The IETM Experience Development and Fielding Lessons Learned

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The IETM ExperienceDevelopment and Fielding
Lessons Learned
Dennis Raitz - Boeing LTJG John Whyte - USN
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Development

• Estimating and Pricing
• Organizational Knowledge
• Customer Knowledge
• Processes and Style Guides
• Fielding Support

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DevelopmentEstimating and Pricing

• Issue Paper Base Estimating Vs. IETMs
• Price-Per-Page Was the Norm
• No Pages In IETMs
• Solution Changed Estimating Baseline
• Methods Changed To Level-Of-Effort
• Estimates Done By Type Of Data
• Tasks, Testing and Troubleshooting, Parts, etc.

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DevelopmentOrganizational Knowledge

• Issue Organization Not Knowledgeable About IETMs
• Paper Pub Mentality Did Not Fit IETMs
• Solution Training Held
• Manager Training Held (Budgets and Estimating)
• 80 Hour Tech Writer Training Held

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DevelopmentCustomer Knowledge

• Issue No End User Knowledge Of IETM Technology
• End Users Were Not Involved In Decisions
• Solution Held TCMs and IPRs
• Educated End Users
• Received Customer Preferences (How They Wanted To
  See Data)

6
DevelopmentProcesses and Style Guides

• Issue Existing Guidelines Did Not Fit IETMs
• Processes And Style Guides Were Paper-based
• Solution Changed/Modified New Processes
• Solution Created New Role Of Data Coordinator To
  Police Processes
• Style Guide Enforcement
• Data Reuse Enforcement

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DevelopmentFielding Support

• Issue New Technology - New Problems
• IETMs Blamed For Hardware Problems
• Training Not Up To Speed With Technology
• Solution Contractor On-site Support
• OJT Support During OPEVAL
• At OPEVAL Squadron and Detachments
• Classroom and OJT At Training Site
• Full Time IETM Field Service Rep

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(S)AME Similar to Automated Maintenance
Environment
Fault, Engine Strain Data
Pilot
Observables
Debrief
PEDD

• Data Stripper (DAS)
• Maintenance Debrief
• Engine LUI Processing
• Engine Trending

Diagnostic Data Maintenance History AC Config
AC Config IETM Entry Point Approved Bookmarks
AC Config New Bookmarks
Fault Definition Data
Engine LUI / Trend Updates
Support Data
Review Job Assignment
Update Work Order
Work Center Assignment
Maintenance Data
Work Center
Monitor Maintenance

• Work Center/IETM Interface
• Tracker
• Engine Diagnostics

Upline Reporting
Maintenance Control (Tracker)
GFE Maintenance Management System
GFE Data Repository
3M Data
Module Developers
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Fielding

• Knowledge of Product (IETMs)
• Hardware/Infrastructure
• Support of Contractors
• Field (User) Input
• Training

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FieldingKnowledge of Product (IETMs)

• Issue Acceptance Of New Technology
• Solution Training On-Site And During
• In-Process Reviews

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FieldingHardware/Infrastructure

• Issue Wireless Network And Portable Display
  Devices Not Stress Tested
• Solution New Portable Devices Instituted
• Solution Selection Of Different Hardware For
  Wireless Network
• Solution Better Planned Approach To Network
  Setup

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FieldingSupport of Contractors

• Issue Even With Training On The New Technology,
  Questions Still Existed About Use
• Solution On-Site Contractor Support Was Provided
  During OPEVAL (Including DETS) And Early Training
  Squadron Standup

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FieldingField (User) Input

• Issue Past Weapon Systems Got What Was Chosen
• Solution In-Process Reviews And OPEVAL Allowed
  End User To Provide Input Into Fielded Design
  Which Created An Atmosphere Of Navy End User
  Solution And Not Contractors

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FieldingTraining

• Issue Training In The Use Of IETMs Was Not
  Scheduled/Planned Properly
• Solution Ramp-up Of Training
• SolutionThe Use Of IPR Personnel In Key
  Positions Within The Squadron