In the Heat of Operations: Capturing and Reusing Knowledge with WorkIT Jane T. Malin, Carroll Throne

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In the Heat of Operations Capturing and Reusing
Knowledge with WorkIT Jane T. Malin, Carroll
Thronesbery, Patrick J. Oliver, and Kathy
Johnson-Throop Managing Knowledge for
Successful Mission OperationsMarch 3, 2006
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Knowledge Capture Challenges

• Capture Knowledge in machine-readable form
  during Mission Operations?
• Fit into current way of doing business.
• Focus MCC-MER support during anomaly response
  and issue management
• Make captured knowledge immediately useful to
  team and management.
• Web-based access to information being collected
  to handle a particular anomaly or issue
• Automated report generation
• Make archived knowledge easily accessible where
  it will be used
• Powerful embedded search
• Make capture low effort, even a side effect of
  using services that address operations team
  challenges.

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Information Handling in Control Center Shifts
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Team Work Center Tools
Link
Telemetry

• Triggered to
• Create Workspaces
• Create Actions
• Add Reports, Links, Files, Notes

Link
Viewport
Information Assistants Monitor data, analyze and
report
WorkIT Issue Workspaces
Issues Report
Link
Trigger Report (e.g., Daily Performance Report)
Trigger Data Logging
Handover Report
Instructions Triggers, Tool Actions
Report Maker
Databased-Logger
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Viewport

• Maintain awareness of recent work in discipline

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WorkIT Workspaces

• Cross-organization teams
• e.g., MCC/BME-MER/CHeCS
• Create team workspaces for specific
• Issue or anomaly
• Design, plan, small project
• Workspaces contain
• Actions (assignees are notified via email)
• Relevant files, links, notes
• Logs of status summaries and tasks
• Generate reports on issue status or actions
• Instruct agent to do these tasks when triggered

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A WorkIT Workspace
Actions
Items Files Links Notes
Logs Status and Task List
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Privileges POCs, Owner Internal Disciplines
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Basic Search

• Find out detail of what happened last time
• Who? What tasks, actions, results? Analyses?
  References?
• Search over all types of workspace content
• Access item or its context (workspace container)
• Advanced search for Workspaces, Actions, Items

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Team Tools Data-based Logger (D-Logger)

• Support and automate console logging tasks
• Shortcuts menus (Quick and Snippets) for entering
  common log entry text
• Easily customized common text entries
• Automatically categorized log entries for search
  and reports
• Side effect of using buttons for highlighting,
  menus for text entry
• Automatic logging from telemetry (by agent)
• Make log entries accessible
• Search log entries (each is a Database entry)
• Available in office via the Web
• Integrated with WorkIT, Report Maker tools
• Generate reports from log entries (Handover,
  other formats)
• Query log entry categories to place in report
  formats

View Log Entries
Type Log Entry, AFD Notes
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Team Tools Report Maker

• Customizable report formats that query workspace
  data and logs
• Create draft reports
• Issue Status Reports or Action Status Reports
  from WorkIT workspaces
• Handover Reports with organized D-Logger log
  entries
• Other reports using data from the tools
• Edit draft reports
• Publish printable versions of finalized reports

View Draft Report
Edit Section of Report
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Information Assistant

• Intelligent Briefing and Response Assistant
  (IBRA)
• Customizable automated workspace actions, log
  entries, report generation
• Briefing and Response Instruction (BRI) Editor
• Inspect existing BRIs for a discipline and
  operation
• Edit existing BRIs to fit changing needs
• Make new BRIs
• IBRA not integrated in current ISS configuration
• HQ RD sponsor was eliminated in transition to
  Exploration

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WorkIT in NEEMO-5
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Team Work Center in Mission Control Center Back
Room
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Recommendations

• Make knowledge capture a side effect of normal
  operations activities
• Support user content development and
  customization
• Make tools independently useful
• Make tools interoperate
• Pay attention to privacy and security
• Consider Reusing or Funding This Work in KM.
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