Big Picture

1
Big Picture

• Discover the users needs, in terms of what their
  job entails
• Gives the context in which the users job is
  done
• Shows inputs to and outputs from a users job
• Will allow more detailed analysis on how the
  needs just discovered are now met by this job --
  the following work flows
• Makes explicit the users needs for doing this job

2
Big Picture - Categories

• 50,000 foot layout of cards that define the work
  involved with the users job
• Put comments on yellow card
• Sort the cards into logical categories
• Assign category titles

3
Big Picture - Work flow

• The output may also be described in terms of a
  high level work flow
• Put tasks on yellow cards
• Assign titles and align columns on paper
• Order the tasks in the appropriate flow

4
Scope the Big Picture

• Circle the cards that represent tasks within the
  scope of the project
• See how the task fits in the overall job scheme
• Allow the user to talk about other areas of their
  job, without spending undo amount of time on it

5
Current Work Flow

• Use as input the tasks scoped in the Big Picture
• Take one of the tasks and expand it at a lower
  level of detail
• Keep in mind that the work will be described as
  it is done today
• If users mention issues with the any of the
  steps, record them on pink stickies and attach
  them to the back of that task card

6
Current Work Flow

• The output is a moderately detailed current work
  flow
• Put tasks steps on yellow cards
• Assign titles and align columns on paper
• Order the task steps into the appropriate flow

Current Task Flow for entering Order
Trigger
Process
Customer tells order
Create order
Create order item
Select quantity of item
Send order
Result
Food Ordered
7
Issues Bottlenecks

• Using the Current Workflow, document issues with
  the current workflow
• Write each issue on a pink/raspberry stickie
• Place stickies on the the index card that
  corresponds to the issue

8
Scoping the Current Work Flow
Current Task Flow for Entering Order

• Decide the scope for the remainder of the task
  analysis session
• prioritize the issues and bottlenecks
• Circle the steps that are in scope for this
  session

Trigger
Create order
Customer tells order
Create order item
Typing is too hard
Select quantity of item
Send order
Cant change order
Result
Food Ordered
9
Blue Sky Work Flow

• Create an ideal version of the flow that accounts
  for the issues and bottlenecks
• Want to think outside the box
• No criticisms, write them on stickies and place
  on back of cards

10
Prioritization of Blue Sky

• Prioritize each Blue Sky step on two separate
  dimensions
• Users - rate the importance as high, medium, or
  low
• Implementation - rate the difficulty as
  difficult, soso, easy
• Circle the portion of the Blue Sky flow that you
  will focus on in the remainder of this task
  analysis session

11
Realistic Detailed Work Flow

• Using the Blue Sky flow as input, design a
  compromise between the desirable issues and the
  development constraints
• Develop this workflow at a more detailed level
  than the previous flows
• This will be the flow that is designed to