St. John of God Menni Services

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St. John of God Menni Services
Building our Future in Partnership
Kevin Whelan, Director
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• Introduction Menni secured the Q Mark on 22nd
  January 2001
• Description of Service
• Vision, Mission and Philosophy
• Quality and Partnership The Linkages
• Key Success Factors on the Journey
• Challenges and how they were met
• Menni Past, Present and Future.

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Introduction My Background

• Worked in Public Sector since 1980
• Worked in St. John of God Services since 1990
• Presently completing a Thesis in respect of MBA
  Studies
• Appointed Director of St. John of God Menni
  Services in September having previously worked as
  Administrator since 1997

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Menni is a service of the Hospitaller Order of
St. John of God and provides a network of
services to 476 adults and children with
intellectual disabilities in south west Dublin
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We presently provide the following range of
services in a variety of settings in south west
Dublin providing a holistic care programme to
those who avail of our services.

• Day services
• Residential services
• Respite services
• Supported Employment
• Vocational Education
• Enterprise Opportunities

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Vision

• Committed to the provision of a service of
  excellence to people with intellectual
  disabilities.

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Mission

• To provide a network of day and residential
  services to people with intellectual
  disabilities in south west Dublin. The service
  aims to identify the needs of each individual and
  respond by means of appropriate education,
  training, employment, community residential
  living, respite care and personal supports.

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Philosophy

• Inspired by the inherent dignity and value of
  each person and the example set by St. John of
  God, Menni Services strives to give every
  individual the power to exercise their rights as
  human beings and to be treated as equals.

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Quality PartnershipThe Linkages

• The single most important thing to remember
  about any enterprise is that results exist only
  on the outside. The result of a business is a
  satisfied customer. Peter Drucker
• Service of Excellence is espoused in our vision
• THE CHALLENGE- HOW IT IS MEASURED

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The Organisational Web
Enterprises, Day Services, Residential, School
E.R.H.A
Department Heads Mgmt Team
Person receiving service
Front Line Staff
Dept. of Education
Support Services Staff
Provincial Administration
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Parents / Guardians, Family, Friends

• Involvement in Person Centred Planning Process
• Family Surveys
• Establishment of Family and Friends Association
• Family Support Groups

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Staff dealing first hand with clients and support
services staff

• Involvement in Person Centred Planning
• Recruitment and Retention
• Staff Satisfaction Surveys
• Communication and Participation Audits

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Staff dealing first hand with clients and support
services staff

• Involvement in goal setting on 4 levels
• Client
• Personal (Performance, Development and Review)
• Department
• Service
• Involvement in Study / Task Groups
• Quarterly Department Review
• Annual Report

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Enterprises, Day, Residential, School
Department Heads

• Communication to potential customers of services
  on offer Service Brochure
• Admission, Discharge and Transfer Policy
• Goal setting for departments
• Regular Department Meetings

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Enterprises, Day, Residential, School
Department Heads

• Meetings with Management Team
• Quarterly Service Review
• Annual Report
• Involvement in Study / Task Groups

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Management Team

• Service Plan 3 year plan
• Development Priorities
• Advocacy
• Involvement in Study / Task Groups
• Exposure to best practice models

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Management Team

• Involvement in listening fora with all strands
  of care
• Monthly Infoshare
• Quarterly Service Review with the Provincial
• Actioning Philosophy / Ethos (Enriching Lives
  Policy Document).

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Provincial Administration

• Constitutions /Canonical Law
• Chapter Resolutions
• Provincial Infoshare
• Annual Reports
• Quarterly Service Reviews
• Study Groups

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Provincial Administration

• Best Practice
• Involvement in National and International Fora
• Advocacy
• Service Development
• Policy Making

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Statutory Bodies

• Communication with other Service Providers
• Co-Ordinated Planning
• Involvement in Consultative and Development
  Committees
• Policy Making
• Advocacy
• Training Development

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Quality and Partnership The Linkages

• How do we increase client involvement?
• How do we increase partnership?
• How do we empower staff?
• How do management drive and lead commitment?

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Person Centred Plans / Person Futures Planning
Performance, Development and ReviewAnnual
PlanService PlanProvincial Chapter Resolutions
Linkages
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PRIMARY CUSTOMERPerson Centred Plans / Person
Futures Planning

• Identifying goals for each individual
• Identifying supports needed to achieve the goal
• Ensure partnership with clients families in
  determining goals
• Use S.M.A.R.T.
• Review Client Satisfaction Surveys

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Person Centred Plans / Person Futures Planning
Performance, Development and ReviewAnnual
PlanService PlanProvincial Chapter Resolutions
Linkages
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Performance, Development and Review

• Identifying key objectives based on a PCP/PFP and
  Annual Plan
• Agreement of goals required to deliver objectives
• Identifying training needs to meet objectives
• Review date set

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Person Centred Plans / Person Futures Planning
Performance, Development and ReviewAnnual
PlanService PlanProvincial Chapter Resolutions
Linkages
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Annual Plan

• Based on goals and objectives for each area
• Goals can arise from PCPs, PDRs or the Service
  Plan
• Based on SMART Criteria
• Reviewed quarterly by Director and Management
  Team

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Person Centred Plans / Person Futures Planning
Performance, Development and ReviewAnnual
PlanService PlanProvincial Chapter Resolutions
Linkages
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Service Plan

• Currently 4 year document
• Living document
• Based on Enriching Lives
• Emphasises Vision

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Person Centred Plans / Person Futures Planning
Performance, Development and ReviewAnnual
PlanService PlanProvincial Chapter Resolutions
Linkages
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Provincial Chapter Resolutions

• 3 year basis
• Orderwide
• Shapes the Future
• Affirms the past
• Visioning and Goal Setting at Corporate level

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Key Success Factors on the Journey

• Clear mission and shared vision
• Commitment to working in Partnership
• Dedicated Staff
• Enhanced communication

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Challenges and how they were met

• Quality Systems perceived as bureaucratic and
  paper orientated.
• Consultation with staff
• Training provided
• All staff involved in the design of our standards
• Benefits to people in our service demonstrated

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Challenges and how they were met

• Staff Turnover
• Exit Interviews carried out to establish reasons
  for leaving
• Results action planned and retention strategies
  developed
• Present figures show a reduction of 50 from the
  end of February 1999

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Challenges and how they were met

• Waiting List
• Development of creative solutions to problems
  e.g. respite, home support, summer camp etc.

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Menni Past, Present and Future

• To ensure that people in the services are
  involved in the advocating for services through
  the PCP / PFP process
• To ensure that those people without a service
  are advocated on behalf of
• Identify peoples changing needs e.g the elderly
• Greater involvement - NOW

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Menni Future

• Build on Involvement
• Maintain client lead focus
• Strive for Excellence
• Seek Best Practice
• Consult, Review and INVOLVE

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Menni Past, Present and Future

• Over the doorway of St. John of Gods first
  shelter were the words Let the heart command.
  Johns great desire in life was to provide a
  service that responded to the needs of those who
  came to him for help. Even today, 500 years
  later this core value is the foundation stone of
  St. John of God Menni Services, which assures
  people using our services that their needs are
  central to the planning and delivery of these
  services.

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St. John of God Menni Services
Building our Future in Partnership
Thank You