Project REO

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Project REO

• Reaching Out Providing Cost-Effective
  Professional Training and Collaboration
• Telenor RD
• Frank Elter, Dr.oecon
• Senior strategy advisor
• frank.elter_at_telenor.com phone [phone]
• Training and collaboration for change

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Key questions

• How can corporations operating at geographical
  dispersed sites improve communication and
  knowledge sharing with low cost multimedia
  support?
• How can traditional personal teaching for adults
  be supported by modern technology further improve
  the learning environment?

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Successful use of low cost multimedia requires
three players
Telenor Satellite Services
Content hosting and distribution
corporate internal, universities, consulting
companies
corporate internal, training centers, students,
NGO
Content providers and facilitators
Content consumers deployment
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Business performance is influenced by the
combinations of elements in both the firms
activities and resources
Activities
Resources
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Establish a generic multimedia platform
supporting multiple uses

• Improve the organizational resources
• Staff training
• Courses offered by internal experts, consultants
  and educational institutions
• New products and services
• Regular update of sales force on latest news
• Management information sharing
• CEO corner
• Improve organizational activities
• Interdisciplinary projects
• Shared workspace
• Best practice and quality
• Quality systems, document storage (checklists,
  routines etc).

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Telenor RD analysis and action-research
offerings

• Needs assessment
• Analytical toolbox
• Design new value-creating work-processes
  supported by ICT
• Best practice case studies
• Recommending software tools and integration
• Updated list of available software
• Evaluation criteria and processes
• Test that tools function appropriately on
  preferred network infrastructure
• Engineering skills
• Facilitate implementation
• Organizational change processes

Telenor RD undertakes action-research to assist
leading edge companies to stay in front
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Vision

• Decrease cost by using standard software tools
  and consumer multimedia technology

Take the complexity out of professional training
and collaboration
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Collaboration in international contexts

• Fly and meet at the same time and location
• Telephone
• E-mail
• Video conferencing
• Work-process tools
• Financial management, business specific processes
• Modern ICT easy to use tools

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Changing technologies and new opportunities
What happens when you put multimedia technology
in the hands of end users?
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Multimedia technology trends point in one
direction
Generic multimedia platforms create multiple
market opportunities
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The benefits going from structured use to ad-hoc
use of collaborative tools

• Structured situations in organizations
• Education training
• Regular meetings

• Ad-hoc situations in organizations
• Project collaboration
• Knowledge sharing

• Structured use of technology increases users
  computer knowledge, which in turn stimulate
  ad-hoc collaboration and improves organizational
  effectiveness

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Telenor has clear value creating roles
Content hosting and distribution
(tools) Streaming applications (Bedrift) LMS
systems (Bedrift) Collaboration applications
(Bedrift) Network infrastructure (TSS, Network)
REO Administration and support Implementation
toolbox Pedagogical framing tools Courses
Service/content providers and facilitators
Content consumers deployment
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REO toolbox Administration Infrastructure Applica
tions Pedagogical framework Testing evaluation
Infrastructure Satellite link (DVB-RCS) Broadband
Wi-Max / Wi-Fi TSS Networks
Applications Content hosting LMS-systems Collabor
ation systems Business solutions
Pedagogical frame Pedagogical customization Proce
ss-tool for organizational development
Work processes New knowledge and collaborative
processes
Administration Administration and
support Implementation assistance Pedagogical
framing tools Courses
Testing evaluation Infrastructure
testing VeriSat Application and process testing
Sintef
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Research questions

• What technology is usefully supporting
  educational programs and how should the
  technology be configured to add value?
• What pedagogic works better to create excellent
  learning conditions when supported by technology?

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The mobile classroom

• Technology
• Broadband access
• Fixed line, wireless, or satellite receiver
  (DVB/RCS)
• PC with internet browser
• Projector
• Room with screen, white board, flipcharts
• Local facilitator

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The mobile production facility for educators

• Technology
• Broadband access and content hosting
• PC with mass market multimedia editing tools
• Consumer digital video camera
• Standard office tools
• Templates for teaching methods
• The best lecturers

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Benefits

• For customers/businesses
• Borderless and time independent access to world
  class expertise
• Comprehensive and educational programs at lower
  cost (travel cost, time cost, disruption cost,
  cost per person)
• Enabling new learning methods and communities of
  practice
• Corporate internal communication across borders
  become possible at low cost
• Corporate culture and knowledge sharing
• For schools and consulting companies
• Increase profit margins by charging for education
  services that can be reproduced at marginal cost
• Long term relations with clients add-on
  selling, sticky services
• New added value educational programs sold at
  premium price

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Telenor RD analysis and action-research
offerings

