FairPoint Wholesale User Forum Agenda

1
FairPoint Wholesale User ForumAgenda Opening
Remarks

• John Berard,
• Director, Wholesale Customer Relations

Portland, Maine
February 27, 2008
2
Agenda Opening Remarks

• Webex/Conf Bridge Etiquette
• Mute Phones when not speaking 6 (6 again to
  un-mute)
• Never put your phone on hold to take another call
  (avoids music on hold)
• State your name and company when speaking
• Ask Questions at the end of the slide not in the
  middle.
• Two options (raise hand on Webex or un-mute and
  ask your question)

3
Agenda - Morning
4
Agenda Afternoon
Please join us for a networking reception
following the forum.
5
FairPoint Wholesale User ForumClose and Cut-Over
Update

• Jeff Allen,
• AVP Wholesale Services

Portland, Maine
6
Close and Cut-Over Update Transaction Timelines
Planned Cut Date End of July 2008
Tentative Close Date March 31, 2008
7
FairPoint Wholesale User ForumPreparing for
Close - Checklist of items to ensure your company
is ready

• Rich Murtha,
• Director, Customer Service Wholesale

8
Preparing for Close Wholesale Customers Access
to Collocation Sites

• Card Keys and ID Cards
• Have you submitted all the required forms for
  access to your collocation sites?
• Forms are still available on our web site.
• Updated electronic forms will also be available
  shortly.
• ID cards are being printed at this time and will
  be delivered a week prior to the March 31st Close
  Date.
• The first ID cards will not expire until December
  of 2009.
• These same forms will be used for employee adds
  throughout the year.

February 27, 2008
FairPoint Wholesale User Forum - Proprietary and
Confidential
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9
Preparing for Close Letters of Authorization

• Letters of Authorization are required for
  Wholesale Customers to permit access to
  parent/partner/other Wholesale Customers to their
  collocation sites.
• Letters of Authorization should be submitted on
  each companys letterhead.
• For cross access (i.e., access between Wholesale
  Customers where both or all are granting access
  to each other) a LOA is required from each
  Wholesale Customer naming the other(s).

10
Preparing for Close Letter of Authorization
sample

• Please accept this letter as a grant of authority
  to FairPoint Communications, Inc. to allow
  employees of (Wholesale Customer company name)
  affiliates (Name(s) of all affiliates) to access
  collocation arrangements provided by FairPoint
  Communications, Inc. to (Wholesale Customer
  company name) and to perform therein activities
  on behalf of (affiliate company name(s)).
  FairPoint Communications, Inc. is further
  authorized to provide such (affiliate company
  name(s)) employees with keys and access cards, if
  necessary, upon application and in accordance
  with FairPoints standard practices.
• (Wholesale Customer company name) assumes all
  liability for the conduct of such (affiliate
  company name(s)) employees granted access to
  (Wholesale Customer company name) collocation
  arrangements and hereby agrees to indemnify, hold
  harmless and defend FairPoint Communications,
  Inc., its employees, contractors and agents
  against any demands, claims, causes of action,
  fines, penalties, damages, losses, liabilities,
  judgments and expenses incurred in connection
  with or arising from FairPoint Communications
  Inc.s grant of access to (Wholesale Customer
  company name) collocation arrangements by (Names
  of affiliates) employees.
• If you have any questions regarding this letter
  of authorization, please contact the undersigned.
• Sincerely,
• ________________________________
• (Signature of officer level representative of
  Wholesale Customer)

11
Preparing for Close Additional items

• Escalation Lists Updated lists will be posted
  on the FairPoint web site as additional names are
  added to the organization.
• Systems - Continue to use all the same systems
  and tools that you are currently utilizing.
• New ICSC Code has been requested from Telcordia
  will go into effect at cutover.
• Billing and Collections all current processes
  will be followed until cutover.

12
FairPoint Wholesale Preparing for Close

• Questions

February 27, 2008
FairPoint Wholesale User Forum - Proprietary and
Confidential
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13
FairPoint Wholesale User ForumBilling and
Collections Update

• Pat Block,
• Director, Wholesale Billing
• Tim Ricket
• Treasury Manager

Portland, Maine
February 27, 2008
14
FairPoint Data Mediation Process

• Usage
• Managed by Kenan Data Mediation (KDM) -
  Comverses event collection and mediation
  application.
• Media Types
• SFTP (No Script Required )
• Proposed File Naming Standard
• File_Name.MMDDYY.HHMM (MMMonth, DDDay, YYYear,
  HHHours, MMMinute)
• Customer Connectivity
• A Connectivity Questionnaire will be provided to
  capture information needed for the Daily Usage
  Output Company Information, Contact Information,
  File Transmission Information, Account Manager
  Information.

