The Hospital Performance Report

1
The Hospital Performance Report

• Kathleen M. Giery, APR, CPRC, Director of Public
  Relations
• and
• Carman DAgostino, MSN, Director of Hospital
  Services
• LifeQuest Organ Recovery Services
• 2006 AOPO Annual Conference
• Boston
• June 22, 2006

2
The Opportunity

• Create something for donor hospitals that will
• Explain the Collaborative model
• Highlight best practices
• Encourage increased performance
• Promote transparency accountability
• Allow for rounding with a purpose

3
The Audience

• Only those who can directly influence performance
  
• Administration
• Directors of Nursing
• Unit Staff
• Physicians

4
The Hospitals

• Only those with donor potential
• 33 of 65 in DSA

5
The Project

• A quarterly newsletter, hand-delivered to the
  hospitals
• To administration
• To units
• To PR

6
The Content Overview

• Dashboard rates
• Rules Regulations JCAHO, CMS, IOM
• Best practices
• Hospital employee recognition
• Transplant Collaborative
• WHY it matters

7
The Appeal

• Important information included
• Not a waste of time
• Shows how MY hospital is doing
• Compares my hospital to OTHERS
• Shows areas for improvement
• Recognizes MY staff

8
The LifeQuest Collaboration

• PR - production writing
• HS - story ideas, best practices, delivery
• Data QA dashboard results
• Procurement administration regulatory
  updates
• Transplant Collaborative

9
Volume 1, Issue 1 Spring 2006

• Introduction overview
• Backgrounder on ODBC
• List of participating hospitals

10
Volume 1, Issue 1 Spring 2006

• One feature story per region
• Physician champion
• Best practice
• Administration champion
• Outstanding performance
• Staff recognition

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Volume 1, Issue 1 Spring 2006

• Best Practices
• Reiteration of goals

12
Volume 1, Issue 1 Spring 2006

• Dashboards
• Hospitals
• LifeQuest
• Info publicly available
• Accountability for all

13
Volume 1, Issue 1 Spring 2006

• Transplant Collaborative
• Best practices
• Progress notes

14
Volume 1, Issue 1 Spring 2006

• Medals of Honor
• Photo gallery
• Regulatory Updates
• Mechanisms for feedback
• HS coordinators
• Dedicated e-mail address

15
The Distribution

• Hand delivery with introduction

16
The Challenges

• In the hospitals
• Publishing comparative performance
• Piquing administrations interest
• Marketing it as a resource
• Driving them to the next step
• Maintaining the follow-up

17
The Challenges

• At LifeQuest
• Completing death record reviews
• Validating all data
• Generating sufficient content photos
• Buy-in from entire staff OPCs, HSCs
• Delivery talking points

18
The Feedback

• HS solicitation of comments
• E-mail
• Survey Monkey
• Implementation of shared ideas
• Increase in performance

19
Questions Comments