Joined up Government

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Joined up Government
Darren Stratton Director, Client Solutions
Professional Services
This document is confidential and is intended
solely for the use and information of the client
to whom it is addressed.
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Agenda
Introduction Federal and Local Government
Concerns IT Challenges Managed Services That Can
Transform Your Community Next Steps QA Close
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IntroductionWho we are
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Federal and Local Government Concerns

• Service effectiveness
• Citizen empowerment
• Public safety and security
• Social inclusion
• Economic development

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Service Effectiveness

• Providing access to important information and
  resources
• Improving intradepartmental and interdepartmental
  information exchange, training, communications,
  and collaboration
• Providing personnel in the field with the
  information and resources needed to maintain high
  levels of productivity while away from the office
• Protecting the privacy, integrity, and
  availability of information

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Citizen Empowerment

• Providing citizens with access to important
  information, resources, and services
• Improving citizen interactions with government
  agencies 
• Protecting the privacy and confidentiality of
  citizen information

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Public Safety and Security

• Disseminating timely information
• Improving intradepartmental and interdepartmental
  communications
• Collaboration for fire, police, and medical
  responders
• Providing field personnel with access to
  important information and resources to improve
  response and recovery operations

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Social Inclusion

• Providing equitable access to health,
  educational, and social services
• Increasing dissemination of pertinent information
  and resources
• Improving communication among program managers,
  government agencies, health service providers,
  and other primary stakeholders
• Improving outreach collaboration with
  foundations, community-based groups, and other
  organizations

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Economic Development

• Creating opportunities that stimulate economic
  development by attracting and retaining vital
  industries and businesses
• Recovering quickly from network outages
• Improving public-private sector collaboration to
  create a healthier work environment for employees

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IT Challenges

• Increasing connectivity demands
• Additional requirements for communication
  resources
• Greater data security needs
• Expanded disaster recovery solutions

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Managed Services

• Connect entire communities
• Save budget dollars
• Extend services and increase employee
  productivity
• Support public safety enhancements such as
• Mobile incident command
• Public safety answering point (PSAP)
• Field personnel or vehicles
• Video surveillance
• Reduce total cost of ownership (TCO) on network
  investments

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Managed Services (cont)

• Issue Limited Community Access to Resources
• Solution Managed Metro Ethernet
• Direct connectivity between buildings
• Maximum throughput and 24-hour connectivity
• Providing quick and flexible bandwidth

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Managed Services (cont)

• Issue Inadequate Communication and Collaboration
• Solution Managed IP VPN
• Deploy value-added services to constituents,
  business partners, employees, and other regional
  government offices
• Reduce TCO
• Deploy quality of service (QoS), security, high
  availability, multicasting, and other critical
  requirements
• Solution Managed IP Communications
• Enhance service opportunities for educating and
  informing constituents
• Share and obtain information quickly and across
  multiple emergency response organizations

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Managed Services (cont)

• Issue Reduced Access to Data from the Field
• Solution Wireless Solutions
• Convenient and flexible access to important
  information
• Improve Field productivity by allowing people to
• Simplify tasks
• Accelerate decisions
• Solve problems on the spot

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Managed Services (cont)

• Issue Recovering Quickly from Outages
• Solution Continuity of Operations Plan
• Separate, dispersed data centers to keep
  applications available
• Alternative high-availability headquarters with
  robust WAN to support displaced workers
• Application and content caching and redundant
  links to maintain performance
• Virtual continuity of operations plan (COOP)
  (teleworker) solution that creates a virtual
  office at home
• WLANs, SoftPhones, VPNs, to connect mobile users

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