Financial Presentation

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United States Postal Service Information Techn
ology
January 27, 2005
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United States Postal Service (USPS)

• We are a Government Organization
• We receive no money from Congress
• Our Revenue is generated from the sale of stamps
  and services
  
• We are a 69 Billion Company
• Everything we do is compared to businesses
• We are frugal about our investments

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USPS Statistics

• 707,485 Career Employees
• 34,000 leased or owned Facilities
• 212,138 Vehicle Inventory
• 142 Million Delivery Points Daily
• 1.7 Million New Delivery Points a Year
• Annual Mail Volume 206 Billion Pieces
• USPS.COM over 256 Million Visits a Year
• 225,000 Computer Users

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USPS Structure

• CEO Jack E. Potter
• DPMG John M Nolan
• COO Patrick R. Donahoe
• CFO Richard J. Strasser, Jr.
• CMO Anita J. Bizzotto
• CTO Robert L. Otto

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Technology/Engineering

• There are three Officers in the USPS that are
  responsible for Technology
  
• Tom Day, VP, Engineering (Responsible for
  Automation and Mechanization in our Mail
  Processing Plants)
  
• Charlie Bravo, VP, Intelligent Mail (Responsible
  for Hand-held scanner replacement, standard
  barcode, intelligent mail program)
  
• Robert Otto, VP, CTO (Responsible for all
  Information Technology, Standards and Technology
  infrastructure)

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Our Culture How To Do Business With Us

• Technology decision will be made by Tom Day or
  myself, not functional managers
  
• Dont shop for answers amongst managers
• Dont go to functional managers for technology
• Dont assume that because we are large that we
  will pay more
  
• Dont assume that normal discounts will be
  acceptable

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Our Culture What Can You Expect

• Expect multi-year agreements (4-7years) We want
  partners
  
• Expect we will get 70-95 discount off your
  prices
  
• Expect Unlimited Use Corporate Licenses rather
  than counting users
  
• Expect our implementation of your products asap
• Expect that we will hold you accountable for the
  scalability, performance, and support of your
  product
  
• Expect because of our size and use we will break
  your product
  
• Expect that we will promote our successes together

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Information Technology Structure
Vice President Chief Technology Officer Robert
L. Otto
Business Solution Services Gary Wetherington
Distributed Computing Environment Larry Wills
Customer Care Operations Wayne Grimes
Host Computing Services Rich Lena
IT Value Deborah Judy
Corporate Information Security Pete Myo Khin
Technology Planning, Policy Communications
Suzanne Neat
Finance Admin Systems Portfolio George Wright
Corporate Business Systems Solutions Pete Stark
Telecommunications Services Jim Whitner
Business Data Management Bob Stephens
San Mateo Mainframe Computer Operations Lee McL
ain, acting
Technology Support Craig Woods
Business Continuance Management Jeannie Thomas
Enabler Business Systems Portfolio
Emmett Williams
Sales Marketing Business Systems Portfolio
Larry Goodman
Eagan IBSSC Jim Grahn
Field Customer Care Operations Cheryl Dill
Engineering and Architecture Cliff Biram, acting
International Business Operations Louie Pento
HQ Computing Infrastructure Services Rick Yost
Finance Business Systems Portfolio Jerry McClure
Delivery Retail Business Systems Portfolio
Rosetta Mingo
St. Louis IBSSC Neal Holliday
Field Information Systems Carole Koehler
HR/Payroll Systems Portfolio Mike Goldman
Network Operations Business Systems Portfolio
John Edgar
IT Governance Jim Golden
Development Process Improve James Corcoran
San Mateo IBSSC Chandra Robinson
HR Business Systems Portfolio Terry Moran
Engineering Emergency Mgmt Bus Sys Portfolio
Steve Benson
1,333 Postal Employees 852 Contractors 2,185
Total Resources
Wilkes-Barre IBSSC Joe Popielarski
IT Corporate Help Desk Sam Schmidt
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CTO Philosophy

• Standardize,
• Centralize,
• 
  Simplify
  
• Doing more with less
• Good Enough is many times Good Enough
• I dont want to be on the bleeding edge of
  technology
  
• Everything is open for discussion
• This is a business to me and my managers
• Your product/solution must be compelling
• What is your business value
• Buy your Way In (We are a Cachet Account)

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Do I Believe in Using Vendors?

• HP (PC, Servers, Server Mgmt., SW Engineering,
  Hqtrs. Support)
  
• EDS (Field User Help Desk, Remote Mgmt., UNIX
  Operations)
  
• NG (Project Support, Systems Development)
• IBM (Websphere, MF Software, POS, DB2)
• CISCO (Network Switches)
• NCR (Terradata, Enterprise Data Warehouse, POS,
  TPM)
  

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Do I Believe in Using Vendors?

• Oracle (Database Support)
• Accenture (New Systems Development)
• Lockheed Martin (New Network)
• MCI (Existing Network)
• Microsoft (Desktop OS, Email)
• BMC (Monitoring Software)
• Motorola (Scanners)

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Do I Believe in Using Vendors?

• Anteon
• GTSI
• Sprint
• Compuware
• Computer Associates
• SAS
• Adobe
• Symantec

• Verizon
• Lexmark
• SBC
• EMC
• Mercury
• Deliotte
• CSC
• Dun Bradstreet

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What are our Standards?

• Database (Oracle, DB2)
• Development Languages (Websphere)
• Data Warehouse (Terradata)
• Desktop/Servers (Microsoft/HP)
• Mid-Range (Sun)
• Storage (EMC)
• Support/Monitoring (BMC)
• Virus Protection (Symantec, ISS)

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Information Technology

• Two of the Largest Computer Centers in the World
  (San Mateo Minnesota)
  
• Utilize Mainframe Technology (i.e., Z-Series)
• Over 1,000 Sun Unix Computers
• Over 1,200 Intel HP Infrastructure Servers
• Over 1,500 Intel HP Application Servers
• Over 130,000 HP PCs
• Over 30,000 HP Laptops

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Information Technology Cont.

• 65,000 IBM/NCR Point of Sale Devices
• 2,500 Automated Postal Machines (ATM)
• Third largest Network in the World
• Largest Intranet in the World
• Largest email processed per day in the World
• Small user of Linux
• 165,000 Users of Single Sign-On (V-GO)
• USPS.COM Website with 256 Million users annually

Indicates obsolete
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Other Information

• USPS uses COTS
• Financials (Oracle)
• Retail (Retek)
• Human Resources (SAP)
• USPS Develops and Implements between 125-150 new
  systems annually
  
• USPS is successful because USPS IT directs and
  manages all IT projects
  
• USPS is best value because we bring all mature
  projects under the maintenance of USPS IT
  

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Areas of Opportunity If Business Case is
Compelling

• Unix Operational Support
• Database Operational Support
• Data Warehouse Management
• Systems Development
• Help Desk
• Remote Device Management/Self Service
• Security

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Who Do You See?

• Craig Woods 202-268-5051

Questions ??
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