San Joaquin County

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San Joaquin County

• ENVIRONMENTAL HEALTHDEPARTMENT
• 600 E. Main Street
• Stockton, CA 95202-3029
• Telephone [phone] Fax [phone]
• Web www.sjgov.org/ehd

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Credit Card Payments

• Online payments
• E-Commerce

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Options Considered

• Traditional card reader in office
• Online payments
• Fees

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Preferred Scenario

• No cost to the Department
• No cost to non-users
• Users pay for the convenience
• No equipment
• No increased ID theft liability

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Official Payments Corp

• Third party vendor
• Most common card brands accepted
• Convenience fee
• Flat fee per transaction
• No cost to department
• Vendor pays all the overhead costs
• Online only

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Payment Process

• Set up Checking Account with Treasurer
• Receive credit card payments from OPC
• Write checks to EHD for Revenue Acct
• Payment processing protocol
• Access for clients and customers
• Online at website
• Kiosk in EHD foyer

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Online Demo

• www.sjgov.org/ehd

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EHD Website
OPC Payment Processing
Client Enters Data

• Step 3 - Accept Terms
• Display
• Type of Payment
• Amount
• Convenience Fee
• Total Amount

• Step 4 - Complete Details
• Display Edit
• Payer Information
• Enter
• Credit Card Information

Continue
Accept
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Client Data Entry continued .

• Step 5 - Confirm Details
• Display
• Payer Information
• Credit Card Information
• Payment Amount

Next Day
OPC Email to EHD
Submit

• Step 6 - Digital Receipt
• Display
• Confirmation Number
• Date

Print Client Receipt
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Email example

• -----Original Message-----
• From Official Payments (220) mailtooutbound_at_off
  icialpayments.com
• Sent Thursday, July 24, 2008 132 AM
• To Dick Brownfield EH
• Cc Laurie Brown EH
• Subject San Joaquin County EHD - Internet
  Activity for Wednesday, Jul 23, 2008
• Daily Activity Report for Wednesday, Jul 23, 2008
• Attached Report(s)-
• - Daily Credit Card Transaction Detail Report for
  07/23/08

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Credit Card Summary example
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Daily Transaction Log example
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Credit Card Payment Log example
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Payment Processing Summary

• Email received each morning previous days charges
• EDH Accounting Office
• Match info to completed Service Requests or
  Invoices
• Payment from OPC automatically deposited into
  Checking Account
• Account has on-line access
• Payments can be verified by EH Accounting Staff
• Check written on Checking Account and deposited
  to EH revenue account
• Once per week
• After report run to verify all payments have been
  deposited

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Experience to Date

• Started June 2006
• Rate set at 10.95 per transaction
• Average about 350 transactions per year
• First full year - 2007
• Credit card payments about 3 of fees paid
• Customer Response
• Rarely question Convenience Fee
• Preferable to driving to EHD office to pay permit
  fees

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Questions ? ? ?

• Laurie Cotulla, REHS
• Assistant Director
• San Joaquin County EHD
• 209-468-3431
• lcotulla_at_sjcehd.com
• Laurie Brown
• Accountant II
• San Joaquin County EHD
• 209-468-3447
• lbrown_at_sjcehd.com