Move Update WorkshopInABox

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Beth Cole Account Manager Knoxville
Tony Estrada Manager, Sales Tennessee
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Postal Facts 2009

• Postal Revenue
• Mail processed in 2008
• Percent of worlds volume
• Career employees
• Salaries benefits
• Vehicles in fleet
• Gallons of fuel used
• Impact of .01 cent fuel cost
• Fortune 500
• Tax dollars received
• Moving the mail
• Most Unusual Delivery
• Another Unusual Delivery
• Most Unusual Construction
• Most Isolated

• 75 Billion
• 203 billion
• 46
• 656,000
• 2.1 billion
• 221,000
• 121 million
• 8M
• Rank 26th
• 0
• Various modes
• Grand Canyon
• JW Westcott Detroit, MI
• Corrales, NM hitching post
• Anaktuvuk Pass

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USPS Veterans
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• Agenda
• What are the Changes to Move Update?
• Making the Case for Move Update
• How to Qualify for Move Update
• Which Method is Right for You?
• Questions

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What is Move Update?
Move Update Requirement

• Address means specific address associated with
  specific occupant name
• Reduces the number of your mailpieces that
  require forwarding, returning, or disposal
• Requires periodic matching of your address
  records with USPS Change-of-Address (COA) orders
• Use of an Authorized Move Update Method
• Meet standard by updating not by doing method

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What is Move Update?
Move Update Requirement (continued)

• Updated addresses on mailpieces at one class of
  mail are qualified to be used for other classes
  during current Move Update cycle
• Each address in mailing subject to Move Update
• Exception Mailpieces using Alternative Address
  Format are not subject to Move Update
• Jane Doe or Current Resident
• Postal Customer, Occupant, etc.

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What is Move Update?
Changes to Move Update

• Increase the minimum frequency of processing from
  185 days to 95 days prior to the date of mailing
• Expand Move Update from First-Class Mail
  automation and presorted mailings to include all
  Standard Mail mailings
• Effective November 23, 2008
• Must begin processing no earlier than August 20

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Prices Requiring Move Update
Move UpdateWhat Prices Must Qualify
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Prices Requiring Move Update
Move UpdateWhat Prices Must Qualify
? No Priority Mail ? No Periodicals Prices ?
No Package Services Prices
(Bound Printed Matter, Parcel Select, Media Mail,
or Library Mail)
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Move UpdateMaking the Case
Did You Know?

• Almost 5 out of every 100 mailpieces are
  Undeliverable-as-Addressed (UAA) Mail
• First-Class Mail UAA Rate 3.4
• Standard Mail UAA Mail Rate 6.4
• Standard Mail accounts for almost 63 of all UAA
  Mail
• 75 of UAA Mail is move-related by reason
• First-Class Mail Move UAA Rate 2.6
• Standard Mail Move UAA Mail Rate 4.8

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America is on the Move and Growing!
Move UpdateMaking the Case
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Move UpdateMaking the Case
UAA Cost Study
9.724 Billion pieces 1.856 Billion
Old address
Return 51.3 / pc. 1.60 Billion pieces 822.5
Million
x

Forward 21.3 / pc. 1.985 Billion pieces 421.9
Million
Waste 4.4 / pc. 6.136 Billion pieces 269.8
Million
New Address
PRC LR-L-61 for R-2006-1 Rate Case (Christiansen
UAA Study Table 3.1)
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UAA Cost Volume by Reason
Move UpdateMaking the Case
Cost
Volume
79.0 1.196 Billion
75.8 7.368 Billion
Address Quality- Related
12.2 184.5 MM
12.4 1.201 B
8.8 133.9 MM
Move-Related
Move-Related
11.9 1.155 B
Non-Address Quality- Related
Directly Attributable Cost Only
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Authorized Methods
Move UpdateHow to Qualify

• Pre-Mailing Options
• NCOALink Processing
• FASTforward MLOCR Processing
• Post-Mailing Options
• ACS
• OneCode ACS Intelligent Mail Barcode
• Appropriate Ancillary Service Endorsement
• Alternative Method (First-Class Mail Only)
• Legal Restriction
• 99 Percent

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Move UpdateAuthorized Method NCOALINK

• National Change of Address
• (NCOALINK)

• Expands mailers accessibility to USPS national
  Change-Of-Address
• Provides electronic Change-of-Address
  information prior to mailing
• Variable vendor costs volume, set-up, etc.
• Typical match rate 75

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NCOALINK
Move UpdateAuthorized Method NCOALINK

