Diane MacDonald

1
Diane MacDonald

• Tenant Participation Officer
• Hanover Trust Housing Associations

2
Hanover (Scotland) Housing Association

• Editorial Group
• Focus Group
• Video Conferencing

3
Editorial Group

• Meet 4 times a year
• 3 tenant reps from the 3 areas of operation
• Review last edition
• Agree what will go into next edition
• Expenses paid
• Equal power

4
Focus Group Meetings

• Meet twice a year in each of the 3 areas of
  operation
• Attended by representatives from each RTO
• Training opportunity
• Develop committee skills
• Learn about the work of the Association
• Develop negotiation skills

5
Focus Group Meetings(continued)

• Chance to meet with other tenants and share good
  practice
• Lunch and an outing
• Expenses paid

6
Video Conferencing

• Pilot project
• Improve communication between tenants groups
• Training
• Reduce travel
• Addresses mobility issues
• Personal use for tenants
• Offer it out to other RSLs as a resource

7
Trust Housing Association

• Editorial Group
• Focus Groups
• Tenant Focused Interviews
• Small Working Groups

8
Editorial Group

• Meet 3 times a year
• Tenant representation
• Review last edition
• Agree what will go into next edition
• Expenses paid
• Equal power

9
Focus Group Meetings

• Meet twice a year in each of the 2 areas of
  operation
• Attended by representatives from each RTO
• Training opportunity
• Develop committee skills
• Learn about the work of the Association
• Develop negotiation skills

10
Focus Group Meetings(continued)

• Chance to meet with other tenants and share good
  practice
• Lunch and an outing
• Expenses paid

11
Tenant Focused Interviews

• Self Assessment Grading Scheme
• Pilot in Edinburgh developments
• Training given
• Independent views
• Tenant involvement at all levels
• Results used to inform tenants/service provider

12
Short Life Working Groups

• Developing a Tenants Calendar
• Tenants Conference
• Tenant Participation Strategy Review
• Policy Reviews
• Tenants Handbook

13
Any Questions