Rooms Management and Guest Accounting Applications

1
Chapter 5

• Rooms Management and Guest Accounting Applications

2
Rooms Management and Guest Accounting Applications

• Identify features and functions of the rooms
  management module of a hotel property management
  system.
• Define room status terms and explain the
  importance of eliminating room status
  discrepancies
• Explain how managers can use various reports
  commonly generated by the rooms management module
  of the hotel PMS.
• Identify features and functions of the guest
  accounting module of the hotel PMS.
• Describe different types of folios that a guest
  accounting module can prepare for hotel
  operations
• Explain how managers can use various reports
  commonly generated by the guest accounting module
  of the hotel PMS.

3
Rooms Management Module

• Room Status Report
• Information about future availability
• Discrepancy report refers to situations
  housekeeping's status differs with the front
  desks status
• Room and rate assignment at check-in
• In-house guest information functions
• Housekeeping functions
• These reports help management to efficiently
  schedule housekeeping staff and review detailed
  productivity reports
• Auxiliary services
• Generation of management reports

4
Rooms Management Module Reports

• Rooms allotment report
• Number of committed or books rooms
• Expected arrival/departure report
• Registration progress report
• Lists present check-ins,number of occupied rooms,
  names of guests with reservations who have not
  registered, and rooms available for sale
• Rooms activity forecast
• Expected arrivals, departures, stayovers, and
  vacancies
• Actual departures report

5
Rooms Management Module Reports

• Housekeeper assignment report
• Housekeeper productivity report
• Provides a relative productivity report for each
  housekeeper listing the number of rooms cleaned
  and the amount of time to clean each room
• Rooms productivity report
• Rooms history report
• Both productivity and room history provide
  revenue, type of room, and percent occupancy
  information

6
Guest Accounting Module

• Various types of guest accounts (folios)
• Common procedures for posting charges to folios
• Individual folios
• Master or group folios
• Non-guest folios
• Employee folios
• Control folios used by revenue centers
• Semipermanent used to track bill-to accounts
  receivables
• Permanent folios used to track guest folio
  balances that are used to settled to a credit
  card company

7
Guest Accounting Module Reports

• Ledger summary report
• Tracks present guest, non-guest, and credit card
  activity by
• Beginning balance
• Cumulative charges
• credits
• Revenue center report
• Guest check control report
• Transfer report