People

1
From Ed Batista Organizational Effectiveness
Impact
Key elements of organizational effectiveness
People
Culture
Slide 1 of 9
www.edbatista.com/2008/05/effectiveness.html
2
From Ed Batista Organizational Effectiveness
Impact
What relationships exist among these elements?
People
Culture
Slide 2 of 9
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3
From Ed Batista Organizational Effectiveness
Impact
People create a culture that shapes them in turn.
Future colleagues self-select into an existing
culture that meets their needs. (Rinse, repeat.)
People
Culture
Slide 3 of 9
www.edbatista.com/2008/05/effectiveness.html
4
From Ed Batista Organizational Effectiveness
Impact
People implement the organizations plans, and
the culture supports and amplifies (or hinders
and dampens) their efforts.
People
Culture
Slide 4 of 9
www.edbatista.com/2008/05/effectiveness.html
5
From Ed Batista Organizational Effectiveness
Impact
The organizations ability to achieve its goals
affects its ability to attract and retain
effective people to sustain a high-performance
culture.
People
Culture
Slide 5 of 9
www.edbatista.com/2008/05/effectiveness.html
6
From Ed Batista Organizational Effectiveness
Impact
What defines these elements in effective
organizations?
People
Culture
Slide 6 of 9
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7
From Ed Batista Organizational Effectiveness
Impact

• Invested in the organizational culture
• Passionate about the organizations desired
  impact
• Appropriately authentic
• High value placed on interpersonal skills
• Willing to hold peers accountable
• Building connections within across social
  networks
• Learning is a personal priority
• Eager for feedback as an opportunity for growth
• Using technology to learn, collaborate, network

People
Culture
Slide 7 of 9
www.edbatista.com/2008/05/effectiveness.html
8
From Ed Batista Organizational Effectiveness
Impact

• Consistent investment in leadership development
• Leadership expressed at all levels of the
  organization
• Emphasis on continuous learning through feedback
• Successes are celebrated and shared
• Failures are opportunities for learning
• Candor is encouraged and rewarded
• Information is shared freely rather than hoarded
• Decentralized decision-making empowered edges
• Tom Peters Hard is Soft, Soft is Hard.1

People
Culture
1 www.tompeters.com/entries.php?note010072.php
Slide 8 of 9
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9
From Ed Batista Organizational Effectiveness
Impact

• Commonly understood definitions of impact
• Definitions subject to regular review
• Systematic data-gathering and analysis
• Distinction between statistics and meaningful
  metrics
• Data informs (but does not dictate)
  decision-making
• Data complemented by compelling stories
• Systems complemented by respect for stakeholders
• Pragmatism Sunk costs ? reason to persist
• A vision of victory

People
Culture
Slide 9 of 9
www.edbatista.com/2008/05/effectiveness.html