ECE362 Principles of Design

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ECE362Principles of Design

• Quality Six Sigma

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Quality
Quality is free. Its not a gift, but it is free.
What costs money are the unquality thingsall the
actions that involve not doing jobs right the
first time. P.B. Crosby
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Quality
Quality in engineering is a measure of how well
engineering services meet the clients needs and
conform to governing criteria and current
practice standards.
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Quality
Quality is defined as meeting established
requirements. Quality in the constructed project
is achieved if the completed project conforms to
the stated requirements of the principle
participants (owner, design professional,
constructor) while conforming to applicable
codes, safety requirements, and regulations.
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Deming

• Dr. W. Edward Demings 14 Points
• Create constancy of purpose toward improvement of
  product and service with a plan to become
  competitive -- to stay in business and to provide
  jobs.
• Set a Mission Statement, publicize it refer to
  it question all activity against it.
• 2. Adopt a new philosophy. We are in a new
  economic age. We can no longer live with commonly
  accepted levels of delays, mistakes, defective
  materials and defective workmanship.
• Use brainstorming sessions to identify areas for
  work. Break the paradigm!

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Deming
3. Cease dependence on mass inspection. Require
instead, statistical evidence that quality is
built in to eliminate need for inspection on a
mass basis. Set high standards of design and
production to eliminate the need of mass
inspections. 4. End the practice of awarding
business on the basis of price tag alone.
Instead, depend on meaningful measures of quality
along with price. Identify your and supplier
processes and set performance measures or quality
indicators.
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Deming
5. Improve constantly and forever the system of
production and service. It is managements job to
work continually on the system. Have a system in
place that brings performance results to regular
review. 6. Institute a vigorous program of
education and retraining. Institute two-way
accountability for development make a system
that won't forget. Use it.
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Deming
7. Adopt and institute leadership. The
responsibility of supervision must be changed
from sheer numbers to quality. Improvement of
quality will automatically improve productivity.
Create accountabilities that specify for
quality. 8, Drive out fear so that everyone may
work effectively for the company. Use two way
accountability. Promote it reinforce it.
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Deming
9. Break down barriers between departments.
People in research, design, sales and production
must work as a team to foresee problems of
production that may be encountered with various
materials and specifications. Get into Process
Name and Chart your processes change to
organization to support the processes. 10.
Eliminate numerical goals, posters and slogans
for the workforce that ask for new levels of
productivity without providing new methods.
Focus on performance in terms of quality
indicators.
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Deming
11. Eliminate work standards that prescribe
numerical quotas. Institute a system that allows
specification and communication of quality
indicators. 12. Remove barriers that stand
between the hourly worker and his right to pride
of workmanship. Listen to the workers Do
walkaboutsput ideas like this in every
supervisor's performance contract.
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Deming
13, Encourage education and self-improvement for
everyone. Embrace two way responsibility for
personal development. 14. Create a structure in
top management that will push every day on the
above thirteen points. Create a worker supported
system that provides you status on all of the
above.
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TQM

• Total Quality Management
• Total, meaning all people, all functions,
  customers, and suppliers.
• Quality, meaning, not just products, but
  processes, reliability, and quality of work life.
• Management, meaning senior management strategy,
  goal-setting, organizational structure,
  compensation and profits.

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TQM
Total Quality Management TQM integrates
fundamental management techniques, existing
improvement efforts, and technical tools under a
disciplined approach focused on continuous
improvement.
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TQM
Voice of the Customer "I do not consider a sale
complete until goods are worn out and the
customer is still satisfied." Leon Bean,
Retailer, 1912. Total quality (TQM) is a
systematic process of developing products for and
providing services to customers through a
thorough understanding of their needs and
reasonable expectations.
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Six Sigma

• Developed and implemented by
• Motorola's Bob Galvin,
• Allied Signal's Larry Bossidy, and
• GE's Jack Welch
• in order to make the process of quality control
  more in touch with the employees.

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Six Sigma
Six Sigma Management Strategy If you dont
measure it, you cant control it. If you cant
control it, you cant improve it.
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Six Sigma

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Six Sigma

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Six Sigma

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Six Sigma

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Six Sigma
Six Sigma Statistics
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Six Sigma
DEFINE what must be in place to improve at each
stage MEASURE the business systems that support
the plan. ANALYZE the gaps in system
performance IMPROVE system elements to meet
goals. CONTROL system characteristics that are
critical to value.
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Quality

• Malcolm Baldridge Award
• National Institute of Standards and Technology
  (NIST)
• Effective quality management
• Significant quality improvement
• Mfg, Education, Small Business