Measuring Performance: Midyear 2005

1
Measuring Performance Midyear 2005

• NASCIO Membership Meeting
• May 3, 2005
• Washington, DC
• Doug Robinson
• Executive Director

2
Measuring Performance 2005

• Progress assessments have been based largely on
  past experience - fairly intuitive in nature
• Refine the measurement process with more
  discipline focused on strategic outcomes
• Use of membership and partner surveys (annual and
  point of service)
• Increased assessments of membership participation
  (physical and financial)
• Evaluation of the impact of NASCIO services and
  advocacy

Source Membership Meeting, NASCIO Annual
Conference 2004, New Orleans
3
Performance Vital Signs

• PMO efforts have aligned the
• associations strategic plan goals
• performance tracking
• vital signs to assess the associations vitality
  and progress toward its goals
• See handout and more details at
  https//www.nascio.org/aboutNascio/programManageme
  nt/

4
Strategic Plan

• Goal 1 NASCIO is the premier network and
  resource for state CIOs
• Q. NASCIO is an effective resource for state CIOs.

Input from 3/05 Performance Survey (36 state
responses)
5
Strategic Plan

• Q. Rate overall products and service per
  dimensions

Input from 3/05 Performance Survey (36 state
responses)
6
Strategic Plan

• Goal 2 CIOs are key members of statewide
  leadership teams
• CIOs ranked NASCIO services toward this end
• Networking/collaboration with peers (1.9/5)
• Issue research/publications (2.3/5)
• Advocacy/government affairs (2.6/5)
• Educational opportunities (3/5) (conf., calls,
  webinars)
• Website enhancements (4/5)

Input from 3/05 Performance Survey (36 state
responses)
7
CIO Reporting Arrangements
NH
WA
VT
ME
ND
MT
MN
OR
MA
WI
ID
NY
SD
RI
MI
WY
PA
NJ
CT
IA
NE
OH
NV
IL
DE
IN
UT
WV
CO
VA
CA
MD
KS
MO
KY
NC
TN
DC
OK
AZ
SC
AR
NM
AL
GA
MS
Source NASCIO staff research as of March 23, 2005
LA
TX
FL
HI
AK
KEY
PR
CIO Reports to Cabinet Head or Other (24)
CIO Reports to Chief Executive (25)
CIO Reports to a Board (3)
Net Change -3 to Cabinet
8
Strategic Plan

• Goal 3 NASCIO is an effective advocate for IT
  policies at all levels of government.
• Q. NASCIO provides a unified voice for IT issues

Input from 3/05 Performance Survey (36 state
responses)
9
Strategic Plan

• Q. I am given the opportunity to contribute to
  NASCIOs government affairs policies.

Input from 3/05 Performance Survey (36 state
responses)
10
Corrective Action Plans

• Highlights to address areas of concern include
• Develop active process for member orientation and
  CIO mentoring track performance through
  participation
• CRM process improvement
• Marketing communications plan
• Workplan traceability to performance on strategic
  plan (time spent vs. goals met)
• Committee addressing state project mgmt?