• Matching Logic Strictly Controlled by USPS
• Individual vs. Family vs. Business Matching
• 596 Billion Address Records Processed by NCOA
  Licensees in FY 2007
• 22.9 Billion Address Records Updated for
  Change-of-Address

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NCOALINK
Move UpdateAuthorized Method NCOALINK

• Three Types of Licenses
• Full Service Provider License
• 48-Month COA database weekly updates
• 175,000 annual license fee
• No more than 49 in-house file processing
• Limited Service Provider License
• 18-Month COA database weekly updates
• 15,000 annual license fee
• No ratio In-house vs. customer file processing
• End User Mailer License
• 18-Month COA database monthly updates
• 7,500 annual license fee
• In-house file processing only

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FASTforward MLOCR What Is It?
Move UpdateAuthorized Method FASTforward

• Enables mailers to update COA information
  directly on mailpieces prior to mailing
• USPS-licensed technology for MLOCR RVE (Remote
  Video Encoding) users
• FASTforward System Consists of
• Tamper-Proof Microcomputer System With Defined
  Interface Protocol
• USPS supplied matching software and encrypted
  13-month COA database updated weekly

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FASTforward Example of An MLOCR Redirected
Mailpiece
Move UpdateAuthorized Method FASTforward
Ms N. Formation, Esq. Dewey Cheatem Howe
PC 123 Main St Memphis TN 38101-1234
II IIIIII III I IIIIII IIIII IIIIII I IIII I IIII
I I I I I III IIIII I IIII I I IIIII
JUDGE A. MENTALL
456 ELM ST
STE 201
MEMPHIS TN 38188-0001
COA-AA 1000 SE 17TH ST 38119
II IIIIII III I IIIIII IIIII IIIIII I IIII I IIII
I I I I I III IIIII I IIII I I IIIII

• Window must be a minimum of 5/8th inch from
• bottom to enable printing COA information

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Address Change Service (ACS - Traditional)
Move UpdateAuthorized Methods ACS

• Post-Mailing Service Provides electronic COA
  Notices for undeliverable mailpieces
• Mailers apply a Participant Code and an Optional
  Keyline to each mailpiece
• Participant Code assigned for each class of mail
• Using ACS customers can reduce cost associated
  with manual keying of data

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Example of An ACS Mailpiece
Move UpdateAuthorized Methods ACS
Tanya Hyde-Goode Inc Nanny Placement Service 123
Main St Memphis TN 38101-1234 Address Service
Requested
Participant Code gt
BXBJDCK 5-Digit 38188
Optional Keyline gt
WAIC 381 SEP 2009
CANDICE WAITE
DEW
PROCRASTINATORS ANNOYMOUS LLC
456 ELM ST
STE 201
MEMPHIS TN 38188-0001
5/8

• Participant Code and Keyline always preceded by
• For window envelopes Tap Test from top bottom

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OneCode ACS
Move UpdateAuthorized Methods OneCode ACS

• OneCode ACS using the standardized Intelligent
  Mail barcode (IMB)
• Great pricing for First-Class Standard Mail
  mailers automation compatible letter size mail
• Eliminates need for participant code and keyline
• Provides electronic address correction
  notifications

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POSTNET Barcodevs. Intelligent Mail Barcode

FROM THIS
II IIIIII III I IIIIII IIIII IIIIII I IIII I IIII
I I I I I III IIIII I IIII I I IIIII
TO THIS
II IIIIII III I IIIIII IIIII IIIIII I IIII I IIII
I I I I I III IIIII I IIII I I IIIII
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OneCode ACS
Move UpdateAuthorized Methods OneCode ACS

• Flexibility of standardized IMB barcodes enables
  future enhancements without altering mailpiece
  design
• IMB contains data to sort mail and data to
  support ACS
• Numeric Mailer Identifier in place of ACS
  information - one code for all classes of mail

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Ancillary Service Endorsements
Move UpdateAuthorized Methods

• On-piece mailing instructions
• Same handling across all classes of mail
• Endorsements consist of variable keyword plus
  Service Requested
• Address
• Forwarding
• Return
• Temp - Return
• Change
• Electronic
• See DMM 507.1.5 for more information

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Address Service Requested
Move UpdateAncillary Service Endorsements

• Forwarding, Return, New Address Notification
  Provided
• If Forwarded, A Separate COA Notification Is
  Provided
• If Returned, New Address Or Reason For
  Nondelivery Is Provided
• Fees may apply (Class of Mail, ACS or no ACS)

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Standard Mail UAA Fee Example
Move UpdateAncillary Service Endorsements

