Mutare EEN Webinar

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Solutions for DJJ Customers!
Partnering for Success
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Agenda

• Mutare Software
• EVM for Intuity MM Architecture
• EVM for Avaya Demo
• EEN Discussion
• Summary and Discussion

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Mutare Software

• 17 Year Developer of Integrated Voice
  Applications
• Over 1,000 Applications
• Premier Member of Avayas DeveloperConnection
  Program
• Avaya / Lucent / Octel / VMX Heritage
• Wide variety of Applications
• Classic Integrated Voice Response
• Employee Productivity (Unified Messaging)
• Call Processing / Workflow
• Strong International Presence
• Reputation for Excellent Service and Support

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Mutare Enterprise Solutions
Our solutionsfall in three basic areas
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Some Customers
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Software Applications
Messaging
Survey
IVR
Custom

• Unified Messaging
• Enhanced Voice Mail
• Mobile Path
• Emergency Notification
• Escalation

• Scheduling
• Reminders
• Collections
• Outcall
• Reporting
• Look Up
• Call Router
• Text
• E-Mail

• Polling
• Personnel
• Satisfaction
• On Demand
• Post Sale
• Survey Maker
• Voice Web

• Inmate Inquiry
• Fulfillment
• Menu Maker
• HR Suite
• Forms
• Inquirers
• Verify

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EVM in an Avaya Enterprise
Avaya Modular Messaging
IntuityAUDIX
Octel 250/350Aria
Octel 200/300Serenade
EVM Benefits

• Unified messaging benefitsNOW!
• No desktop software deployment
• Common user experience across all Avaya messaging
  platforms
• Facilitates migration from legacy to Modular
  Messaging environment, at a flexible pace, incl.
  server consolidation
• Free migration to Modular Messaging
• Added benefits in MM environment
• Notify for ALL messages (vs. call answer)
• Only uses 1 IMAP4 client
• Works with ANY email system
• No desktop client

EVM
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Mod. Msg. / Intuity Architecture
ApplicationServer W2K / W2003 Mutare App(s)
Exchange Server
Avaya Modular Messaging
IntuityAUDIX
Database Server
RequiresInternetMessaging
Web Server
PBX
Workstation
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Unified Messaging - EVM

NOTIFYSends notification of new
messages(including Caller ID) to any email
address, digital phone, PDA, etc.
DELIVERYCopies Voice and Fax Messages to ANY
email inbox (Exchange, Lotus, GroupWise, etc.)
Notification Message


Length of messageand name of sender.

Voice message sent as attachment.
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EVM Notify

Sends notification of new messages(including
Caller ID) to any email address, digital phone,
PDA, etc.

Notification Message


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EVM Delivery
EVM Delivers Voice and Fax Messages to ANY email
in box (Exchange, Lotus, GroupWise, etc.)
Length of messageand name of sender.
Voice message sent as attachment.






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Some Enhancements

• Change Text Language Of Emails (American English
  Keyboard)
• Delivery Can Be Deactivated Per User
• Restrict Delivery Address _at_Mutare.com (Many)
• SQL Database And Centralized Admin
• Back Up EVM Systems
• Single Sign On
• Caller ID Name
• No User MM Password Needed Super User Account
• Automated Database Update LDAP To MM -
• Automated Voice Message To Users When Installed -
  

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Compelling Return for EVM

• EVM applications enhance employee productivity
  gt 80 users report improved productivity!
• They also provide an easy ROI
• With EVM notify, an employee can save 5 - 10
  minutes/day not having to check for new messages.
• With EVM delivery, the average remote worker
  saves 15 minutes/day not having to listen to
  messages over the phone network.
• That translates to over 20 saved minutes of phone
  time per person, per day. At .05 per minute,
  this equals 1.00 per day.
• EVM costs are typically under 15 / person.
• EVM can pay for itself in just a few months!
• BOTTOM LINE EVM pays for itself and employees
  get the productivity enhancements!

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Quick Demo
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MM Enhancements
Mutare and DJJ Provides A Number Of Solutions
That Add Value To The MM Environment And Help You
Meet Specific Needs

• Message Migration
• Message Mirror
• Message Archive
• Message Escalation
• Dorm Room
• Single Number Access
• Extended Absence
• And more!

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(No Transcript)
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Mutare Communication Server (MCS)
SMTP Server
Database Server
MCS
Web Server
T1 Line or analog ports (either behind PBX or
directly from phone company)
PBX
Workstation
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EEN Uses

• Emergencies, Crisis Response Disaster
  Management
• Calling Trees
• Weather Notifications
• Product Recall, Regulatory Violation
• Ad-Hoc Meetings
• Corporate Announcements
• Strike, Labor Shortage
• Request for Volunteers
• Meeting Reminders
• Situational Updates
• And much more.

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Mutare Communication Server (MCS)
SMTP Server
Database Server
MCS
Web Server
T1 Line or analog ports (either behind PBX or
directly from phone company)
PBX
Workstation
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EEN Multi-Cast Support
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People Get Notified
Through live phone calls, text pages, emails and
more, people can get notified of, (and respond
to) emergencies as well as every day events.
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Monitor Results
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The Mutare Difference

• Unparalleled Commitment To Customer Satisfaction.
• We Welcome Suggestions From Our Users. Current
  Customer Suggestions (Approved) Include
• Addition of survey capabilities
• Web based creation of messages (TTS)
• Mutare Customer Support Agreement (CSA) includes
  FREE Upgrades!
• Why EEN Works So Well.
• EENs ease of use allows for everyday event
  notification
• Systems used everyday are familiar to both
  senders, as well as recipients, ensuring better
  results in the event of an emergency

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Wrap-Up

• EVM
• EVM Is A Powerful Add-on For MM, Intuity and
  Octel
• EVM Can Provide You With A Solution Today and
  Going Forward
• MM Services
• Mutare Can Help With Moving Messages from Legacy
  to MM
• Mirror, Archive and Incremental Mirror
• EEN Emergency/Event Notification
• EEN Delivers An Easy To Deploy, Easy To Use, Full
  Feature Application That Can Work in All
  Industries.

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Contact Information Sharon Scott
301-949-6706 sscott_at_mutare.com