ppt title

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Interoperability for Government Dr John
Gottschalk CiTR Asia Pacific Pty Ltd
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CiTR Asia Pacific

• CiTR is an Australian Owned eGovernment
  Technology and Services Provider
• Owned 50 by University of Queensland -
  www.citr.com.au
• CiTR has an Alliance With International
  Technology Group CGI Group Inc www.cgi.com

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Introduction to CGI Group

• Multinational IT solutions provider
• Based in North America
• 25,000 staff
• Recognised by Gartner as a leader in eGovernment
  and government service delivery

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Introduction to CiTR
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Options for Government Services Delivery
F
S
L
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Current Trends in Government Services Delivery

• Increased Shift To
• Citizen-centric Government
• Self-help
• Aggregated Services Delivery
• Federated Services Delivery
• Intermediated Services Delivery
• Machine To Machine Services Delivery
• Driven By
• Increased Interoperability
• Emergence And Implementation Of Open Standards
• Implementation Of Web Services Technology
• Evolution Of Government Business Processes

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A Practical Example

• Service New Brunswick (SNB) - Canada

• 757,000 Residents
• Population covered by
• 7 cities (largest is St. John with 72,500 people)
• 28 towns
• 68 villages
• 272 local service districts
• Area is 242 x 322 km

• Most social services administered centrally by
  the Province of New Brunswick
• SNB is a Crown Corporation Servicing Government
  Services Delivery for The Province

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Multi-Channel Services Delivery
Over the Counter
Centres in 35 communities,some offering evening
and weekend hours

• 75 hours per week, Monday to Saturday
• Smart-routing of calls to specially trained agents

Call Centre

• 24 hours, 7 days a week
• Highly secure
• Live Customer Support Available

Web based
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Connected By Agency..
GBiz
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Presented by Need..
GBiz
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Structure of gBiz
3rd Party.NETServices
LegacyHost
Middleware
J2EE
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Structure of gBiz
Standards Based Framework Built on .NET
3rd Party.NETServices
LegacyHost
Middleware
J2EE
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Key Ingredients

• Standards Compliant Technology - .NET Provides
  This
• Broadly Accepted Technology Standards
  Government Leads the World
• Experienced Partners with a Strong Track Record

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Key Results

• True Integration Across Applications
• Standardisation of Services
• Descriptions Metadata
• Base of Integration
• Platform For Delivery
• Focus shifts from technology issues to business
  drivers

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Transforming Government

• Web interface captured significant percentage of
  government contact
• Contact via call centre reduced as a percentage
• However government contact increased overall
  call centre staff numbers unchanged
• Much greater satisfaction and used of government
  services

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Operational Advantages

• Derived Benefit From Adopting The Web Services
  Model
• Back Office Functions Moved To Under-utilised But
  Politically Necessary Locations
• .Net Technology Enables The Creation Of A
  Federated Services Delivery Operation For The
  Benefit Of All Participants

• .Net Technology Enables The Creation Of A
  Federated Services Delivery Operation For The
  Benefit Of All Participants

www.snb.ca/e/2000/2001e.asp
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Connecting Via .NET
.NET now allows us to connect legacy systems to
new applications and extend existing application
life
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Key Message

• No need to insist on a standard platform
• Web Services provides interoperability
• Focus on achieving business objectives
• Established solutions for transforming government
  service delivery

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