Faculty Senate February 17th, 2006

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Faculty SenateFebruary 17th, 2006
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Agenda

• IT Central Services
• Strategy
• Security
• Operations
• Active Project
• Email Issues and Solutions

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(No Transcript)
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Office of CIO
IT Services
Strategic Planning
iTech
Regulatory and Security Compliance
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Strategic Planning

• Governance Process
• www.usm.edu/itgovernance
• Financial Planning Budgets
• Core Policies
• Service Orientated Architecture
• Academic / Research / Students / Admin
• Compliance

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Todays Faculty, Staff and Student
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Information Technology Services Provided at USM
are Extensive

• The typical doctoral/research institution, can be
  thought of as a small citythe Univercitya
  city that is involved in businesses of all
  kindsfrom teaching to libraries to sports to
  research to construction, etc.
• Consequently, the iTech infrastructure for USM is
  more extensive, costly, and requires significant
  resources to effectively manage and maintain.
  iTech is integrated and managed in a hybrid
  centralized/decentralized manner.

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IT Governance
IT Central Architecture
www.usm.edu/itgovernance
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IT Central Services
Connected to Millions of Servers20 Plus Remote
Sites134 Organizations20,000 Estimated Faculty,
Staff, Students, other users
Why Governance ?
Organizational Users
Students, Faculty
Departments
Colleges Admin
Governance
University
IT Management
External Customers / IHL /Parents
Planning
ResearchComputing
AcademicComputing
AdminComputing
StudentComputing
Policies Standards
Operations
Security / Access
Funding Resources
Desktop Computing
Network Infrastructure
IT Functions
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Quality is Process Refinement
iTech Services Operations
Project Implementation
ITP Planning
- Funding- People- Security- Priorities-
Governance- Interoperability

• Detailed Analysis-Execution to Plan-Service
  Level Agreements

Service Baseline SupportHelpDeskNetworksPhon
esTech Support
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Here is the number of computers that are on
inventory and the cost. 7,641 computers
? 16,695,571.59 Computers the University has
purchased since July 2004 to July 05 1069
? 2,163,265.27.
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iTech Governance Flow
Council looks at the Faulty, Staff, and Students
Technology Needs
IT Board of Directors
President
Academic Listservs Ad Astra Contracts Grants
Module SOAR Financials Upgrade University
Knowledge Plan Labs
Council looks at business process, data
integration Security
IT Advisory Council
President
Compliance HIPPA / Sarbanes Oxley Security
Policies
Council looks at technology service providers
Council will focus on the strategic perspective
and coordination for all technology initiatives.
This Council will provide technology proposals
for approval to the IT Board of Directors. This
Council will direct the efforts of other
technology councils to ensure consistency
throughout the University
Service Level Agreements Client Surveys
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Security
44 of all identity threats occur at Universities
Communications Assistance for Law Enforcement Act
(CALEA),
Higher education challenges Federal wiretapping
regs The federal government wants colleges and
universities to spend approximately 7 billion to
update their computer systems so that the feds
can have remote access to the systems for
surveillance purposes.
Mississippi Public Records Act
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Current Projects
Wireless Upgrade UPK University Knowledge
InitiativeSingle Log on Governance Process
RefinementInformation Technology
PlanningEnterprise Project Management
SystemCISCO Project
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Wireless Upgrade Project Milestones

• Phase 1 Pilot of 4 residence halls 100
  Complete
• Site surveys complete (BCI)
• Wiring complete (Spectrum)
• Access points installed (iTech)
• Stage, Configure, Deploy, Troubleshoot complete
  (iTech)
• Phase 2 Remaining residence halls 75 complete
• Site surveys complete (BCI)
• Wiring almost half complete (Spectrum)
• Stage, Configure, Deploy, Troubleshoot 50
  complete (iTech)
• Phase 3 38 Academic and Administrative
  buildings on the Hattiesburg campus 30 complete
• Almost half of site surveys complete (BCI)
• Cabling begun (Spectrum) 0

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Email Situation Latency issues January 16th
20th January 30 Feb 7th Lessons Learned
Communication with Faculty, Staff, and
Students
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Internet
DNS
Round Robin
Volume Increase Pre K 50,000 Post K 200,000
day
Cache ServersSpam CheckImproper loading
SPAM
Mai Server
Hard drive I/O Limitation
Can not connect to the Server !
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Internet
DNS
SPAM
Fiber
Mai Server
SAN Storage
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Questions