• Setup
• Outgoing mail piece 5-digit BC rate of 0.225
• Endorsed with Address Service Requested
• Piece returned with Reason of Non-delivery

• Resulting Cost without ACS
• 2.8 ounces
• First-Class Mail full rate
• 0.76
• Weighted factor 2.472
• Actual return postage
• 0.76 x 2.472 1.88

• Resulting Cost with ACS
• 2.8 ounces
• First-Class Mail full rate
• 0.76
• No Weighted factor
• Return postage ACS
• 0.76 0.25 1.01

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Forwarding Service Requested
Move UpdateAncillary Service Endorsements

• Forwarding Or Return Service Provided
• If Forwarded, Separate COA Notification Is NOT
  Provided
• If Returned, Reason For Nondelivery Is Provided
• This Endorsement DOES NOT Meet the Move Update
  Requirement!

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Return Service Requested
Move UpdateAncillary Service Endorsements

• Mail Is NOT Forwarded
• Mailpiece is returned to sender with new address
  or reason for non-delivery provided
• Temp-Return Service Requested (First-Class Mail
  only)
• If Temporary COA Mailpiece is forwarded without
  temporary address provided
• If Permanent COA Mailpiece is returned with new
  address provided

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Change Service Requested
Move UpdateAncillary Service Endorsements

• Mail Is NOT Forwarded Or Returned, Separate
  Notification Provided
• Separate COA Notification With New Address Or
  Reason For Non-Delivery Provided. Mailpiece is
  Disposed Of As Waste
• On First-Class Mail, Only Available When Used in
  Conjunction With ACS

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Electronic Service Requested
Move UpdateAncillary Service Endorsements

• Only Available When Used in Conjunction With ACS
  or OneCode ACS
• In all cases mail sent to CFS or PARS for
  processing
• "Address Service Requested" and "Change Service
  Requested" handling instructions are predefined
  within the ACS mailer profile data.
• COA Notification With New Address Or Reason For
  Non-Delivery Provided.
• Mailpiece is Forwarded / Returned if Address
  Service Requested is used
• Mailpiece is Disposed Of As Waste if Change
  Service Requested is used

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How Can I Help Improve Delivery Rates?
Point of input can make a huge positive impact!

• STANDARDIZATION
• Improves match rate
• Free online lookup
• www.usps.com
• Publication 28 Postal Addressing Standards
• http//pe.usps.gov/text/pub28/welcome.htm
• Free APIs
• http//www.usps.com/webtools/

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FOR MORE INFORMATION
Move Update
ribbs.usps.gov
www.usps.com/ncsc
Customer Support
1-800-238-3150
USPS updates online usps.com/mailpro or have
them sent to your computer by sending an email
request to mncsc_at_usps.com and dmmadvisory_at_usps.com

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AT THE U.S. POSTAL SERVICE WEB SITE, YOU CAN
Move Update
Look up a ZIP Code Calculate Postage Order
Stamps Order FREE Shipping Supplies Shop for Cool
Gifts Collectibles Print Professional Shipping
Labels Schedule a Free Pickup Locate a Post
Office Track Shipments Confirm Delivery File
Change-of-Address Request Vacation Hold Request
Redelivery Order Forms Labels Create and Send
Custom Greeting Cards Apply for a Post Office
Box Compare Products and Prices Download Rate
Charts and Mail Prep Tips Check post office
locations and hours
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BY VISITING THESE USPS.COM WEBLINKS
Move Update
BOOKMARK YOUR BROWSER http//www.usps.com/ PRINT
POSTAGE AND LABELS ON LINE http//www.usps.com/onl
inepostage/ SCHEDULE A PICKUP http//www.usps.com
/pickup/ ORDER STAMPS, FREE PACKAGING, SHOP FOR
GIFTS COLLECTIBLES http//usps.com/shop CREATE
SEND HARD-COPY CARDS AND LETTERS ON
LINE http//www.usps.com/createmail/ FOR
BUSINESS CUSTOMERS http//www.usps.com/business/
FOR HOUSEHOLDS http//www.usps.com/household/ FIL
E CHANGE OF ADDRESS, REQUEST VACATION
HOLD http//www.usps.com/all/optionsforreceivingma
il/ LOOK UP ZIP CODES http//usps.com/zip4/ CALC
ULATE POSTAGE http//www.usps.com/tools/calculatep
ostage/
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For more information, contact Beth Cole
865-558-4589 beth.cole_at_usps.com Or
visit www.delivermagazine.com Thank You!