State of Texas

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JPMorgan Chase Commercial Card Solutions

• State of Texas
• 2007 Procurement Card Reissue
• Tele-conference

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Todays Agenda

• JP Morgan Chase Reissue Overview
• JP Morgan Chase Reissue Process
• Whats Changing
• Whats Staying the Same
• Timeline Key Dates
• QA

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JPMorgan Chase Reissue-Overview

• Most State of Texas cards expire and will come up
  for reissue in August 2007
• Since cards expire 24 months after their original
  issue date, you may have cards within your
  program that expire in other months.
• Existing card are good through the last day of
  their expiration month, i.e. cards due to expire
  in August 2007 are good through August 31, 2007
  cards due to expire in September 2007 are good
  through September 30, 2007 and so on.
• Reissue cards will be received no later than 10th
  of the expiration month, i.e. reissue cards for
  cards due to expire August 2007 will be received
  by August 10th reissue cads for cards due to
  expire September 2007 will be received by
  September 10th and so on.

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Procurement Card Reissue Process

• Pre-Reissue / Evaluation Process
• The reissue criteria for PCards is as follows
• Account is open
• Cards that are temporarily closed are considered
  open and will be reissued.
• Account is not over the credit limit
• The PA can call Customer Service to get these
  cards manually re-issued
• A card file will be pulled on July 5th containing
  all cards that meet the above reissue criteria.
• If a card is open on July 5th and subsequently
  closed, you will receive the card but it will not
  be active.
• If you feel you didnt receive all of your cards,
  please contact the Program Coordinator Team.

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P Card Reissue - Whats Changing?

• MasterCard has established new character length
  criteria for the Name Line 1 and Name Line 2
  embossed lines.
• This will require ALL cards being reissued in
  2007 and beyond to have a maximum of 21
  characters (including spaces) for the Name Line 1
  and Name Line 2 embossed lines.

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PCard Reissue What is Changing?

• By June 27, Program Administrators are required
  to review NL1 and your NL2 for all cards to
  ensure that
• That both NL1 and NL2 meet the new field lengths
  of 21 characters maximum established by
  MasterCard
• That Name Line 2 meets the standard convention
  established by the CPA which for state agencies
  and universities, is the 5-digit state agency
  code followed by a dash and the agency
  name/acronym, i.e. 00304-CPA and for co-ops is
  the 5-digit co-op number followed by a dash and
  the co-op name/acronym. An entity can have
  additional information following the CPA required
  naming convention for NL2
• Submit any changes to the Program Coordinator
  team via e-mail at ccs-public-sector_at_chase.com
  per specifications on the following slides.
• If no changes are submitted the NL1 and NL2 will
  be truncated after the 21st character.

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P Card Reissue- Whats Changing?

• SDOL users will be able to run custom exports
  created by JPMorgan Chase to help identify cards
  that need maintenance
• This process is described in detail on the
  following slides
• Please send the updated file as described on page
  10 and 11 to CCS-Public-Sector_at_Chase.com with the
  subject line NL1 and NL2 updates
• PathwayNet users will need to run the Cardholder
  file to determine if Name Line 1 and Name Line 2
  need to be updated.
• Please send the updated file in the format
  indicated on the SDOL updated file (pages 10 and
  11) to CCS-Public-Sector_at_Chase.com with the
  subject line NL1 and NL2 updates

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P Card Reissue- Whats Changing?

• JPMorgan Chase has established two custom export
  files for SDOL users Name Line 1 Card Reissue
  Export and Name Line 2 Card Reissue Export in
  SDOL. These are Excel files that include the
  following fields

NAME LINE 1 CARD REISSUE EXPORT Account Number
(Last 12 characters) Name Line 1 (characters
1-21) Name Line 1 (characters 22-24) Expiration
Date (MMYYYY) Company Number
NAME LINE 2 CARD REISSUE EXPORT Account Number
(Last 12 characters) Name Line 1 Name Line 2
(characters 1-21) Name Line 2 (characters
22-24) Expiration Date (MMYYYY) Company Number
Note-some SDOL sites are set up to only display
a maximum 8 characters of the account number. To
determine your SDOL setting, go to Company
Preferences. In the Field Masking Box,
if Use Account Number Masking for Exports is
set to YES as above, you will need to contact
Client Applications Support at 1-877-967-1100
opt. 2 to change it to NO. If it is set to NO
you are ready to run the exports.
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P Card Reissue- Whats Changing?