15
Daily Usage File (DUF) Overview

• DUF Frequency
• Call detail records are processed daily.
• Reseller DUF
• As a Reseller you will receive call detail
  records for (non access) usage calls.
• UNE DUF
• As a UNE provider you will receive both call
  detail and access call records

16
DUF Common Record Types (ODUF)
Expected EMI Detail Records (unrated local and
toll messages)
17
DUF Common Record Types (ADUF)
Expected EMI Detail Records (switched access
messages)
18
Daily Usage File Testing Process

• CLEC contacts FairPoint (FRP) Account Executive
  (AE) and request information on DUF testing.
• FRP AE schedules a conference call with CLEC and
  FRP Mediation Team.
• CLEC provides media type and connectivity
  information.
• FRP Mediation Team provides the scheduled test
  date to the CLEC.
• FRP Mediation Team and CLEC perform connectivity
  test.
• FRP Mediation Team delivers test file to CLEC.
• CLEC will process the test file.
• CLEC will provide any test issues to FRP AE.
• FRP AE communicates test issues to FRP Mediation
  Team.
• Once FRP Mediation Team resolve test issues, CLEC
  sends Live Production Request to FRP AE.
• FRP AE will provide written notification to FRP
  Mediation Team.
• FRP Mediation Team will notify FRP AE when the
  first file is available.

19
Bill Processing Function

• FRP will address its Billing Support System (BSS)
  Function by leveraging a suite of existing tools
  and vendors proven in the Market Place.
• Key Billing functions will be addressed by the
  following applications/vendors
• CDG
• Kenan BP
• Kansys
• Bills will be designed in the CABS BOS format.
• Industry standard bill delivery methods

20
FairPoint Wholesale Billing

• After Close
• After close you will continue to receive billing
  in the same format it is received today from the
  same connections you currently use with Verizon.
• After Cut-Over
• FairPoint will be converting the Billing process
  from today's CABS interface to CDG.
• Delivery methods are CD, Paper and FTP
• Current Bill Date will be maintained.
• CDG will be holding 18 months of history prior to
  data being archived
• Billing disputes and collections will be
  processed together within the ordering center to
  have a complete order process.
• Delivery options are CD/Email, FTP and Cartridge.
  Current delivery schedule will be maintained

February 27, 2008
FairPoint Wholesale User Forum - Proprietary and
Confidential
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21
FairPoint Wholesale Payments and Collections (at
Close)

• Payment
• Your payments will be processed by Verizon until
  cutover currently scheduled for the end of July.
• If the wholesale customer pays via lockbox, they
  will continue to remit the payment in the same
  manner they do today.
• If the Wholesale customer processes payments via
  wire you will continue to remit in the same
  manner you do today.
• You will also continue to receive your DUF Files
  etc in the same manner as you do today until
  Cut-Over.

February 27, 2008
FairPoint Wholesale User Forum - Proprietary and
Confidential
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22
FairPoint Wholesale Billing and Collections

• Questions

February 27, 2008
FairPoint Wholesale User Forum - Proprietary and
Confidential
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23
FairPoint Wholesale User Forum
On Break
February 27, 2008
FairPoint Wholesale User Forum - Proprietary and
Confidential
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24
FairPoint Wholesale User ForumPreparing for
Cutover

• John Berard,
• Director Wholesale Customer Relations
• Rich Murtha,
• Director, Customer Service Wholesale

Portland, Maine
25
Preparing for Cutover Checklist

• Training Schedule
• FairPoint Website Training
• WISOR GUI Training
• OSS Test Plan Schedule
• GUI Certification
• E-Bonding Certification
• Documentation Checklist (Pre Order, Order,
  Trouble Admin)
• Update Cutover Transition Period Planning
• BAN Consolidation

February 27, 2008
FairPoint Wholesale User Forum - Proprietary and
Confidential
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Preparing for Cutover Training Schedule

• WISOR GUI - Pre-Order and Order Transactions
• This course will train the customer on the
  various features in FairPoints Wisor application
  for performing functions such as Address
  Validation, Loop Qual, CSR Look-up, LSR
  Placement, ASR Placement, Creating Templates,
  placement of SUPs, etc. (Approx Length - 4
  hours)
• Dates April 16, 22, 23, 24 (Morning)
• FairPoint/Wisor GUI Maintenance Transactions
• This course will train the customer on the use of
  FairPoints on line system for performing MLT
  Testing and the opening and tracking of Trouble
  Tickets on line. (Approx Length - 2 hours)
• Dates April 16, 22, 23, 24 (Afternoon)

February 27, 2008
FairPoint Wholesale User Forum - Proprietary and
Confidential
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27
Preparing for Cutover Training Schedule

• Navigating FairPoints Wholesale Website
• This course will introduce the Wholesale customer
  to the various Self Help Tools, Product Guides,
  CLEC Handbooks, Business Rules, Technical
  Documents, Contact Lists, Application Links, etc.
  (Approx length - 2 hours)
• Dates May 6, 8, 13, and 15

