Agenda

1
Agenda

• Introduction to Six Sigma
• Process ImprovementCollaborative Effort
• UGA Process Improvement Team
• UGA AIM Team Panel QA

2
Some World is Flat QuotesThomas Friedman
Michael Hammer

• There are two ways to flatten the worlduse your
  imagination to bring everyone up or to bring
  everyone down, to the same level
• There is one thingthat can never be
  commoditized-and that is imagination
• One thing tells me that an organization is in
  trouble is when they tell me how good they were
  in the past

3
Change in Your Pocket

• The hallmark of a truly successful organization
  is its willingness to abandon what made it
  successful and to start fresh
• Change for Children and Six Sigma
• Empowering innovation

4
Quotes
Process Improvement This is just like déjà vu all
over again. Yogi Berra
The People At Toyota, we get brilliant results
from average people managing a brilliant process,
others get average results from brilliant people
managing broken processes. - Toyota

• Lean Improves Efficiency
• Six Sigma Improves Effectiveness
• Victory has a thousand fathers, but defeat is an
  orphan. John F. Kennedy

5
Why is Six Sigma accuracy important?

• Because at 99 accuracy (4 Sigma)
• Two short or long landings at major airports
  each day
• 5,000 incorrect surgical procedures every week
• 20,000 lost articles of mail per hour
• No electricity for almost 7 hours each month
• At least 200,000 wrong drug prescriptions
  each year
• 50 dropped newborn babies each day

Source American Society for Quality
6
Lean Six Sigma Two Complementary Approaches

• Six Sigma
• Emphasizes need to recognize opportunities and
  eliminate defects
• Recognizes that variation hinders ability to
  reliably deliver high-quality services
• Requires data-driven decisions and incorporates
  a comprehensive set of standard tools for
  effective problem solving
• Provides a highly prescriptive cultural
  infrastructure effective in obtaining sustainable
  results

• Lean
• Focuses on maximizing process velocity
• Provides tools for analyzing process flow and
  delay times at each activity in process
• Removes non-value added steps in process
• Provides a means for quantifying and eliminating
  the cost of complexity

7
Teamwork
Customers
Processes
Process Flow Variation Defects
Speed Quality
Data and Facts
1. Customers are important2. Speed, Agility,
Quality and low cost are linked3. Eliminate
variation and defects, focus on process flow to
deliver quality, speed and low cost4. Data is
critical to making sound technical decisions5.
People have to work together to make improvements
that customers will notice
8
D-M-A-I-C - Toolbox
9
Collaborative Efforts OIIT and EITS

• Monthly Meetings
• Process Improvements
• Planning Status
• Project Management

10
UGA Process Improvement Team

• AIM Asset Inventory Management Team
• Chartered March 2006
• Issue Lost Inventory

11
AIM Asset Inventory Management Team
What are the issues?

• Lost Assets
• Approximately 250 asset inventory pieces lost in
  2005 year for a cost of 286,460 ( 7 of
  inventory based on 3500 assets)
• The value for write-off in the last three years
  are as follows
• 2003 75,863
• 2004 198,312
• 2005 286,460
• Data are misleading

12
AIM Process Improvement Team Principles of Six
Sigma
13
Ideal Solution
14
Summary

• Current Process
• Ineffective
• Scope of full solution is large and spans
  departments
• Employees are not given enough information
• Training
• Current inventory information
• Requesting Approval and Funding to Implement
  Proposed Solution
• Start small with a foundation to expand
• Connectivity to other existing databases
• Future reports and functionality
• Immediate benefit
• Give employees and managers better tools

15
AIM Next Steps

• Implement Phase I and Phase II of recommendations
• Phase I Project Scope has been completed
• Phase II Initiation will be started toward the
  end of this month

16
UGA Process Improvement Next Steps

• Two Additional Process Improvement Team to Report
• Planned Outages
• Unplanned Outages
• Six Sigma Basics Website
• Host Additional Training