WCET presents a Webcast Series:

1
WCET presents a Webcast Series

• Providing Student Services to Distance Learners

Part of our LAAP Project, Beyond the
Administrative Core Creating Web-based Student
Services for Online Learners
For more information on WCET go to www.wcet.info
2
LAAP Project Demonstration SCTs Connected
Learning Solutions

• Moderator Pat Shea of WCET with
• Peggi Munkittrick of SCT

For more information on WCET go to www.wcet.info
3

• LAAP Project Partners
• Kapiolani Community College
• Kansas State University
• Regis University
• SCT

• Deliverables
• Commercial solutions
• Homegrown solutions
• Guidelines
• Case studies tracking changes

For more information on WCET go to www.wcet.info
4

• 250 members in 7 countries mostly U.S.
• Higher education institutions and agencies,
  nonprofit organizations, and corporations
• Free web resources on technology costing, online
  student support services, quality assurance, and
  other online learning topics
• Offers conferences and professional development
  institutes
• 2002 WCET annual conference material available at
  www.wcet.info

For more information on WCET go to www.wcet.info
5
Agenda

• SCT and the LAAP grant
• e-Education Infrastructure
• e-Education Applications
• Lessons Learned and Shared
• Questions

6

• Companies spent the 20th century managing
  efficiencies. They must spend the 21st century
  managing experiences.
• C. K. Prahalae
• Harvard University

7
Initial Challenges

• No institution was using SCT solutions. In fact,
  no two institutions were using the same ERP.
• Initial distrust of SCT (and vendors in general)
  and of their ability to offer non-proprietary
  solutions.
• Existing frustration with campus solutions that
  didnt talk to each other (i.e., ERPs and
  e-Learning systems)

8
SCT Connection for WebCT
SCT Message Gateway
WebCT Message Gateway
WebCT Campus Edition
Luminis Message Broker I
Events
Banner/Plus
Dispatcher
Listener
Dispatcher
Listener

• Synchronized Drop/Adds
• Attendance Tracking / Academic History
• Real-time Grade Submission
• Global Name Changes

• Dynamic Course Creation
• Coordinated Faculty Assignments
• Automated Course Registration Process

9
New SCT Connections
Additional Development
Campus Application
Message Interface
SCT Message Gateway
Luminis EAI Luminis Message Broker I
Campus Application
Message Interface
Events
Banner/Plus
Dispatcher
Listener
Campus Application
Message Interface
10
New Challenges

• Didnt fully satisfy the intent of the FIPSE
  LAAP grant.
• Two years remained in the life cycle of the
  grant.
• As a company, SCT was transforming to meet
  evolving market demands.

11
SCTs e-Education Infrastructure A User-Centric
Approach
Services Consulting - Academic, Strategic,
Financial, etc. Technical Implementation,
Integration, Outsourcing, Custom, etc.
Presentation Infrastructure Higher Ed Portal -
role based, personalized, secure, customized,
multi device accessible, etc.
Application Infrastructure
Application Infrastructure
Application Server, EAI, OS Services, Security,
etc.
Application Server, EAI, OS Services, Security,
etc.
e-Education Applications
Community
Academic
Administrative
Personal
Intramural Sports
Intramural Sports
Library Systems
Financial Aid
Procurement
Admissions
Fundraising
Financial Aid
Fundraising
Procurement
HR Applications
Alumni
Alumni
Admissions
Clubs
Clubs
Health Wellness
Event Planning
Student Housing
Counseling
Digital Portfolio
Finance Mgmt.
Student Mgmt.
Student Govt.
Inst. Assessment

Shared Applications Content Management, Message
Boards, Search, Payment Processing, E-mail,
Calendar, etc.
Data Storage Infrastructure Databases, Directory
Server, E-mail, Calendar, etc.
Hardware Computing (servers, desktops, computer
labs, wireless devices, etc.) Networking (LANs,
WANs, routers, hubs, Internet access, broadband
infrastructure, etc.)
12
SCTs e-Education Infrastructure A User-Centric
Approach
Services Consulting - Academic, Strategic,
Financial, etc. Technical Implementation,
Integration, Outsourcing, Custom, etc.
Presentation Infrastructure Higher Ed Portal -
role based, personalized, secure, customized,
multi device accessible, etc.
Application Infrastructure
Application Infrastructure
Application Server, EAI, OS Services, Security,
etc.
Application Server, EAI, OS Services, Security,
etc.
e-Education Applications
Community
Academic
Administrative
Personal
Intramural Sports
Intramural Sports
Library Systems
Financial Aid
Procurement
Admissions
Fundraising
Financial Aid
Fundraising
Procurement
HR Applications
Alumni
Alumni
Admissions
Clubs
Clubs
Health Wellness
Event Planning
Student Housing
Counseling
Digital Portfolio
Finance Mgmt.
Student Mgmt.
Student Govt.
Inst. Assessment