• To run the Exports in SDOL
• Go to Reports, then Real-Time Exports.
• Choose the desired Export from the drop down list
  in STEP1 Export Selection.
• Do not change Date Type, Review Status or Date
  Range
• Type Reissue Export in STEP 3 Export
  Description
• Press APPLY

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Sample Name Line 1 Export File
Sample Name Line 1 File Export
Any text in this column indicates the account
name is over 21 characters and will be truncated
if no change is submitted
Sample Updated Name Line 1 File Export
Delete all records that DO NOT need updates.
Delete all columns except card number, updated
Name and Company Number. You will need to place
an asterisk between the first and last name, i.e.
Dr RobertJones Sr.
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Sample Name Line 2 Export File
Sample Name Line 2 File Export
Any text in this column indicates name line 2 is
over 21 characters and will be truncated if no
change is submitted
Sample Updated Name Line 2 File Export
Delete all records that DO NOT need updates.
Delete all columns except card number, updated
Name Line 2 and Company Number.
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P Card Reissue- Other Details

• Cards will be issued with the same 16-digit
  account number with same MCC restrictions and
  limits as today.
• The security code (CVV2 code) on the back of the
  card will change and the expiration date will
  change to 24 months from date of reissue, i.e.
  August 2009
• Because the expiration date will change, you will
  need to update vendor files for any automatic
  payments or debits to your card once your new
  card is activated.
• Reissue cards will be sent to the PA unless you
  have requested otherwise.
• If NEW cards are sent to the PA, then your
  reissue cards will also be sent to the PA.
  Lost/Stolen are replacement cards and not
  considered NEW cards.
• The new card will need to be activated by the
  cardholder once received by calling the
  activation number provided on the card sticker.
• Once the new card is activated, authorizations
  will no longer be approved on the old card. Old
  cards MUST be destroyed.

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P Card Reissue Cardholder Communication

• The reissue criteria should be communicated to
  your cardholders.
• Prevent them from mistaking the new card for an
  unwanted solicitation that may cause them to
  discard the new card.
• Help them understand why
• They may have received a reissue card that had
  been closed after July 5. Even though the card
  was reissued, it will still be closed and cannot
  be used.
• They may have received a card without the
  requested embossing changes updated after July 5
• They may not have received a reissue card at all
  (in the case of an over the limit). The PA can
  call to get these cards manually reissued.

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P Card Reissue Cardholder Communication

• JP Morgan Chase will assist by including a
  statement message on p-card memo statements
  beginning with the July 5, 2007 statement and
  ending with the March 5, 2008 statement
• Is your card expiring soon? Your card will be
  good through the last day of the expiration
  month. Look for your new card to arrive by the
  15th of the expiration month.
• Only Cardholders setup to receive memo statements
  mailed from JPMorgan Chase will get this message.
  This message will NOT appear on statements
  printed from Smart Data OnLine or PathwayNet.

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P Card August Reissue Timeline Key Activities

• By June 27 Submit final embossing changes to
  cardholder accounts (NL1/NL2)
• July 5 Reissue Cards Created
• July 5 Statement messages begin to run July
  5, 2007 - March 5, 2008
• August 10 Cards will arrive no later than this
  date
• If you feel you did not receive all of your
  cards contact your Program Coordinators at
  888-508-9758

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JP Morgan Chase Reissue Timeframes by Month
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Contact Information Recap

• Customer Service
• CCS-Public-Sector_at_Chase.com
• Phone [phone]
• Help Desk
• Phone [phone] opt. 2

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Question Answer
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