Project Overview

1
Project Overview

• Technical Support Training Labs
• Convergys Corporation
• Scott Gormont

2
Project Goal

• Create a suitable environment for training up to
  25 technical support representatives at one time.

3
Environment Needs

• 11 student to PC ratio
• Access to Windows 9x and Windows NT based
  operating systems
• Internet Access
• Print services
• Isolation from corporate network
• Quick and easy system recovery

4
Current Environment

• 21 student to PC ratio
• Single operating system (locked down Win NT)
• Internet access through corporate network
• No print services
• 2 Wall jacks wired with DSL service
• Network services can re-image PCs

5
Current Layout
6
Proposed Layout
7
Required Hardware Additions

• 10 Workstation PCs
• 2 Servers
• 2 Hubs
• 2 DSL modems
• 1 Printer

8
Hardware Costs
5,490.00

• 10 PCs
• Dell Dimension 2350
• Intel Celeron 2.0 GHz
• 128 MB RAM
• 30 GB Hard Drive
• 17 Monitor, Mouse, Keyboard
• 549.00 each

9
Hardware Costs
1,458.00

• 2 Servers
• Dell Dimension 4550
• Intel Pentium 4 at 2.0 GHz
• 256 MB RAM
• 30 GB Hard Drive
• Mouse, Keyboard
• 729.00 each

10
Hardware Costs
312.42

• 2 Hubs
• 3Com OfficeConnect Dual Speed Hub
• 16-port 10/100BASE-TX Fast Ethernet
• 156.21 each

11
Hardware Costs
198.00

• 2 DSL Modems
• Efficient Networks SpeedStream 5360 ADSL Modem
• G.DMT, G.Lite and T1.413 compatible
• 99.00 each

12
Hardware Costs
599.00

• Printer
• HP LaserJet 1200n
• Network ready
• 15 ppm, 1200 x 1200 dpi
• 599.00 each

13
TOTAL COSTS

• Hardware

7,157.42
14
Required Software Additions

• 25 Windows Me licenses
• 25 Windows 2000 Pro licenses
• 25 Windows XP Pro licenses
• Windows 2000 Server Software licenses

15
Software Costs
4499.25

• 25 Windows Me licenses
• 179.97 each

16
Software Costs
6674.75

• 25 Windows 2000 licenses
• 266.99 each

17
Software Costs
7475.00

• 25 Windows XP Pro licenses
• 299.00 each

18
Software Costs
1629.99

• Windows 2000 Server w/client licensing (25)
• 1629.99 each

19
TOTAL COSTS

• Hardware

7,157.42
Software
20,278.99
20
Labor Costs
3360.00

• Planning/Procurement
• 16 hours _at_ 90.00/hour
• Installation, Setup, and Testing
• 16 hours _at_ 120.00/hour
• Maintenance Agreement (1 year)
• Minimum 8 hours billed monthly _at_ 100.00/hour -
  additional hours billed _at_ 80.00/hour

21
TOTAL COSTS

• Hardware

7,157.42
Software
20,278.99
Labor
3,360.00
Grand Total
30,796.41
22
Benefits

• Reduced Training Time
• Reduced Turnover Attributed to Poor Job
  Preparation
• Increased Customer Satisfaction
• Decreased Call Volume
• Customer issues need fewer calls to obtain
  resolution
• Increased Corporate Network Security

23
Timeline

• Planning/Procurement
• 90 Days
• Installation
• 14 Days
• Testing
• 7 Days
• Total Time to Implement - 111 days