Shared Applications Content Management, Message
Boards, Search, Payment Processing, E-mail,
Calendar, etc.
Data Storage Infrastructure Databases, Directory
Server, E-mail, Calendar, etc.
Hardware Computing (servers, desktops, computer
labs, wireless devices, etc.) Networking (LANs,
WANs, routers, hubs, Internet access, broadband
infrastructure, etc.)
13
SCTs e-Education Infrastructure A User-Centric
Approach
Services Consulting - Academic, Strategic,
Financial, etc. Technical Implementation,
Integration, Outsourcing, Custom, etc.
Presentation Infrastructure Higher Ed Portal -
role based, personalized, secure, customized,
multi device accessible, etc.
Application Infrastructure
Application Infrastructure
Application Server, EAI, OS Services, Security,
etc.
Application Server, EAI, OS Services, Security,
etc.
e-Education Applications
Community
Academic
Administrative
Personal
Intramural Sports
Intramural Sports
Library Systems
Financial Aid
Procurement
Admissions
Fundraising
Financial Aid
Fundraising
Procurement
HR Applications
Alumni
Alumni
Admissions
Clubs
Clubs
Health Wellness
Event Planning
Student Housing
Counseling
Digital Portfolio
Finance Mgmt.
Student Mgmt.
Student Govt.
Inst. Assessment

Shared Applications Content Management, Message
Boards, Search, Payment Processing, E-mail,
Calendar, etc.
Data Storage Infrastructure Databases, Directory
Server, E-mail, Calendar, etc.
Hardware Computing (servers, desktops, computer
labs, wireless devices, etc.) Networking (LANs,
WANs, routers, hubs, Internet access, broadband
infrastructure, etc.)
14
SCTs e-Education Infrastructure A User-Centric
Approach
Services Consulting - Academic, Strategic,
Financial, etc. Technical Implementation,
Integration, Outsourcing, Custom, etc.
Presentation Infrastructure Higher Ed Portal -
role based, personalized, secure, customized,
multi device accessible, etc.
Application Infrastructure
Application Infrastructure
Application Server, EAI, OS Services, Security,
etc.
Application Server, EAI, OS Services, Security,
etc.
e-Education Applications
Community
Academic
Administrative
Personal
Intramural Sports
Intramural Sports
Library Systems
Financial Aid
Procurement
Admissions
Fundraising
Financial Aid
Fundraising
Procurement
HR Applications
Alumni
Alumni
Admissions
Clubs
Clubs
Health Wellness
Event Planning
Student Housing
Counseling
Digital Portfolio
Finance Mgmt.
Student Mgmt.
Student Govt.
Inst. Assessment

Shared Applications Content Management, Message
Boards, Search, Payment Processing, E-mail,
Calendar, etc.
Data Storage Infrastructure Databases, Directory
Server, E-mail, Calendar, etc.
Hardware Computing (servers, desktops, computer
labs, wireless devices, etc.) Networking (LANs,
WANs, routers, hubs, Internet access, broadband
infrastructure, etc.)
15
SCTs e-Education Infrastructure A User-Centric
Approach
Services Consulting - Academic, Strategic,
Financial, etc. Technical Implementation,
Integration, Outsourcing, Custom, etc.
Presentation Infrastructure Higher Ed Portal -
role based, personalized, secure, customized,
multi device accessible, etc.
Application Infrastructure
Application Infrastructure
Application Server, EAI, OS Services, Security,
etc.
Application Server, EAI, OS Services, Security,
etc.
e-Education Applications
Community
Academic
Administrative
Personal
Intramural Sports
Intramural Sports
Library Systems
Financial Aid
Procurement
Admissions
Fundraising
Financial Aid
Fundraising
Procurement
HR Applications
Alumni
Alumni
Admissions
Clubs
Clubs
Health Wellness
Event Planning
Student Housing
Counseling
Digital Portfolio
Finance Mgmt.
Student Mgmt.
Student Govt.
Inst. Assessment

