Agenda

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• Agenda
• 6th January 2006
• Introductions and Overview
• BJB products and services
• Front Office Systems Michael McGing
• Policy compliance at front and back end
• Fare Guarantees
• Marine Michael McGing
• Back Office System Barry Jones
• Central Command
• Management Reporting
• TIMES and Open Book Systems
• Client Integration All
• Serco Requirements
• Partnership and Relationships
• Supplier Management
• Accounting Matters
• Next Steps

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Who are we? Established since 1996 and is wholly
owned by its employees. Starting with just 4
staff, we now enjoy a turnover in excess of 12
million, 25 staff, and in addition to our
corporate clients, we also have a range of marine
and offshore clients handled by a dedicated
desk. We only employ expert staff experienced in
fare construction, ticketing and in depth
knowledge of the market place We run an
efficient operation from our City location
relying on technology and dedicated staff to run
an effective 24hr operation. The average ticket
price paid by BJB Clients is therefore
lower than that paid when booking through other
agents, and we are able to guarantee
it! Typically, BJB Clients are offered 20-30
savings off their travel spend.
Introduction BJB Overview BJB products and
services Systems Client Integration Serco
Requirements Accounting Matters Next Steps
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Typical Travel Agency Services International and
domestic airlines reservations / ticketing
World-wide hotel and car hire reservations UK
and continental rail, Eurostar and ferry tickets
Passport, health and visa services Travel
insurance What differentiates BJB Travel
Partnership? 24 Hour Service using our own
team Guaranteed best fare check Proactive
eticket Refunds Account reconciliation support
Unbiased choice of suppliers Client Liaison
Director Airline / Supplier negotiations Travel
Policy consultancy Bespoke travel document
delivery Bespoke management information data
Client training - product seminars
Introduction BJB Overview BJB products and
services Systems Client Integration Serco
Requirements Accounting Matters Next Steps
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• Products and Services
• Front Office Systems
• Turbo Sabre
• Policy Compliance
• Fares Guarantees
• Marine
• Back Office System
• Central Command
• Management Reporting
• TIMES and Open Book

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What CentralCommand is

• CentralCommand goes beyond the traditional agency
  back office, it is a complete Business
  Information System that
• Enables managers to understand, develop and
  operate their business better
• Provides significant cost savings and maximum
  return on investment
• Empowers employees and decentralizes
  responsibility
• Improves productivity through 24 x 7 access and
  streamlined procedures
• Drastically reduces end user training
  requirements
• Delivers access to critical business information
• Offers integrated operational functionality

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Company Overview
Unit 4 Agresso Expertise Where it Counts

• Fact Sheet
• Provides ERP solutions for service businesses
• 1 Vendor in Europe for Professional services
• Competes with and replaces Oracle SAP
• Subsidiaries Distributors in 17 countries
• 1,950 AGRESSO customers in more than 65
  countries
• 500,000 Users
• Headquarters based in the Netherlands

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Provide a Solution to Compete and Win
The first fully integrated, end-to-end business
information system for the travel industry
CentralCommand with Agresso
Financial andClient Servicesapplications Budgeti
ng Cash General Ledger Accounts
Receivable Accounts Payable Customer
Statements Agent Statements Bank Reconciliation
Financial Processing Balance Tables Ad Hoc
Querying Reporting Global Capability Multi-currenc
y processing Multi-lingual financials Multi-GDS

