Who Are We

1
Who Are We?

• Founded in 1986
• Primary Products
• TRAMS Back Office
• ClientBase CRM, Marketing Foundation
• Endorsements
• GDS Endorsements
• Galileo Endorsement of ClientBase
• Groups Virtuoso, V-Com, Ensemble, Signature,
  CWT, Hickory
• Number of User Locations Over 11,000 Worldwide
• ASTA Survey - 80 of Independent Installations
  Using TRAMS.
• 98 Renewal Rate Every Year.

2
TRAMS Back Office

• Completely Scalable
• Perception Myth Many Large Agency Users Doing
  Hundreds of Millions in Annual Volume
• Depth of Application
• 99 Customer Driven Software Enhancements
• Average of Three Enhancement Releases Per Year
• Customer Advisory Board Meetings
• Third Party Vendors Product Add-on Options
• Training Expertise

3
What Users are Saying About TRAMS Back Office

• TRAMS is so easy to use, we no longer need a
  programmer to write queries, its saved us
  resources and gives us everything we need.
• We track and dun every commission, use NPC and
  Pegasus automated imports, balance every checking
  account every month, and most importantly,
  close by the 15th of every month.  No way to
  accomplish any of that with WL4000.
• We are a 60M agency,  that had 6 people in
  accounting 2 ARC specialists 4 programmers
  trying to get reports out of WL4000 and 4 people
  in MIS. After converting to TRAMS, we now have 2
  people in accounting, 1 ARC specialist, 0
  programmers and 1 person in MIS. 16 people
  versus 4easy decision!

4

ClientBase
A Client Database and Agency Information
Management program
Service, relationships and marketing are the
foundation for travel agency survival
in todays marketplace.
ClientBase is the only dedicated CRM tool
designed specifically for travel agencies
providing complete profile, contact and trip
management abilities. The result of over seven
years of evolution, ClientBase provides the
information and efficiencies for agents to
develop and maintain client relationships, as
well as, increase productivity and perform all
agent and agency processes.

• Offer superior, personalized service to clients
• Build relationships and maintain customer
  loyalty
• Successfully market to client database
• Work smarter with extensive trip management
  tools
• Stay competitive in todays travel agency
  environment