GCS Overview http:support.ips.invensys.com

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GCS Overview(http//support.ips.invensys.com)
Support support_at_ips.invensys.com , Phone 508
549 - 2424
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Introduction

• Global Client Support website provides access to
  key Invensys Process Systems information and
  services
• Triconex Documentation
• Search Engine with Known Problem-Known Answers
  Knowledgebase
• Problem Reporting and Tracking
• Enhancement Suggestions
• Phone and Email Contacts for feedback

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Registration
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Registration
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Registration
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Registration
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Registration
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Select Product Family
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Registration

• Different users have access to different levels
  of information
• IPS Clients
• IPS Contract Clients
• IPS Employees

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Login to GCS
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Login to GCS

• Password Policy
• Minimum Password Length is 6 characters
  including a Capital Letter, Number and Symbol (2
  of the 3 are required)
• Passwords must meet the following rules
• Do not contain all or part of the user's account
  name.
• Contain characters from three of the following
  four categories
• English uppercase characters (A through Z).
• English lowercase characters (a through z).
• Base-10 digits (0 through 9).
• Non-alphanumeric (for example, !, , , ).

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SiteMap
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SiteMap
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SiteMap
Links to general information sites
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SiteMap
Triconex Documents
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SiteMap
How to contact us
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SiteMap
Triconex
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Support Information
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Support Information
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Support Information
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Support Information
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Documents
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Documents
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Documents
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LIFE CYCLE
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LIFE CYCLE
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Definitions

• Advisories and Notifications
• News channel on Product Releases, Product
  Notifications and Product Advisories. With
  archive and customer email subscription.
• CAR (Corrective Action Request)
• Mechanism to report of a problem with an Invensys
  product.
• PER (Product Enhancement Request)
• Mechanism to suggest a product enhancement for an
  Invensys product.

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Corrective Action Request (CAR) System
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Corrective Action Request (CAR) System
Entering a new CAR
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Corrective Action Request (CAR) System
Search your CARs
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Search Engine
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Search Engine
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Search Engine - EXAMPLE
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Search Engine - EXAMPLE
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Search Engine - EXAMPLE
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Search Engine - EXAMPLE
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Conclusion

• The GCS website is strong foundation for future
  growth
• The melding of CustomerNet with this site now
  opens our customers to the greater value.
• Any questions support_at_ips.invensys.com