Hearty welcome

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Hearty welcome to distinguished delegates
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Motivating Employees Theory and application
Presentation by G. Ananthakrishnan, FM, RTC,
NABARD
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Comparative Analysis of Performance of 27 PSU
Banks
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Business Per Employee (2005-06) Rs. lakh
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Profit Per Employee (2005-06)
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Salary as of total expr. (2005-06)
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Three Pillars
. Bank
Purpose
Structure
Employees
Providing flexi, friendly and familiar banking

• What is the differentiator ?

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Three Pillars
. Bank
Purpose
Structure
Employees
Providing flexi, friendly and familiar banking
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Responsibility vs. work pyramid
Supervision
Top Executives
Middle Level Executives
First/Second Line Managers
Work Pressure
Front-Line Employees
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What is motivation?

• It is something which propels one to act
• Motive for action
• Igniting the spark for action
• Force that can literally change our life.
• To motivate means to encourage and inspire

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Importance of Motivating Employees

• Motivated employees become more productive
  personally and professionally
• Our relationships improve at home and at work
  place
• Life becomes more meaningful and fulfilling.

TCS, Cuddalore
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The Motivation Process
Unsatisfied Need
Change in Behaviour
Tension
Individual and Organisation Benefits
Satisfied Need
Drives
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"Motivation is like food for the brain. You
cannot get enough in one sitting. It needs
continual and regular top ups."

• - Peter J. Davies

Mobile
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Some theories in brief
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• Self Actualisation (Doing the Best)
• Self Esteem (Confidence, respect)
• Social (Friendship,Family,Intimacy)
• Safety (Job,Health,Property)
• Survival (Food,water,sex, sleep)

Maslows Hierarchy of Needs
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Frederick Herzbergs Two-factor Theory

• Motivators (INTRINSIC) (content)
• Determinants of Job Satisfaction Challenging
  work, recognition, responsibility
• Maintenance Factors (Hygiene/EXTRINSIC)
  (context)
• Determinants of Job Dissatisfaction Pay, job
  security, working conditions, relationships,
  fringe benefits

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Clayton Alderfers Theory
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Vrooms Expectancy Theory
Individual Effort
Individual Performance
Organizational Rewards
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Individual Goals
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(No Transcript)
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Goal setting Theory

• Having a definite goal itself is motivating.
  Reaching the goal is the reward. Goal must be
  SMART.

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PARETOs 8020 Principle
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• Motivation-Combo of personal development
  objectives aligning with Corporate
  objectives

• To reach personal goal employees need to ask
  themselves
• How can I improve?
• What is the time frame ?
• Why do I need to improve?

• To achieve orgns. goals, each employee must
  have
• An understanding of what is expected
• The competency (KSAs)
• The motivation
• Conducive culture

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How Do we Get There?
High motivationlevel
Entry level
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Getting there
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Application of Theories

• Recognize individuals needs
• Match people to jobs
• Set attainable goals
• Link Rewards to performance VPP (Variable Pay
  for performance)

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Management attitude has an impact

• If management assumes that its employees will
  succeed, they usually will live up to this
  expectation.

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• How can we motivate existing staff to accept
  additional workload without creating stress and
  other IR problems?

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The goal of delegation is to pass along skills
and opportunities that help develop your
subordinates.
Paul Falcone
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Why employees want to leave their current job

• Theres no room to grow
• Im not learning anything new
• Ive been doing the same thing for years

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What Motivates Employees?

• Clear Expectations Goals
• Materials and Resources
• Accurate/timely feedback
• Interesting work
• Challenges
• Responsibility
• Recognition
• Respect

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What Motivates Employees?

• Being Informed
• Being Listened to
• Being Treated fairly
• Opportunities for growth/advancement
• Autonomy
• Participation in decision-making
• Being a Member of team

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Step One

• Accept that Everyone is motivated by different
  needs and wants
• Find out which of the following is most important
  for each member of your team

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• Climbing the Career Ladder
• Additional Responsibility
• Acquiring New Skills
• Enhancing Managerial and People Skills
• Work / Life Balance
• Compensation - Money

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Step Two

• Meet individually with each of your team
  members and learn more about their wants and
  needs.

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Step Three

• Decide what to delegate to whom.
• Match assignments to motivational needs.

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9 Cost Effective Motivational Applications ( C
E M A )
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Cost Effective Motivational Applications
CEMA
CEMA 1 Keep stock of Pre-printed birthday
greeting cards signed by the Chairman in all
branches. Issue to employees on birthdays along
with a rose or chocolate.
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CEMA 2 Praises are wages - Appreciate all
good work in public and reprimand in private.
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CEMA 3 Develop team spirit by inviting ideas,
feedback on the working environ, productivity etc.
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CEMA 4 Identify strengths and weaknesses of team
members and allocate responsibilities accordingly
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CEMA 5 Display prominently in branches / offices
best performers name as the Star of the month
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CEMA 6 Superiors to show their superiority in
terms of K S A You cant give to others what
you dont have
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CEMA 7 Employees manning the front office are
the only interface for customers Give them more
freedom
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CEMA 8 - Positive Responses

• Great idea it will work
• I like the idea
• Why dont you make a presentation
• Cost is worth trying
• Job well done
• Can we sit down and discuss?

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CEMA 9 - Sixer

• Prepare a list of 6 tasks
• Review daily before going to bed
• Replace those already accomplished with new ones
• Very good tool for planning, prioritising and
  performing
• Tasks get accomplished without much effort.
• This motivates us further

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Organisational Devt. Initiative - ODI

• Systematic process involving all sections of
  employees
• Starting with SWOT, STEP, Preparation of MISSION,
  VISION statements
• Ends with an SMART Action Plan
• Having been involved in the process, employees
  own up the plan
• Hence motivated to achieve the plan.

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Summary

• Let us be liberal in praising / recognising good
  work
• Let us set well defined goals
• Let us provide opportunities for growth
• Make jobs more challenging
• Be a good role model
• Develop sense of belongingness among peers and
  subordinates.

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Could I motivate you all ?
? ? ? ? ? ?
? ? ? ? ? ?
Any questions?
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Thank you very much.
G. Ananthakirishnan
Ph 09448953471 Email g_ananthakirishnan_at_hotmail
.com