Qwest eBilling - PowerPoint PPT Presentation

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Qwest eBilling

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Title: Qwest eBilling


1
Qwest eBilling November 2003
  • Contents
  • eBilling Overview
  • Features
  • Guided Tour

Effective November 4, 2003
2
eBilling via Qwest Control Qwest eBilling
provides an online bill management tool for Qwest
National Business Markets and Wholesale
customers. The Qwest Control (hereafter referred
to as Q Control) web-site provides a single
location for assembling, viewing, and summarizing
both local and long distance invoices in eBill
format. The customer registers to Q Control and
establishes an enterprise which is the management
tool for grouping billing information for one or
more of their Qwest accounts. The enterprise
group will provide the customer with a
centralized view of their account hierarchy as
well as access to eBill presentment and eBill
Summary Reporting. Qwest now offers our
customers with the fastest method of invoice
delivery in a safe and secure environment for all
telecommunication services!
3
  • eBill Features
  • The following capabilities are available to you
    with eBilling
  • View invoice reports and billing information as
    it would appear in your paper bill online
  • eBills will be available for the most recent six
    months for your Local Services accounts.
  • Perform a search for specific data within your
    eBill using your Internet browser
  • Cut and paste reports or specific data (that you
    need for further internal reporting or analysis)
    into your desktop applications
  • Print any section of your eBill
  • Summarize billing information across all accounts
    and services

4
Terms you should know... Q Control Q Control is
a proprietary Web-based application that provides
customers complete management control over a
broad range of Qwest services. Q Control provides
its users a comprehensive set of communications
management tools including eBilling, Local
Services, and System Administration. Q Control
allows users to self-register and obtain access
to their billing information online.
Enterprise An enterprise is the customers tool
for centralizing and managing billing information
in Q Control. An enterprise will be established
when a customer registers to Q Control. An
enterprise ID is a seven character number
required for login to the customers enterprise.
The customer can add users and change user roles
to the enterprise. Customers may establish more
than one enterprise, however, they cannot group
accounts across enterprises. Application
Refresh The application refresh button updates
your account status after you have added an
account, changed an invoice option, etc. Just
select the button and your account will update
without having to logout/login to Q Control.
5
  • Login to Q Control
  • The screen depicted to the right is the Q
    Control home screen.
  • (type http//control.qwest.com in your browser)
  • The screen has three sections
  • - An area used to login
  • - An area providing a brief description and
    welcome to Q Control
  • A News Reviews area
  • Login using an account (enterprise ID), user
    ID, and password.
  • Upon successful login a secure (SSL) connects
    to Qwest, protecting any data sent back and
    forth.
  • For new users, press the Need to Register? link
    to establish an enterprise in Q Control...

6
  • Self-register to Q Control
  • Wizard steps...
  • Step 1 Enter Personal Information
  • Basic personal information is required to
    establish a UserID for your enterprise.
  • Step 2 Enter Authentication Information
  • Q Control requires you to identify information
    from a paper bill dated within the last three
    months.
  • Register a wholesale local account by entering
    Account Number, Bill Date, and Total Amount Due.

7
  • Self-register to Q Control Wizard steps
    (continued)...
  • Step 4 Confirmation
  • As a final step verify all registration
    information prior to submitting your request.
  • Step 3 Additional Accounts
  • Q Control allows you to enter more than one
    account to your enterprise during the
    registration process.
  • Q Control validates your account information and
    you are ready for the confirmation process.

8
  • Self-register to Q Control - Final steps
  • Registration complete!
  • Once you submit your request and all account
    information is confirmed Q Control provides a new
    user id and initial password.
  • Save the password and use when you login to Q
    Control for the first time.
  • Email notification with Login instructions
  • An email is sent immediately after the
    registration process is complete.
  • The email includes the Enterprise account number
    and login id. (see example below)
  • Existing system administrators in the enterprise
    receive a separate email identifying the new user
    in the enterprise.

9
Self-registration - Additional Features in Q
Control Bulk Upload The bulk upload feature is
available in step 2 of the login wizard to assist
customers with a large number of accounts. The
user may download account information from a
separate file in CSV format. An example of the
file format is available for viewing from the web
page. In addition, Q Control reps with MA roles
may assist the customer with the bulk upload
process - the customer need only supply a list of
account numbers. Registering a Mechanized
Summary Bill (MSB) Customers may only register
with the summary account number of an MSB.
Attempts to register with a sub-account in an MSB
will be rejected and the user will be provided
the summary account number. Once the MSB account
is added to an enterprise all sub-accounts ebills
will be available for viewing from the List of
Accounts report (or Subscriber Accounts) in the
summary account eBill.
10
  • Enterprise Refresher Rules
  • Q Control includes a set of business rules to
    assist the customer in maintaining accounts in an
    enterprise. Account changes that occur outside of
    Q Control will automatically update the
    enterprise. Examples as follows
  • MSB
  • If a BTN account in an enterprise becomes a
    sub-account of an MSB not in an enterprise then
    the BTN account is removed from the enterprise.
  • Entity Final Bill
  • Entity final bill is added to enterprise with
    main account.
  • Disconnected Account
  • Q Control removes the account from the
    enterprise. Ebilling maintains the account for
    six months.
  • NPA Split / Area Code Conversion
  • Modified BTN will be added to the enterprise
    with original BTN.
  • TF Order and Change of Responsibility Order
  • Account changes that will not update the
    enterprise.

