Learning and Renewal

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Learning and Renewal

• A Case Study of GTO Global Technologies
  Organization response to the threat of Y2K and
  the crisis of 9/11
• Presented by
• Kathy Toelken, PhD Candidate
• Wayne State University, USA

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Introduction

• This project explores the ways in which a global
  computer services corporation responded to the
  threat of Y2K and the crisis of 9/11

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Topics of Discussion

• Communication Strategies
• Organizational Learning
• Threat and Crisis

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Communication Strategies

• Word are a form of action, capable of
  influencing change. Ingrid Bengis
• Distinctive Strategies
• Discourse of Renewal
• Example Y2K 911

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Organizational Learning

• Learning as Change
• Process
• Response
• Renewal
• Examples Y2K 9/11

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Threat and Crisis

• Profound Loss
• Fundamental Flaw
• Three Theories
• Sensemaking
• Chaos
• Organizational Learning
• Example GTO Y2K 9/11

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Review

• Resilient - individuals
• Reconstitute - group
• Renewal communication frames innovation.
• We are citizens of the world. We converse with
  all. Per Blanker

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Summary

• Your comments, questions and critiques
• What lies behind us and what lies before us are
  tiny matters, compared to what lies within us.
  Ralph Waldo Emerson

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Simulating Crisis

• Science News 23/10/04
• Reworking Intuition p.264
• Cognitive acceleration and learning
• Redefinition by invention
• The world actually looks different when you
  learn to think about it in a fundamentally
  different way. Lia DiBello