Shared Applications Content Management, Message
Boards, Search, Payment Processing, E-mail,
Calendar, etc.
Data Storage Infrastructure Databases, Directory
Server, E-mail, Calendar, etc.
Hardware Computing (servers, desktops, computer
labs, wireless devices, etc.) Networking (LANs,
WANs, routers, hubs, Internet access, broadband
infrastructure, etc.)
16
SCTs e-Education Infrastructure A User-Centric
Approach
Services Consulting - Academic, Strategic,
Financial, etc. Technical Implementation,
Integration, Outsourcing, Custom, etc.
Presentation Infrastructure Higher Ed Portal -
role based, personalized, secure, customized,
multi device accessible, etc.
Application Infrastructure
Application Infrastructure
Application Server, EAI, OS Services, Security,
etc.
Application Server, EAI, OS Services, Security,
etc.
e-Education Applications
Community
Academic
Administrative
Personal
Intramural Sports
Intramural Sports
Library Systems
Financial Aid
Procurement
Admissions
Fundraising
Financial Aid
Fundraising
Procurement
HR Applications
Alumni
Alumni
Admissions
Clubs
Clubs
Health Wellness
Event Planning
Student Housing
Counseling
Digital Portfolio
Finance Mgmt.
Student Mgmt.
Student Govt.
Inst. Assessment

Shared Applications Content Management, Message
Boards, Search, Payment Processing, E-mail,
Calendar, etc.
Data Storage Infrastructure Databases, Directory
Server, E-mail, Calendar, etc.
Hardware Computing (servers, desktops, computer
labs, wireless devices, etc.) Networking (LANs,
WANs, routers, hubs, Internet access, broadband
infrastructure, etc.)
17
SCTs e-Education Infrastructure A User-Centric
Approach
Services Consulting - Academic, Strategic,
Financial, etc. Technical Implementation,
Integration, Outsourcing, Custom, etc.
Presentation Infrastructure Higher Ed Portal -
role based, personalized, secure, customized,
multi device accessible, etc.
Application Infrastructure
Application Infrastructure
Application Server, EAI, OS Services, Security,
etc.
Application Server, EAI, OS Services, Security,
etc.
e-Education Applications
Community
Academic
Administrative
Personal
Intramural Sports
Intramural Sports
Library Systems
Financial Aid
Procurement
Admissions
Fundraising
Financial Aid
Fundraising
Procurement
HR Applications
Alumni
Alumni
Admissions
Clubs
Clubs
Health Wellness
Event Planning
Student Housing
Counseling
Digital Portfolio
Finance Mgmt.
Student Mgmt.
Student Govt.
Inst. Assessment

Shared Applications Content Management, Message
Boards, Search, Payment Processing, E-mail,
Calendar, etc.
Data Storage Infrastructure Databases, Directory
Server, E-mail, Calendar, etc.
Hardware Computing (servers, desktops, computer
labs, wireless devices, etc.) Networking (LANs,
WANs, routers, hubs, Internet access, broadband
infrastructure, etc.)
18
SCTs e-Education Infrastructure A User-Centric
Approach
Services Consulting - Academic, Strategic,
Financial, etc. Technical Implementation,
Integration, Outsourcing, Custom, etc.
Presentation Infrastructure Higher Ed Portal -
role based, personalized, secure, customized,
multi device accessible, etc.
Application Infrastructure
Application Infrastructure
Application Server, EAI, OS Services, Security,
etc.
Application Server, EAI, OS Services, Security,
etc.
e-Education Applications
Community
Academic
Administrative
Personal
Intramural Sports
Intramural Sports
Library Systems
Financial Aid
Procurement
Admissions
Fundraising
Financial Aid
Fundraising
Procurement
HR Applications
Alumni
Alumni
Admissions
Clubs
Clubs
Health Wellness
Event Planning
Student Housing
Counseling
Digital Portfolio
Finance Mgmt.
Student Mgmt.
Student Govt.
Inst. Assessment

Shared Applications Content Management, Message
Boards, Search, Payment Processing, E-mail,
Calendar, etc.
Data Storage Infrastructure Databases, Directory
Server, E-mail, Calendar, etc.
Hardware Computing (servers, desktops, computer
labs, wireless devices, etc.) Networking (LANs,
WANs, routers, hubs, Internet access, broadband
infrastructure, etc.)
19
e-Education Applications Academic

• Course Management
• SCT Connection for WebCT
• Academic Advising
• What-if Degree Analysis
• Assessment
• Course, Individual

