Floridas ADRC Experience: Pilot Sites and Diverse Populations

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Floridas ADRC Experience Pilot Sites and
Diverse Populations

• 2007 National Aging and Disability
• IR/A Symposium
• May 9, 2007

E. Douglas Beach, Ph.D.Secretary
Charlie Crist Governor
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Outline of Presentation

• ADRC Overview
• Display Floridas LTC system before/after ADRCs
• Identify ADRC features and Floridas program
  design
• Describe state collaboration and local
  partnerships
• Pilot Site Experiences
• Describe unique features of each area
• Identify evolution and challenges of new service
  model
• Share successful targeting and partnership
  strategies

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Benefits of ADRC Model

• Minimize consumer confusion about LTC options
• Enhance individual choice
• Support informed decision making
• Reduce service fragmentation
• Streamline eligibility for services
• Improve fiscal control over public LTC resources

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Features of ADRCs in Florida

• Merger of federal grant and state statute
  requirements
• 3 pilot sites in central and south Florida
• Operated by Area Agencies on Aging
• Primary customers
• OAA-funded Elder Helplines provide IR
• Collocation of Medicaid eligibility determination
  staff

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Floridas Program Design

• Information Referral
• Screening
• Triaging
• Eligibility Determination
• Options Counseling
• Fiscal Control
• Quality Assurance

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Information Referral

• Implementation of new IR system HelpWorks
• Web-based, operating in 3 ADRC sites
• Recently abandoned use of the system
• Considering other options
• Methods of 24/7 service delivery
• AAA Elder Helpline
• Community 2-1-1 providers
• Private answering service
• Customer satisfaction survey results

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State Agency Collaboration

• Department of Elder Affairs
• Department of Children and Families
• Economic Self-Sufficiency Services
• Substance Abuse and Mental Health
• Adult Services
• Agency for Health Care Administration

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Planning Local Partnerships

• Established local coalition workgroups
• Composition
• Transition Plan, December 2004
• Annual Improvement Plan, June 2006
• Executed formal agreements with partners
• Memoranda of Understanding
• Required by law CARES, ESS APS
• Referral Agreements with access points
• Developing tracking systems to document
  streamlining

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Contact Information
Sandi Smith

• Department of Elder Affairs
• 850/414-2139
• Smithsl_at_elderaffairs.org

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ADRC Representatives

• Beverly Hamner Burton, M.A.
• Senior Resource Director
• Area Agency on Aging of Pasco-Pinellas, Inc.
• Mable Rockwell-Jackson
• Triage Unit Program Administrator
• Senior Resource Alliance, Orlando
• Nilda Urbistondo
• Elder Helpline Director
• Aging and Disability Resource Center of Broward
  County