Out of Hours Appointing OOHA Trial Closure Status

1
Out of Hours Appointing (OOHA)Trial Closure
Status
2
Initial conclusions from closure data

• Demand was exceedingly low, any analysis is at
  risk of statistical bias due to low sample size
  (68 jobs 42 successful visits)
• There was some demand for Saturday work, tiny
  demand for evening work and negligible for early
  morning
• Openreach have been unable to test many
  assumptions (e.g. impact of WITHOD) and hence
  most success criteria have failed
• 25 of end users refused an OOHA slot, all end
  users were charged less than the Openreach price
  of 25 VAT
• There were some Abortive Visits caused by the OOH
  working directly (locked cabinets, end users
  unwilling to open door, etc)
• Openreach and the participating CP were happy
  with the E2E process and dialogue throughout the
  trial

3
Implications

• This was the second OOHA trial were Openreach and
  CPs spent 9 months scoping (including an open
  hot-house)
• It is concluded that 6pm-8pm has little demand
  and has been de-scoped as part of Service
  Harmonisation Level 3 and as a bolt-on service
• Openreach have been requested to run the trial
  again in the summer, however we cannot test our
  critical success criteria (what it costs for
  WITHOD). It would be difficult to gauge what was
  summer and when this service would be offered
  to CPs
• There are no further plans to offer OOHA

4
Service Harmonisation (SH) update
5
Service Harmonisation - Proposal
Note Limitations may apply to any of the above
6
Indicative Pricing

• In January 2009 Openreach undertook to publish
  pre-indicative pricing points in February,
  followed by Indicative Prices in April
• The pre-Indicative pricing point exercise was to
  enable CPs to complete a volume forecast to aid
  Openreach with Indicative Prices
• Only minimal data received from CPs to date
• In addition several consultations have made the
  Indicative pricing exercise very difficult to
  complete (e.g. uncertainty, diversion of key
  resources, etc)
• Financial Framework Review, Wholesale Narrowband
  Market Review, WLR Change Control, Logical
  Separation, etc.
• As such Openreach regrets that we are not
  currently in a position to share Indicative
  Prices as undertaken in January 2009
• Work carries on to bring about a speedy resolution

7
Delivery Plan Across EMP and legacy platforms

• R1200 will include
• Alignment of current maintenance levels (Levels
  1, 2 and 3) for WLR and LLU (Level 1 excluded
  from LLU)
• Levels 1, 2 and 3 become available for new lines
  and upgrades / downgrades of current lines (Level
  1 excluded from LLU)
• Migration of existing asset base to these new
  levels
• Tactical X Hour repair functionality (as an
  expedite, not rental product)
• All CPs can take advantage of R1200 SH
  functionality without upgrading to the R1200 XML
  schema
• R1300 will include
• Level 1 for LLU
• Level 4 (X Hour repair) strategic delivery
• Expedites (per occasion upgrade in care level)
• Bolt-ons (Saturdays, Sundays for lower care
  levels)

8
Timeline

• X Hour repair trial in final stages before launch
• SH Indicative pricing has been delayed, to be
  published ASAP after FFR WLR charge controls
  are published (expected May 20th)
• User stories will be presented to the WLR process
  forum on May 26th (Action with Jim Riley and Mark
  Dalzeil), to be followed by presentation to the
  LLU process group on June 10th
• Solution Design started May 09, to complete by
  mid June to feed into SPRINTs
• 90 Day pricing notification planned for August
  21st (subject to market reviews)
• Documentation to be provided as per R1200 EIPs
  and via the cross industry working group for
  Service Harmonisation