11
Welcome to Q Control After login you will see
a welcome message that identifies you. Across
the top of the screen is a menu bar to navigate
throughout Q Control. To go to the online bill
presentment area press the eBilling
button. Press the eBilling option to proceed
with the tour...
12
  • Welcome to eBilling
  • Click on the eBilling button to see the About
    eBilling screen.
  • Under the eBilling button, you have six
    eBilling menu choices
  • - About - This screen tells you about the
    eBilling features in Q Control.
  • View eBill takes you to your online bills
    (eBills)
  • Pay Bills - This feature is not available to
    Wholesale customers at this time.
  • -Choose Options allows you to configure your
    account and billing options.
  • -Ebill Summary Report allows you to summarize
    charges across multiple bills.

-QTA Reports Provides enhanced reporting across
your Qwest telecommunications services just for
customers on the Qwest Total Advantage
product. -Ebill Companion Download and
convert billing data into a series of management
reports. Currently available only for Long
Distance accounts. Press the View Invoices
option to proceed with the tour...
13
Enterprise Account List Click the View eBills
button to see the Enterprise Account List
screen. This screen provides a list of
available eBills in your enterprise you can
choose to view. The account listing includes
the Account number, name and type, amount due
last invoice, amount due (current), and view
eBill icon. Press the icon in the View eBills
column of the invoice you wish to view...
You may produce your Enterprise Account List in a
printable PDF file format.
14
  • The eBill Local Services Account
  • Click the View eBills button for a Local
    Services account, you will see the eBill.
  • Three samples of eBill screens are shown.
  • The screen is divided into two parts
  • - Menu of Reports
  • Report Data
  • The left side of the screen provides a menu of
    available reports or sections of the eBill.
  • The right side displays the data for the report
    or section you have selected.
  • The top right provides links to prior months
    eBills.
  • The eBill provides access to all of the same
    reports and data as the paper bill.
  • Please note Accounts in error held status will
    not produce an eBill.

15
  • Mechanized Summary Bill (MSB)
  • Summary eBills provide a link to each sub-account
    eBill in the summary group.
  • From the Detail of Subscriber Accounts report
    (Central region example) click on a BTN to access
    the sub-account eBill.
  • Sub-accounts in an MSB are not identified in the
    customers enterprise account list. However, all
    sub-account charges are included with the summary
    bill in the enterprise.
  • Press the Choose Options button to proceed with
    the tour...

16
  • Choose Options
  • The Choose Options main screen is divided into
    three sections
  • Set or Change Invoice Delivery Method
  • Select Bill Reports
  • Request Paper Bill
  • The Set or Change Invoice Delivery Method,
    Select Bill Reports and Request Paper Bill
    options are not available for Wholesale accounts.

17
eBill Summary Reporting Q Control eBilling
allows you to prepare a high-level summary of
services and charges across one or more accounts
participating in your enterprise. The eBill
Summary provides an online tool for organizing
all your telecommunications services in one- and
six-month report formats. Summary report files
will be produced in a background process and will
be posted to the users eBill Summary web page no
later than the following business day. An e-mail
will be sent notifying the user when the report
is available. Reports will be posted for six
months and may be printed (html or pdf format),
deleted or modified. Please note, the Summary
report is for the customers internal use and
should not be used to remit payment for Qwest
services. Choose the eBill Summary button
to review this feature online in the following
slides...
18
  • Prepare an eBill Summary
  • A simple three step process will initiate your
    request for a summary report.
  • Step 1 Enter Report Name
  • User-defined name for report file.
  • Step 2 Select Report Type
  • Select from six-month and one-month options.
  • One-month options available for each of most
    recent six months.
  • Step 3 Select Participating Accounts
  • Select one or more accounts in your enterprise.
  • MSB accounts include all sub-accounts in the
    report.

Click on the red check mark to select all
accounts in your enterprise.
19
  • List of eBill Summary Reports
  • Q Control notifies the user via email when the
    report is available.
  • After process the request Q Control will post
    each report to the customer eBill Summary web
    page. See example screen to the left.
  • From the Tools icons, you may view each
    completed report in html or pdf format. Reports
    will remain on the web page for six months or may
    be deleted or modified.

20
  • Ebill Summary - Report Output
  • See sample of the one-month report in pdf format
    to the right. The report includes a summary of
    charges for each Qwest affiliate (e.g., local
    services (QC), Qwest wireless, and other carrier
    charges) and service category.
  • The six-month report expands the display to
    include charges by month for the most recent six
    months of eBills.

21
  • Manage Users and Enterprise Accounts
  • Q Control has a comprehensive suite of
    administration tools for managing users and
    enterprises.
  • User Roles in Q Control
  • All users who self-register in Q Control to a new
    or existing enterprise will be provided system
    administrator (SA) roles for the enterprise.
  • SAs can add a new user or deactivate a user to
    the enterprise.
  • If a new account is added to an enterprise the
    SA will have access to that account.
  • SAs can assign an account in the enterprise to
    a user.
  • SAs can remove accounts from an enterprise.
  • SAs can assign roles to a user. Example
    eBilling-View eBills
  • Q Control allows an SA to restrict new users
    from self-registering to an existing enterprise.
  • Ebill adminstrator (EA) roles are similar to SA
    roles as described above. EAs will not have
    access to other features in Q Control (e.g.,
    Trouble Management, Internet, Data).
  • The customer history report provides an SA tool
    to track all the account movement events for a
    specific enterprise.
  • From the Q Control Home page choose the System
    Administration button to review this feature
    online in the following slide...

22
  • System Administration
  • From the Q Control Home screen click on the
    System Administration button and you will see the
    Manage Users screen.
  • This screen allows an SA to perform functions
    using the various tools icons as follows
  • View user details
  • Modify user information
  • Reset password
  • Deactivate user
  • Assign component
  • View user accounts
  • Additional screens (not shown) allow SAs to
    create new users, manage user roles, change
    enterprise ID, and prepare history and audit
    reports.
  • The online SA User Guide provides a comprehensive
    description of how to manage users and
    enterprises.

This concludes the sneak peak of eBilling
features at Q Control.
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