February 27, 2008
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Preparing for Cutover OSS Test Plan Schedule

• GUI Certification
• April 28, 2007 through May 30, 2008
• E-Bonding Certification
• April 28, 2007 through May 30, 2008

February 27, 2008
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CLEC Certification - Scope

• Functional coverage for Pre-ordering, Ordering
  (LSRs and ASRs), and Trouble Administration
• Common business processes and transaction
  scenarios
• Targeted for LSOG 9.9 and ASOG 36
• Currently eBonded to VZ?
• New API-based interfaces with FairPoint for
  E-bonded partners
• Requests and responses in EDI, MechSpec, or tML
  format
• Currently utilizing the VZ Web GUI interfaces?
• Execute via Wisor VFO GUI (optional)

30
CLEC Certification Scenario Summary (1 of 3
Pre-order)
31
CLEC Certification Scenario Summary (2 of 3
Pre-order)
32
CLEC Certification Scenario Summary (3 of 3
Pre-order)
33
CLEC Certification Scenario Summary - Orders(1
of 3 - LSR)
34
CLEC Certification Scenario Summary - Orders (2
of 3 - LSR)
35
CLEC Certification Scenario Summary - Orders (3
of 3 - LSR)
36
CLEC Certification Scenario Summary - Orders (1
of 2 - ASR)
37
CLEC Certification Scenario Summary - Orders (2
of 2 - ASR)
38
CLEC Certification Scenario Summary (1 of 3 TA)
39
CLEC Certification Scenario Summary (2 of 3 TA)
40
CLEC Certification Scenario Summary (3 of 3 TA)
41
Preparing for Cutover Documentation Checklist
eBonding Documentation
Web GUI Documentation
February 27, 2008
FairPoint Wholesale User Forum - Proprietary and
Confidential
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Preparing for Cutover Cutover Transition Period

• Process has been developed for Critical Mission
  Plan identifying all systems and work flow tasks.
  
• Mission Critical Functions
• The processing of an LSR/ ASR. The issuance of
  service orders is required to fulfill service
  requests via LSR/ ASR submission
• The processing of Billing Disputes Collections.
  The issuance of Billing disputes received through
  emailed files. Collections activities for
  Wholesale Customers.
• The processing of Collocation Requests. The
  issuance of collocation requests received through
  emailed files.
• The completion of off-line work. All orders
  processed have certain pre and post order work
  that needs to be completed to ensure timely order
  provisioning, completion and billing to meet
  metric requirements.
• Customer Calls. Center receives calls from
  customers with ordering and billing questions

43
Preparing for Cutover Cutover Transition Period

• Testing is currently in process for conversion of
  all data from Verizon to FairPoint.
• FairPoint will be re-keying all in flight orders
  from Verizons ordering systems into FairPoints.
• During the Transition Period we request that you
  refrain from submitting orders.
• Any orders that are submitted during the
  Transition Period will be Queued and released
  upon completion of the Transition in the order in
  which they were received.

44
Simplify Billing through BAN Consolidation at
Cutover

• BAN Consolidation efforts We need your help!!!!
• What are we trying to consolidate?
• Multiple BANS with
• Same ACNA
• Same product type
• Same cycle
• Same address
• Why?
• Simplify Wholesale Customer Accounting
• Reduce the number of bills carriers have to
  review
• Establish proactive approach to manage billing
  information
• Are you required to participate?
• No, FairPoint will allow you to maintain your
  current structure if you so desire. FairPoint
  does request you review current BANs to ensure
  there will be no impact to your accounting
  structure.

February 27, 2008
FairPoint Wholesale User Forum - Proprietary and
Confidential
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45
Simplify Billing through BAN Consolidation
(contd)

• How do I ensure my BANs are not consolidated?
• Send an email to Wholesalebilling_at_Fairpoint.com
  confirming you do not want any consolidation of
  BANs per the parameters discussed on the
  previous slide. Please include Company name, ACNA
  and a list of BANS you wish to maintain. A
  Wholesale Manager will confirm that they have
  received the request and that you have been
  removed from BAN Consolidation efforts.
• How long do I have to respond?
• FairPoint requests that you provide a response no
  later than March 27, 2008 to the email address
  above.
• What if I dont respond?
• If you do not respond by the requested date above
  FairPoint will proactively move forward with BAN
  Consolidation for cutover.

February 27, 2008
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Confidential
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46
Preparing for Cutover - Questions
February 27, 2008
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Confidential
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47
FairPoint Wholesale User Forum
On Break
February 27, 2008
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Confidential
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48
FairPoint Wholesale User Forum

• Review Question and Answer Log

49
FairPoint Wholesale User ForumClosing

• Next User Forum March 26th 2008 Webex Only