Advanced

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• Advanced
• TTY Text
• Telecommunication Service
• to Ensure
• Accessible Communications

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Purpose

• To Help Government and the Business sector
• Ensure full telecommunications accessibility to
  the deaf, deafened and hard of hearing community
  and those with speech difficulties
• Improve internal staff efficiencies
• Comply with the Canadian Human Rights Commission.
  In Ontario the AODA is designed to alleviate
  barriers faced by all individuals with
  disabilities
• Avoid challenges potential legal actions due to
  non-compliance issues

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What is a TTY?

• A TTY is a special communications device used by
  people who are deaf, deafened, hard of hearing or
  those with speech difficulties.
• TTY users type and read conversations that would
  otherwise be done by speaking hearing.

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Issues with TTYs

• Require analog telephone lines
• Require staff training in TTY use
• Require TTY device at each point of contact
• Require BRS or TTY to TTY communication
• Minimal automated features

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Issues with Relay Services

• Automated voice menu systems are inaccessible to
  relay calls
• Takes 3-5 times longer to complete calls
• Affords callers little perceived privacy
• Decreases staff productivity
• Ties up phone lines

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Changes in Technology

• Digital telephone systems
• Voice menu system
• Automated Attendant Interactive Voice Response
  (IVR) Systems
• Personal computers on nearly every desk
• Data networking LANS WANS
• The Internet

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Disadvantages for Deaf, Deafened or Hard of
Hearing using a TTY.

• Cannot access auto voice menu options
• Using a relay operator takes longer
• Privacy and confidentiality may be compromised
• Communication access not always equal

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What Are the Laws?

• The Canadian Human Rights Commission currently
  oversees Accessibility Standards, but the
  provinces are reviewing their own needs. Ontario
  for example has enacted the AODA.

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Americans with Disabilities Act

• Title II Nondiscrimination on the Basis of
  Disability
• in State and Local Government Services
• . public entities should not rely heavily on
  the establishment of relay services. While relay
  services would be of vast benefit to both public
  entities and individuals who use (TTYs), the
  relay services are not sufficient to provide
  equal access to all telephone services.

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What is TEXTNET?

• TEXTNET is a telephone service that replaces the
  old TTYs.
• Its a digital, Centrex-like telephone service
  that seamlessly integrates the telephone network,
  the local data network and the Internet to
  provide fully accessible text (TTY)
  communications.
• It enables PCs to function like TTYs
• It enhances an organizations existing
  investments in PCs and other IT equipment

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The Benefits of TEXTNET

• Fully accessible telephone communication
• Improved customer service
• Compliance with accessibility laws
• Less risk of legal challenges
• Enterprise-wide TTY telephone-based services
• Advanced call management for TTY calls

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The Benefits of TEXTNET

• Utilizes existing PCs and networks
• Eliminates the need for desktop-type TTYs
• Helps improves internal staff efficiencies
• Increased internal communication options
• Easy to install operate

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CANADIAN CUSTOMERS NOW OFFERING TEXTNET

• GEORGE BROWN COLLEGE
• MPAC
• CITY OF WINDSOR
• WINDSOR 311
• ELECTIONS CANADA
• CCSQ QUEBEC
• CANADIAN CANCER SOCIETY
• 211 TORONTO

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Some TEXTNET Users In the USA

• State of Illinois
• State of Wisconsin
• Chicago Public Schools
• Milwaukee Public Schools
• Illinois School for the Deaf
• Illinois Commission for Deaf Hard of Hearing
• Access Living of Chicago
• Moraine Valley Community College
• Ohio State University
• SBC Special Needs Center
• National Assistive Device Center
• Village of Arlington Heights, IL
• Washburn County, WI
• Sony Ericsson Mobile

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TEXTNET Telephone Service Provides Equal Access
Your Deaf, Deafened or Hard Of Hearing Community
Member
Your Agency or Organization
TEXTNET
Web
TEXTNET phone circuit and routing to/from Internet
TTY device at any location
PC serves as TTY device at all locations
Internet
TEXTNET Central Office and Switch
PSTN Circuit
Public Switched Telephone Network
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TEXTNET Capabilities

• Provide advanced telephone menu services to TTY
  callers
• Route calls to any person or department on the
  network
• Transfer TTY calls
• Provide interactive telephone communications
• Conference calls
• Secure Instant Messages
• Advanced messaging message routing options
• Provide automated information services to TTY
  callers
• National and international network calling

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System Requirements

• Network w/Internet access TCP/IP
• No browser required
• Workstations running Windows
• (95, 98, ME, NT, XP or 2000)
• TEXTNET Access Port License(s)
• TEXTNET User Account(s)
• Ports 2571 and 2510 open outbound to
  65.116.86.0/25 in any firewalls

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Taking Incoming TTY Calls

• Answer calls at whatever PC you are logged on.
• Automated call routing and TTY menu services.
• Accept messages from TTY callers and
• forward to e-mail
• forward to paging
• forward to TTY mailbox
• forward to an off-site TTY number
• Transfer TTY calls to other people or
  departments.

