Shake it UP

1
Shake it UP!

• How to Lead Change and Thrive

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Introduction

• We are
• Scott Wildman and Debra Mipos
• You are

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Purpose

• Increase your skills and comfort with leading
  change.
• Take away more resources than you came with
• Keep you motivated
• Make you as successful as we can in a short time.

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Change

• The Watch exercise

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Change

• How do you like it when someone tells you have to
  change the way you do your work?
• Think of a change you wanted to make. How did it
  feel?

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Change is not a totally Rational Process

• Change has an emotional impact
• Logic doesnt work well on emotions

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Change Tip 1

• The more disruptive the change the more people
  will resist it.
• What does resistance look like?
• How can resistance provide you with the
  opportunity to lead change?

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Change Curve
High
Acceptance
Anger
Denial
Exploration
Bargaining
Level of Emotional Intensity
Immobilization
Depression
Resistance
Past Orientation
Future Orientation
Low
Time
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How to Lead Change Successfully

• At your tables come up with at least 3 tips or
  techniques you have used to make change happen
• They can be hints, warnings, methods, advice,
• Pick a spokesperson to give us the top 3
• Take 10 minutes. Write them on the Flip Chart.

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Share Success Factors

• One from each table.
• Pass the microphone back to the runner

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How to lead change and live to tell the tale.
More tips

• Involve everyone
• Make it small (PDSA)
• Make it easy
• Be clear about why it should be done
• Make it hard to keep doing the old things
• Have credible evidence (Metrics)
• Let people try it (pilot or small tests)

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How to Lead Change 2

• Identify everyones interests
• Show how the change meets those interests
• Reduce the cost/risk as much as possible
• Listen

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Change Tip 2

• Change is a process
• Change is ongoing
• Unit-Based Teams are a home for Change

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What if Change is Mandated?

• What are examples of changes you have no choice
  about implementing or not?

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Mandated Change

• What can you have influence over?
• How the change will be implemented is often
  something we can influence.

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Mandated Change

• Critical to Explain Why needed
• Describe benefits
• Ask for concerns
• Listen
• Keep people informed
• Be positive and sincere

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Resources

• Resource Guide for Sponsors and Leaders of UBT
• Physician Materials
• Staff
• Each Other

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Wrap up

• What are you going to do next week to move your
  change forward?
• What new resource do you have now to help you?
• Who are you going to talk to next week?
• What is one thing about leading change you
  learned or relearned?