.9, 3.8.1, 3.8.2, and 3.8.3 are available
• upon request from
• robert.byrd_at_duke.edu