Communication

1
Communication

• EDN 513
• Barlow
• Fall 2002

2
Four Communication Channels

• Verbal - face to face
• Written
• Body
• Verbal/Electronic/Visual
• compiled from School Leadership and
  Administration
• Leadership for Dummies
• Seven Steps to Effective Instructional
  Leadership
• The Leader Withim

3
Four Levels of Verbal Communictions

• Surface Talk
• Reporting Facts
• Giving Opinions
• Sharing Feelings

4
Surface Talk

• Chit Chat
• Greetings
• Comments on events
• How are you?
• Conversation with
• stranger
• NO VALUE IN DIALOGUE

5
Reporting Facts

• Attention getter
• Listing of information
• Figures-charts and graphs
• Scenario/story
• Need to tie to value to remember

6
Giving Opinions

• I think . . .
• You should . . .
• I heard . . .
• We might . . .
• Never convey opinion as fact !!!!

7
Sharing Feelings

• Influenced by-
• Tone
• Body Language
• Intimacy
• Volume

8
Guidelines for Speaking Clearly

• Be specific, not vague
• Communicate observations, not assumptions
• Communicate about a behavior, not the person
• Communicate in Terms of more or less, not
  either/or

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Guidelines for Speaking Clearly(contd)

• Share ideas, do not give advice
• Communicate what was said, not why it was said
• Match nonverbal and verbal communication

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Administrator Six Basic Aspects

• Purpose to be achieved by the message
• Person to whom message directed
• Sender of message
• Content of message
• Alternative channels for conveying message
• Need for feedback or response to the message

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Ways to develop good lines of communication

• Open door policy
• Arrive first, leave last
• Dialogue, dialogue, dialogue
• Grapevine
• Social events and TGIFs
• Visible presence
• Weekly (daily) bulletin

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Ways to develop good lines of communication
(contd)

• Lunches with teachers
• Building leadership teams
• Staff meetings
• Team, dept. or grade level meetings
• Surveys/force field analyses
• dipsticking

13
Behaviors that foster secure climate and and
encourage staff climate

• Be honest by making open statements about your
  feelings, attitudes, and reactions to situations
• Be tactful and sensitive to staff needs,
  feelings, problems, and treat people in a
  non-threatening manner

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Behaviors that foster . . . (contd)

• Accept people as they are by respecting
  individual staff differences, opinions,
  perceptions, and approaches
• Have a positive approach when you greet people,
  smile at them, and inquire about their health,
  problems, and joys
• Be dependable so that you are trusted by the staff

15
Receiving information-messagesBarriers

• Lack of interest
• Lack of knowledge
• Bias
• Social barriers
• Situation

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Four Ways Not to Listen

• Nonlistening
• Listening to ignore
• Listening selectively
• Listening for the Ego

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Involved Listening

• Step 1 Speaker makes a statement
• Step 2 Listening paraphrases speakers
  statement
• Step 3 Speaker accepts paraphrase or
  clarifies
• Step 4 If rejected, speaker repeats Step1.
  If accepted, listener free to express thought
  or feeling

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Involved Listening Techniques

• AVOID the accusing YOU
• Question for understanding
• Restate for understanding and clarification

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Listening Habits and Recommended Behaviors
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To be avoided . . .

• Faking attention
• Listening for facts, not considering broader
  picture
• Concentrating on physical appearance and
  delivery, not content
• Yielding to distractions
• Dismissing content as uninteresting
• Ceasing to listen due to difficulty of content

21
To be developed . . .

• Screening out extraneous distractions
• Concentrating mentally and physically
• Listening with a third ear
• Question to draw out
• Responding nonjudgementally
• Summarize periodically

22
Written Communication

• Types of
• Note
• Memorandum
• Community Newspaper
• School Bulletin
• Internet
• Electronic Chalkboard
• Palm top Computer

23
Points to remember

• Know the audience
• Avoid jargon
• Clear and concise (quick and dirty)
• Establish a reason to read
• Develop a hook
• Always proof, proof, proof

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Non Verbal Communication-Body Language

• You always send a message
• Eyes talk
• Hands talk
• Body positions talk
• Mouth talks when lips are not
• moving

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Do not send conflicting

• Messages

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Verbal/Electronic/Visual

• Telephone
• PA system
• Overhead/Slide Projector/Document camera
• Radio/Television
• Video tapes

• Electronic mail
• Internet
• Laser disk
• CD-Rom
• DVD
• etc