IBM System Update Facility

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IBM System Update Facility

• Sean Comerford
• scomerfo_at_us.ibm.com

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Welcome!!

This presentation was developed by Stephen
Saroka of IBM.
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• Agenda

• SUF Introduction
• Deliverables
• Delivery Options
• Getting Started
• Installation Assistance
• Environments Supported
• Order Fulfillment Process
• Summary

Service Order
OS390 VM/ESA VSE/ESA
History
Custom Service
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Research, Order, Receive and Install service

• Without Suf

Research Maintaining Systems
Voice
FTP Internet(90MB) IIN E-Mail Box (2MB)
Physical
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• To help you Research, Order, Receive and Install
  TAILORED service

S/390 Software Support

SUF
IBMLINK
OS390 Enhanced Holdata
Order
Orders
FTP 1-gigabyte
Hipers/PE/Y2K Corrective service Recommended
Service Update Plus OS/390 Enhanced Holddata VSE
System Refresh
Internal Ordering Packaging Processes
Physical
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With SUF 2.1.2 you can order

• Deliverable

OS/390
VM/ESA
VSE/ESA
Corrective
PTF/APAR and all requisites not already
received Plus Enhanced Holddata
PTF plus all requisites
PTF/APAR and all requisites not already received
Hipers/PE /Y2K Fixes
(New) Order Hipers/PE fixes not already
received Plus Enhanced Holddata

(New) Order Hipers/PE fixes not already received
Preventive Service
Latest Quarterly RSU Plus Enhanced
Holddata Optional Service Hipers/PE/Y2K to day
of order
Latest Monthly RSU including Hiper/PE/Y2K buckets
System Refresh Physical Only!
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Current SUF Recommended Service Update
Methodology
RSU is a package of recommended service that
includes Hipers (high impact problems) upto RSU
level date Pervasive problem fixes All Serverity
1 and 2 APARs Reach-ahead PE fixes Y2K
reach-ahead service Security and data integrity
APARs Required requisite PTFs 90-days of Enhanced
Holddata for OS/390 Recommended Service Updates
are made available on the 15th of the month
(e.g. April RSU service is available May
15th.) Recommended Service Update Options
Available Current RSU-1 Recommended Level Most
Current RSU RSUs for total of 6-months

• www.ibm.com/s390/suf/

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• Select SUF Delivery Option

(based on preference, size, security
availability)
PTFs
CUSTOMER LOCATION
INTERNET
Advanced Digital Delivery
Orders, Status, PTFs
SUF Applications
via browser
PTFs, data
PTFs
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Summary of SUF Deliverables and Services

OS/390
VM/ESA
VSE/ESA
Corrective service
Individual PTF's Plus Enhanced Holddata
Individual PTF's
Individual PTF's

Preventive service
Quartly /monthly available and
tested Recommended Service Updates Plus
Enhanced Holddata Optional Service
Hiper/PE/Y2K to day of order
Monthly Recommended Service Updates Plus
Hiper/PE/Y2K Buckets
Refresh via physical media
Hipers/PE/Y2K
Current to the day prior to order
production Plus Enhanced Holddata

Current to the day prior to order production
Service delivery options
Internet Physical media Advanced Digital
Delivery (satellite)
Internet Physical media Advanced Digital
Delivery (satellite)
Internet (corrective service) Physical media(
corrective and preventive service)
Additional Services
HotLink to Enhanced HOLDDATA Order PTFs by APAR
Number Quick link to information on retrieving
- Y2K High System Problem Fixes Link to
SUF and S/390 Support homepages and
ServiceLink Schedule Internet delivery off-shift
Order PTFs by APAR Number Schedule Internet
delivery off-shift Link to ServiceLink
Order PTFs by APAR Number Schedule Internet
delivery off-shift Link to ServiceLink
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• Getting Started

• Access SUF homepage http//www.ibm.com/s390/suf/
  
• Installation Cookbook
• Provides planning and setup information for the
  pre-requisite products and SUF
• Most detailed info available for running SUF on
  the OS/390"UNIX System Services"
• Customer experiences, FAQs and Forums
• Optional Click on Testdrive
• Entitlement
• Register, download SUF 2.1.2 Applications off our
  homepage
• Install and Configure
• Start using SUF

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Server Environments

• SUF Application operates in the Web Server
  Application Environments
• OS/390 Network Computing
  Configuration

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Netscape - V3 or Internet Explorer - V4 Browser
www.ibm.com/s390/nc
OS/390 - V2R4
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Multiple Users
Server
3
Workstation
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• Order Entry

CUSTOMER Application Server

• CustomerApp Server (CAS)
• communication focal point of S/390 SUF

OS/390 VM/ESA VSE/ESA
or
WindowsNT OS/2
OS/390 Unix
Corrective Preventive Hiper/PE

• User interface via browser
• http communication
• Select host profile
• Select Host Type
• Service type
• Delivery Option

(1)

• ftp communication
• gets applicable history list
• SMP/E CSI (Global/Targets)
• MSHP RETRACE Output
• VM Products Installed

(2)
Internet Satellite Physical
Serviced Host
OS/390, VM, VSE
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Order Submit Fulfillment

• CUSTOMER Application Server

• ftp communication
• orders created/sent to IBM
• Host Nickname
• History bitmap image
• Delivery Option
• Service type