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Sending Outbound TTY Call

• Outgoing calls as simple as typing on your PC
• Calls through the PSTN ( Telephone Network)
• Calls through the Internet (TOIP)
• Conference calls to users on the network

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Secure/EncryptedNetwork Instant Messaging

• Send pop-up messages to any person or
  department on the network
• Broadcast messages to groups
• Page from any client computer
• Decide how your messages should be delivered

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TTY Call Basics

• When someone calls, a ring box as shown below,
  will appear on your screen regardless of the
  application you are running
• With a sound card there is an audible ring
• Optional network ring flashing light alert

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TTY Call Basics

• When calling out to a TTY, you can use the
  digital phone book or the quick dial feature
• You may also call any TEXTNET user anywhere in
  the world via the Internet connectivity

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TTY Call Basics

• No TTY call ever goes unanswered
• If a TTY or TEXTNET calls and you are not
  available, the caller will always get your
  mailbox
• You choose how your messages are forwarded

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TTY Call Basics

• If a TTY caller or another TEXTNET user leaves
  you a message, the Mail icon will light on your
  toolbar
• No Message
• Message

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TTY Call Basics

• To read a new message, you just select View
  and then Inbox-Messages

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TTY Call Basics

• Each TEXTNET user can choose how his or her
  messages should be forwarded
• Messages can appear in text mail, an e-mail
  account, alpha pager, or any other compatible
  digital mode

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Advanced Features

• You select how you want your messages forwarded
  on this screen

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Advanced Features

• For the first time ever, Deaf, Deafened, Hard of
  Hearing Individuals or those with Speech
  Difficulties, can participate in conference
  calls.
• Multiple participants on a single text call
• Any participant may hang up and the call will
  continue

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Advanced Features

• Sample conference call screen

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Advanced Features

• You or a caller can create pre-composed text and
  send with a hot key
• You can have numerous text blocks at your
  fingertips to send to callers
• You can cut paste information into the
  conversation

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Automated TTY Call Handling

• Create an ITR (Interactive Text Response)
  system providing automated services
• Send greeting and announcements
• After hours and holiday call routing
• Basic or advanced telephone menu options
• Collect information before transferring to a call
  taker
• Information menus by topic
• Take and record messages
• Variety of call transfer services

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Automated TTY Call Handling

• Create a call flow script from the drag-and-drop
  icons in the graphical user interface.
• Link this call flow script to a particular phone
  number, person, department or organization

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TEXTNET Administration

• Centralized and remote administration, security
  settings and control.
• Local administrators can be anywhere in the world
  as long as they have Internet access.

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TEXTNET Security

• All communication between TEXTNET nodes is
  encrypted (128 bit AES, or Secure Sockets)
• TEXTNET traverses firewalls in a very secure
  manner
• TEXTNET does not support file transfers or any
  Remote Access Server type functions
• TEXTNET is a telephone system not a data system

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How Much Does It Cost?

• Like most advanced systems, cost is variable
  based on a variety of configuration options and
  levels of service
• For small installations, costs are comparable to
  the expense of maintaining a single TTY
• For large installations, very significant savings
  are common
• We can provide your organization with a
  configuration and sales quote based on your
  specific needs and requirements

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How Much Does It Cost?

• Initial System Setup (one-time cost)
• Port setup 245.00/port
• User setup 35.00/user
• Installation Services (one-time cost)
• Based on complexity of customer requirements
• Monthly Charges
• TEXTNET Access Ports 160.00/mo
• TEXTNET User Accounts 10.00/mo
• Additional Toll Free Numbers 10.00/mo
• (One toll-free number included with each access
  port)
• Staff Training Available
• All efforts will be made to maintain stable
  pricing however prices are subject to change
  without notice

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The Top 10 Reasons

• Ensure fully accessible service delivery to our
  Business Community.
• Comply with the laws mandating communication
  accessibility.
• Avoid costly litigation .
• Improve internal staff efficiencies and reduce
  call hand-offs.
• Ensure that no incoming call is ignored, lost or
  forgotten.

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for Choosing TEXTNET

• Realize long term savings in staff and equipment
  resources.
• Get more out of your existing IT infrastructure
  investment.
• Monthly service costs may be integrated into your
  budget with no additional capital cost outlay.
• Guarantee complete caller confidentiality.
• No practical alternative exists to achieve truly
  equal access.
• Good Communication Good Business