Travel applications BSP / ARC / IAR Sales Entry /
Modify Interface Manager Data Parse Master
Files Reconciliation Data Validation
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Picture This!
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Who else is on CentralCommand?
Travel Management
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We differentiate by guaranteeing our
services Financial Savings We guarantee to
match or offer savings on any comparable
itinerary compared to other agents or the
internet Accounts We will reconcile your
accounts through working with your accounts
department, to a formula that suits you, not us.
Any questioned items will be allocated into a
suspense account until the matter is resolved to
your complete satisfaction Peace of Mind If we
dont do either of the above points to your
complete satisfaction, or meet your expectations
in any way, we will refund any transaction
charge.
Introduction BJB Overview BJB products and
services Systems Client Integration Serco
Requirements Accounting Matters Next Steps
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BJB do not charge any fee for the following
services or products All airline
reservations World-wide Hotel reservations World-w
ide Car Hire Limousine reservations Amendments
to any reservation prior to ticket
issue. Delivery and collection of documents by
either messenger or post. (Exception being DHL/
FedEx) Travel Insurance Theatre tickets BJBs
Exclusive 24 hour coverage. Accounts
reconciliation program Management Information
Statistics The BJB Interactive web-site and
online bookings made through it Client liaison
Airline / Supplier negotiations Policy writing
and policing
Introduction BJB Overview BJB products and
services Systems Client Integration Serco
Requirements Accounting Matters Next Steps
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• Managing your expenditure
• Partnership approach through regular contact, in
  order to
• establish a clear and professional understanding
  of
• your travel needs
• Travel Policy Monitoring and enforcement
• Personally tailored Travel Training Modules 4
  different
• levels available, Free of charge to your staff
• www.bjbtravel.com constantly updated website
  with
• Latest News, information and Online booking if
  required
• With BJB quality control
• BJB Management Information system (Times),
  accessible
• online with Open Book, adaptable to meet your
  needs
• Marketshare Reports
• Fare Savings

Introduction BJB Overview BJB products and
services Systems Client Integration Serco
Requirements Accounting Matters Next Steps
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• Client Integration
• If we were successful, how would we integrate?
• Staff
• Retain status quo
• BJB to be ticket fulfilment partner.
• Serco to retain staff in all current locations.
• Change A
• BJB to take over staff on TUPE arrangement.
• Change B
• Serco to reduce headcount and relocate certain
  staff to BJB premises to help reduce headcount
  and costs.
• Systems
• If Serco retains own headcount in situ, do you
  wish to retain access to the System in same way
  as you are currently doing so?
• Would Serco be interested in using our front end
  product or a white labelled equivalent?
• Is Serco interested in exploring other System
  alternatives with a view to improving
  productivity and enhancing customer service?

Introduction BJB Overview BJB products and
services Systems Client Integration Serco
Requirements Accounting matters Next Steps
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• Partnership and Relationships
• We will dedicate time and staff to fully
  understand your requirements. The following
  people will assist in this
• Lead consultant - a dedicated BJB team member
  will be allocated to head up all activity on your
  behalf.
• Managing Director - Barry Jones and other members
  of the senior management team will be available
  to you at all times on a direct dial basis.
• Customer Liaison Director - Michael Jones will
  meet to review your travel expenditure and
  identify possible saving opportunities and keep
  you informed with industry issues regularly.
• Your relationship with BJB is a partnership to
  gain maximum value from your expenditure and
  provide you with optimum control of your travel
  programme.

Introduction BJB Overview BJB products and
services Systems Client Integration Serco
Requirements Accounting Matters Next Steps
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• Serco Requirements
• Current situation
• Navigant is current fulfilment partner, providing
  the following services
• Ticket fulfilment
• There is a charge for training and changes,
  whether the requirement has been initiated by
  Navigant or Serco.
• Dolphin Dynamics is the back office system.
• Charge - 3 fee plus transaction fee
• Serco are self sufficient in following areas
• Own team of reservations agents in multi
  locations, all of whom are security cleared.
• Use Sabre GDS with own PCC from Navigant.
• They take calls from Serco staff and clients and
  quote fares.
• Queue booking to Navigant for ticketing.
• Have own negotiated airline deals (BA, GF, QF and
  UA)
• In addition to the GDS, use Expotel for MOD and
  Russell Hotel Reservations
• Conference and Incentives dept
• Marine requirement
• Rail evaluating ATOCs online product
• Support Diners Air plus