Order Transaction
ftp
(5)
IBM
or
FTP SERVICE SERVER
WindowsNT OS/2
OS/390 Unix
Firewall

• ftp communication
• gets PTF history (platform specific)
• SMP/E CSI (Global/Targets)
• MSHP RETRACE Output
• VM Products Installed

• user submits order(s)
• user check order status

(4)
(3)
Internal Ordering Packaging Processes
Serviced Host
OS/390, VM, VSE
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Order Delivery (Internet Option)

• CUSTOMER Application Server

Tailored Service Package
ftp
(6)

• poll for completed order(s)
• retrieve completed order(s)

or
WindowsNT OS/2
OS/390 Unix

• ftp communication
• places service package on host
• invokes host executable

(7)
Notify
Serviced Host
OS/390 VM
OS/390, VM, VSE
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• Summary Value

• Simplifies S/390 software service maintenance
• Service is tailored to system history
• SUF Electronic service package size is inceased
  to 1-gigabyte
• Increase stability of S/390 operating system
• Hipers/PE/Y2K fixes are packaged with every order
• Help ensure Y2K readiness
• OS/390 Holddata packaged with all deliveables
• Shorten service delivery time
• Electronic service package received is
  automatically FTP to host
• Customer utilizes programming skills for
  enhancement not maintenance
• For additional information refer to our Internet
  homepage
• http//www.ibm.com/s390/suf/

SUF
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S

• F

U
"Retrieve service off the Internet"
www.ibm.com/s390/suf/
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• SUF Backup

Information
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Security
IBM

• ftp

Package Integrity
A
D
CUSTOMER Application Server

• A Cust. Appl. Server Internet connection to IBM
• Customer initiated communications
• IBM recommends Internet gateway firewall (socks
  0r proxy)
• B Cust. Appl. Server to S/390 host(s)
  communications
• TCP/IP or APPC/LU2 communications controls
• Cust. Appl. Server controls will only ship SUF
  service package to host
• C Cust. Appl. Server to User Workstations
• Intranet security via web server Userids
  Passwords
• D Ensure Package integrity over Internet
• MD5 hashing for Data Integrity

Firewall
or
WindowsNT OS/2
OS/390 Unix
B
C
Serviced Host
OS/390, VM, VSE
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Overview
Enterprise Location
Advanced Digital Delivery
ftp
ftp

• CUSTOMER
• APPLICATION
• Server

Enterprise firewall
IBM
or
existing Enterprise TCP/IP network

• provides
• Client/Server UI
• Workhorse
• communications

Firewall
TCP/IP
System Programmer workstations
ftp
OS/390 VM VSE

• User Interface
• Browser
• multi platform

http
PHYSICAL DELIVERY
Serviced Hosts
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Customer App Server (CustApp)

• CUSTOMER Application Server

• ftp communication
• RSU information retrieved
• orders created/sent to IBM
• poll for completed orders
• retrieve completed orders

• CustomerApp Server (CAS)
• communication focal point of S/390 SUF
• Server, runs in background to place retrieve
  orders

ftp
IBM
or
FTP SERVICE SERVER
WindowsNT OS/2
OS/390 Unix
Firewall

• User interface via browser
• http communication
• user place orders
• user check status
• define serviced host profiles

• ftp communication
• gets ptf history (platform specific)
• places service package on host
• invokes host executable
• If CAS OS/390 Unix, no VSE host

Internal Ordering Packaging Processes
Serviced Host
OS/390, VM, VSE
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Host User Profiles

• CUSTOMER Application Server

• User Profile
• Customer Number
• Host Nickname
• Host Type
• Userid/password
• TCP/IP Address
• Global Zone
• HLQ for Orders
• SMP/E DSN
• Physical Media Type
• Mailing Address
• User PKG Size Max.

or
WindowsNT OS/2
OS/390 Unix

• User interface via browser
• http communication
• define serviced host User profiles

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Hardware / Software Required

• Customer Application Server (one of the
  following)
• All Platforms
• FTP Internet connection (thru a Firewall)
• Windows NT Workstation Server with
• MS WindowsNT 4.0 with ServicePack3
• DominoGoWebserver V4R6M1, Netscape Enterprise
  Serveror IBM HTTP Server Powered by APACHE
• Java V1.1.4
• "SUF" Customer Application code installed
• 20mb to 1gig hard disk space available
• OS/2 WARP Workstation Server with
• Running OS/2 WARP Connect V4 with TCP/IP
• DominoGoWebserver V4R6M1
• Java V1.1.4
• "SUF" Customer Application code installed
• 20mb to 1gig hard disk space available

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• Netprog related stuff
• SUF uses RMI - Java version of RPCs.
• Has it's own FTP client (We found out the hard
  way that you HAVE to end ftp commands with \r\n!)
• Java servlets - generate dynamic web pages for
  the SUF interface
• Distributed computing - system programmers can
  perform part of their jobs from any machine that
  has a web browser.
• Lots of security issues! Customers want to be
  sure their data is secure!

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• Want a job?
• We're looking for Java programmers (must have
  gotten 100s on all Netprog projects...)
• I get 2000 if I recommend you and they hire you!
  (So send me those resumes!!)
• In all seriousness, if you're interested, send me
  an email at scomerfo_at_us.ibm.com. They are looking
  to add skilled Java developers to the project and
  you would get a change to be exposed to some
  leading edge Java stuff.