• Needs assessment
• Analytical toolbox
• Design new value-creating work-processes
  supported by ICT
• Best practice case studies
• Recommending software tools and integration
• Updated list of available software
• Evaluation criteria and processes
• Test that tools function appropriately on
  preferred network infrastructure
• Engineering skills
• Facilitate implementation
• Organizational change processes

Telenor RD undertakes action-research to assist
leading edge companies to stay in front
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Key technologies to support distance learning and
collaboration

• Live and on-demand presentation collaboration
  tools

• Learning management systems

• Standard office tools

• Communication network

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Key technologies to support distance learning and
collaboration

• Live and on-demand presentation collaboration
  tools

• Learning management systems

• Phone
• Internet collaboration tools
• Video conferencing
• Streaming video, PowerPoint, sound
• E-mail
• Multimedia download

• Manage educational content and processes
• Manage courses
• Distribute course material available for
  downloading
• Students submit work

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Collaboration technologies
Different places, same time
Same place, same time
Instant messaging (chat) Phone Live meetings
lectures(Video conferencing mobile classrooms)
Classroom activities
E-mail Multimedia on-demand streaming Computer
conferencing
Textbooks Computer-assistedtraining
Same place, different time
Different places, different times
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The combination of solutions
No single solution can serve as mediator for all
activities found crucial for learning. A
combination of solutions provides a holistic
learning environment and a wider learning outcome
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Solutions for distance learning and collaboration
must be

• Easy to use and maintain
• Accessible from any PC (through a web-browser)
• Self-serviced
• Accessible across autonomous organizations and
  countries
• Secure
• Accessible across multiple networks and devices
• Use standard office tools

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Telenor Satellite Services (TSS) and Telenor RD
work together

• Identify the best low cost ICT technology that
  works with satellite as well as fixed networks
• standard technologies are combined and tested for
  effective distance learning and collaboration
• Use years of experience to improve the
  effectiveness of distance learning and
  collaboration technologies
• Create new organizational processes to improve
  effectiveness
• TSS RD are currently developing winning
  combinations of WiMAX, WiFi, and satellite
  services.
• Create new business opportunities for partners

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TSS can extend telecommunications infrastructure
to all of Africa and further
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TSS can offer telecommunications to connect
educational partner institutions in Africa
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TSS provides network infrastructure connecting
central and remote areas
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Generic multimedia platforms offers several areas
of use

• Staff training and distance learning
• Health education and telemedicine
• Regular update of sales force on new products and
  services
• Project support for geographically dispersed
  projects

• Management information sharing (e.g. CEO corner)
• Quality systems, document storage (checklists,
  routines etc)
• E-commerce
• General internet access
• IP-telephony

Generic multimedia platforms can be used for
multiple purposes, which create cost effective
solutions
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Telenor RD analysis and action-research
offerings

• Needs assessment
• Analytical toolbox
• Design new value-creating work-processes
  supported by ICT
• Best practice case studies
• Recommending software tools and integration
• Updated list of available software
• Evaluation criteria and processes
• Test that tools function appropriately on
  preferred network infrastructure
• Engineering skills
• Facilitate implementation
• Organizational change processes

Telenor RD undertakes action-research to assist
leading edge companies to stay in front
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What is DVB-RCS ?

• DVB-RCS is a standard for two-way broadband
  communication via satellite
• Digital Video Broadcast Return Channel via
  Satellite
• It is
• Asymmetrical, much like ADSL
• Standardised by DVB and ETSI
• Supported by several manufacturers (Nera, Newtec,
  Norsat, EMS, Raytheon)
• Defined for C, Ku and Ka band satellites

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DVB-RCS - a professional 2-way satellite
broadband solution
Customer Premises Equipment (CPE) cost app.
20kNOK installation (Nera RCS terminal)
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Implementation with WLAN
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DVB-RCS product features

• Scalable bandwidths
• Outbound 256kbps to 40 Mbps (terminal dependent)
• Return 64kbps, 128kbps, 256kbps, 512kbps, 1Mbps,
  2Mbps (examples)
• Closed networks for companies
• intranet connections
• LAN-LAN interconnects
• Internet access (full access or filtered)
• Security by VPN encryption
• TCP/IP accelerator for satellite delays override

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Telenors project team advances present usage of
distance education for adults

• Frank Elter
• Dr.oecon, project manager
• Expert in organization processes and strategy
• Annita Fjuk
• Dr.scient, associate professor, University of
  Oslo / Senior researcher
• Expert in ICT supported (collaborative) learning
• Erik Back
• Masters in social anthropology

• Åsmund Weltzien
• Masters in social anthropology
• Pearce Connoly
• Expert in social computing
• Pascale Blyth
• Adviser (formerly WHO)
• Masters in Engineering student, Open University

The project team works with Telenors vast
engineering competences to make solutions work on
multiple access infrastructures
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Organizing the project