Introduction BJB Overview BJB products and
services Systems Client Integration Serco
Requirements Accounting Matters Next Steps
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• Serco Requirements
• What are Serco looking for?
• Partnership and professionalism
• Proactive account management on industry matters
• Operational assistance when change is required,
  and back up support post implementation
• Access to senior management to devise future
  strategies for partnership
• Pro-activity
• Management information in a meaningful format on
  a regular basis
• Supplier negotiations
• Accessibility
• Access to all levels throughout BJB Travel
  Partnership to promote honest, open and speedy
  communication with Serco
• Instant results
• Ability for both parties to do business and make
  a fair return

Introduction BJB Overview BJB products and
services Systems Client Integration Serco
Requirements Accounting Matters Next Steps
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Consulting with you a few ideas Analysis of
travel patterns and trends, identifying areas
where cost savings can be made Recommendations
on market developments and impacts including
special fares available Proactive management of
Corporate Mileage schemes Management and
enhancements to Individual Frequent flyer
Memberships Travel policy consultation,
benchmarking, mandating and writing Recommendati
ons on airline, hotel and other preferred
Supplier agreements Supplier negotiations and
benchmarking conducted either with you or
entirely on your behalf Benchmarking Credit
card suppliers
Introduction BJB Overview BJB products and
services Systems Client Integration Serco
Requirements Accounting Matters Next Steps
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Accounting Matters

• Charging Options
• Transaction Fees - save you money if the majority
  of your expenditure is on Long Haul Travel in
  Premium Cabins.
• Management Fees suit you better if you do a
  large number of low value transactions.
• Free Services (applies to both schemes).
• Choosing with Confidence
• You have the option of choosing either scheme,
  both with our guarantee that after your first
  years trading we will analyse your travel
  expenditure and fees paid using your chosen
  scheme and compare it against what you would have
  paid using the other charging option. If it would
  have been cheaper, we will refund the difference.
• Think outside the box
• If neither of the above are of interest, there
  are other ways in which we can partner to our
  mutual benefit. E.G.
• Transparency
• No menu pricing, but percentage of savings
  gained.
• Continued opportunity for revenue generation for
  both parties.

Introduction BJB Overview BJB products and
services Systems Client Integration Serco
Requirements Accounting Matters Next Steps
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Accounting Matters You have a choice of a BJB
credit account or American Express or Diners
Lodge Cards Our own credit facilities allow for
credit until the 12th of the following month
after issue. Our accounts department can tailor
invoices to suit your own individual
requirements Refunds are actioned immediately
etickets are quicker We will always attempt to
expedite refunds but have to adhere to airline
payment procedures Items queried and disputed on
your behalf.
Introduction BJB Overview BJB products and
services Systems Client Integration Serco
Requirements Accounting Matters Next Steps
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Diners Club Lodge Card Free of charge payment
option with extended credit Directly links your
preferred agent with diners club All bookings
charged to your account and you receive a bill at
the end of every month Can be tailored to suit
admin requirements to show cost code, department
etc. BJB will query any disputed items on your
behalf, which are allocated to a suspense
account
Introduction BJB Overview BJB products and
services Systems Client Integration Serco
Requirements Accounting Matters Next Steps
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Summary We will serve your requirements in the
way you want, not the way we think it should be
done. We guarantee we will offer you money
saving opportunities on every booking, reconcile
your accounts and meet your expectations on every
occasion, or we will refund our charges. Our
highly trained, experienced staff allow us to
offer this guarantee with total
confidence. Customer focussed partnership
approach, designed around your specific
requirements.
Introduction BJB Overview BJB products and
services Systems Client Integration Serco
Requirements Summary Next Steps
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Next Steps BJB would be enthusiastic to provide
any service on a trial basis to prove ourselves
and satisfy Sercos requirements. E.G. Marine
business
Introduction BJB Overview BJB products and
services Systems Client Integration Serco
Requirements Summary Next Steps