20
e-Education Applications Academic

• Course Management
• SCT Connection for WebCT
• Academic Advising
• What-if Degree Analysis
• Assessment
• Course, Individual

21
e-Education Applications Academic

• Course Management
• SCT Connection for WebCT
• Academic Advising
• What-if Degree Analysis
• Assessment
• Course, Individual

22
e-Education Applications Administrative

• Admissions
• Quick Admit
• Academic Advising
• Transcript Request
• Degree Audit
• Institutional Assessment
• Academic Planning

23
e-Education Applications Administrative

• Admissions
• Quick Admit
• Academic Advising
• Transcript Request
• Degree Audit
• Institutional Assessment
• Academic Planning

24
e-Education Applications Administrative

• Admissions
• Quick Admit
• Academic Advising
• Transcript Request
• Degree Audit
• Institutional Assessment
• Academic Planning

25
e-Education Applications Administrative

• Admissions
• Quick Admit
• Academic Advising
• Transcript Request
• Degree Audit
• Institutional Assessment
• Academic Planning

26
e-Education Applications Personal

• Counseling
• Career
• Personal
• Digital Portfolio
• Admissions
• Community Service
• Career/Professional
• Dissertation
• Scholarship Applications
• and the list goes on.

27
e-Education Applications Personal

• Counseling
• Career
• Personal
• Digital Portfolio
• Admissions
• Community Service
• Career/Professional
• Dissertation
• Scholarship Applications
• and the list goes on.

28
e-Education Applications Personal

• Counseling
• Career
• Personal
• Digital Portfolio
• Admissions
• Community Service
• Career/Professional
• Dissertation
• Scholarship Applications
• and the list goes on.

29
e-Education Applications Community

• Dynamic Communities
• Project Socrates
• Professional Organizations
• WCET
• FIPSE/LAAP
• EduTools Project
• HEKATE
• IMS, PESC, and others

30
e-Education Applications Community

• Dynamic Communities
• Project Socrates
• Professional Organizations
• WCET
• FIPSE/LAAP
• EduTools Project
• HEKATE
• IMS, PESC, and others

31
e-Education Applications Community

• Dynamic Communities
• Project Socrates
• Professional Organizations
• WCET
• FIPSE/LAAP
• EduTools Project
• HEKATE
• IMS, PESC, and others

32
e-Education Applications Community

• Dynamic Communities
• Project Socrates
• Professional Organizations
• WCET
• FIPSE/LAAP
• EduTools Project
• HEKATE
• IMS, PESC, and others

33
e-Education Applications Community

• Dynamic Communities
• Project Socrates
• Professional Organizations
• WCET
• FIPSE/LAAP
• EduTools Project
• HEKATE
• IMS, PESC, and others

34
e-Education Applications Community

• Dynamic Communities
• Project Socrates
• Professional Organizations
• WCET
• FIPSE/LAAP
• EduTools Project
• HEKATE
• IMS, PESC, and others

35
Lessons Learned

• Commitment and passion do not replace dependable
  processes and resources.
• Communication! Communication! Communication!
• Ultimately, its about the user experience not
  the product functionality.

36
Lessons Shared

• The build-buy-partner discussion is a valuable
  exercise for institutions and vendors alike.
• Universal Modeling Language (UML) offers a useful
  framework for promoting dialogue between SMEs
  and the development team.
• Use cross-functional teams for decision-making.
• If you choose to build, ensure that your SMEs
  own the functional requirement process.

37
Resources

• WCET www.wcet.info
• FIPSE/LAAP ww.ed.gov/offices/OPE/FIPSE/LAAP/
• EduTools Project www.edutools.info
• HEKATE www.hekate.org
• IMS www.imsproject.org
• PESC www.standardscouncil.org

38
For more information

• Peggi Munkittrick
• Senior Director of Teaching Learning Strategy
• 610-578-6053
• pmunkitt_at_sct.com

39
This series is brought to you as part of WCETs
work on its Learning Anytime Anywhere
Partnership Project

• Beyond the Administrative CoreCreating
  Web-based Student Services for Online Learners

For more information on WCET go to www.wcet.info
40
Providing Student Services to Distance Learners
Webcast Series
Next webcast December 11, 2002, 200 pm MT LAAP
project demonstration evaluation with Karen
Paulson of NCHEMS
For more information on WCET go to www.wcet.info
41
Thank you for joining us.