Operations Opening Day

1
Operations Opening Day

• Welcome
• To The
• Beginning
• Of A
• GREAT YEAR

2
Service Awards

• Congratulations to all those who have reached the
  5-10-15-20-25-30 and 30 years of service
  milestones. Please come forward and receive your
  certificate and pin, at the conclusion each group
  will have a photo taken, you can then return to
  your seat as we recognize the next group of
  employees

3
Operations 2006/2007

• What did we accomplish last year?
• Ed Qualtrough

4
2006/2007 Operations Focus

• This year we are going to focus on Delivering and
  Rewarding Exceptional Performance.

5
Rewarding Exceptional Performance

• Exceptional Performance is
• Doing something, over and above our normal duties
  and responsibilities, that touches the life of a
  student

6
Technology

• Active Directory Migration
• Moved WJCC to a single-vendor and network system
  which gives us greater flexibility in support of
  our end users and lowering our costs.

7
Maintenance

• Catching Someone Doing Something Right
• Came up with a program to recognize students for
  their behavior while equipment repairs were being
  made during class time.

8
Custodial Services

• Overhearing a students concern about offensive
  language written in a restroom, dropped what was
  being done and cleaned it immediately.

9
Transportation

• Our Bus Drivers and Aides have
• Asked schools for student vocabulary lists and
  quizzed students during the ride to school
• Used a Paper Plate clock to help students learn
  to tell time
• Remembered students birthdays and have everyone
  sing Happy Birthday before they reach school

10
Child Nutrition Services

• Seven (7) times during this years inspection
  schedule, schools recorded no Violations,
  Critical or Non-Critical
• Two (2) schools recorded NO Violations two (2)
  consecutive inspection cycles
• Five (5) schools recorded No Critical Violations
  through all three (3) inspections
• Of a possible 1,650 Non-Critical Violations, we
  received only 45 citations, a 97.3 success rate
• Of a possible 495 Critical Violations, we
  received only 8 citations, a 98.4 success rate

11
2007/2008 Operations Focus

• This year we are going to focus on Delivering and
  Rewarding Exceptional Performance.

12
Improvement Questions

• What We Do Well
• What we Dont do so Well
• What do we need to do to improve Operations?
• How will we know when we have improved?

13
What do we need to do to improve Operations?

• Communication
• Appreciation
• Staff Meetings
• Policy
• Department Handbooks

14
What do we need to do to improve Operations?

• Communication
• Appreciation
• Staff Meetings
• Policy
• Department Handbooks

15

• Excellence (Exceptional Performance), however,
  never lies within the boxes drawn in the past.
• Robert E. Quinn

16

• The remarkable thing is we have a choice every
  day regarding the attitude we will embrace for
  that day. We cannot change our pastwe cannot
  change the fact that people will act in a certain
  way. We cannot change the inevitable. The only
  thing we can do is to play on the one string we
  have, and that is our attitude. We are in charge
  of our attitudes.
• Charles Swindoll

17
Vision

• Organizations work best when they can depend on
  individual contributors who have the vision to go
  beyond problem spotting to problem solving.

18

• Johnny
• the
• Bagger

19

• When you strip away all the trappings, gimmicks,
  tricks, techniques, methods, and philosophies of
  the latest management fads, you find one clear
  and compelling fact The results you seek depend
  on shouldering greater accountability for those
  results.

20

• Each of us has the potential to change the world.
  Because the price of change is so high, we
  seldom take on the challenge.