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DLA-DESCStrategic Management System
Our Customers First Choice For Energy Solutions
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Agenda

• DLA Strategic Management System (SMS) Components
• DLA Balanced Scorecard (BSC)
• DESC Balanced Scorecard (BSC)
• DESC Business Plan

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The DLA Picture
DLA Organizational Strategy Strategic
Management System (SMS)
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Strategic Plan / BSC / Business Plan Integration
DLA Strategic Plan
DLA Balanced Scorecard
Enterprise Business Plan
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DLA SMS Components

• Strategic Plan The Umbrella that Defines the
  Agencys Mission, Vision, Values, and Goals.
  The Plan Focuses on Long Range Strategic
  Development Encompassing a 5 - 7 Year
  Strategy.
• BSC Transforms the Strategic Plan into a
  Desired Series of Outcomes or Processes by
  Focusing on a 4 - 5 year Strategic
  Transformation
• Business Plan Operational in Nature, Represents
  the Critical Daily Activities for DLA and
  Focuses on 3 - 5 Year Operational Activities

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Agenda

• DLA Strategic Management System (SMS) Components
• DLA Balanced Scorecard (BSC)
• DESC Balanced Scorecard (BSC)
• DESC Business Plan

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BSC Term Definitions

• Goal The purpose toward which an endeavor is
  directed
• Objective Something worked toward or striven
  for, critical for
• success
• Task A function to be performed
• Measure A performance metric, preferably
  quantitative, of
• an organization's relative success in
  achieving the
• desired results, objectives, and operational
  goals.
• Measures help communicate the behavior
  required
• to achieve objectives. Each measure should
  include
• the units of measurement.
• Target The level of performance or rate of
  improvement needed
• Initiative Key action programs required to
  achieve objectives

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The DLA BSC

• Four Quadrant Approach
• Customer
• Internal Process
• Learning Growth
• Financial
• Transformational in Nature
• Focuses on goals 4 - 5 years down the road
• Bridge from Strategic Plan to Business Plan

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The Four DLA BSC Quadrants (Perspectives)

• Customer Who is our customer and what
• creates value for the customer?
• Internal Process To satisfy customers and
  budget
• what business processes need to
• be in place?
• Financial How do we add value while
• controlling costs?
• Learning Growth How do we enable ourselves
• while also meeting citizen and
• legislative demands?

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Agenda

• DLA Strategic Management System (SMS) Components
• DLA Balanced Scorecard (BSC)
• DESC Balanced Scorecard (BSC)
• DESC Business Plan

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DESC BSC Customer Quadrant
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DESC BSC Internal Process Quadrant
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DESC BSC Learning Growth Quadrant
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DESC BSC Learning Growth Quadrant
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DESC BSC Financial Quadrant
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BSC Cascade Structure
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Individual / Organizational AlignmentCascading
the BSC

• At maturity, the BSC program is used throughout
  an organization. Every level, from the overall
  organization down to each individual employee,
  has a BSC.
• Each level of the BSC supports the overall BSC
• CBU/Region, Group, and Individual BSC goals align
  with the Agency objectives that are articulated
  in the overall Agency BSC

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BSC Training Facilitation Efforts

• DESCs new BSC
• Unique to DESCmore meaningful to our employees
• Still supportive of DLAs BSC
• DESCs BSC Development Team
• Purpose
• Composition
• Training
• DESC BSC Future Focus
• Develop strategic objectives
• Approve strategic objectives
• Train managers
• Train employees
• Cascade BSC

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Agenda

• DLA Strategic Management System (SMS) Components
• DLA Balanced Scorecard (BSC)
• DESC Balanced Scorecard (BSC)
• DESC Business Plan

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DESC Business Plan

• DESC Submissions to the DLA Business Plan
• Customer Support
• Bulk Fuels Inventory Management Plan
• Optimization Studies
• Retail Processing
• DoD Fleet Card
• Bulk Petroleum Executive Agent (EA)

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Parting Thoughts

• Insanity is doing the same thing over and over
  again and expecting different results.
• Albert Einstein
• There is no more delicate matter to take in
  hand, nor more dangerous to conduct, than to be a
  leader in the introduction of changes. For he
  who innovates will have for enemies all who are
  well off under the old order, and only lukewarm
  supporters in those who might be better off.
• Nicolo Machiavelli