Graham Turnbull

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Graham Turnbull
Use Users
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General

• A charity and online learning resource base with
  360,000 images, movies and sounds from museums,
  galleries, archives and the media.
• Support thousands of learning packs with tools to
  build, edit, store, share and publish material.
  And there is access to Scribble - a social network

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Figures

• 360,000 Records
• 60 million words
• 3,650 Subscriber Institutions
• 5,000 at home teacher users
• Partnered provision from over 350 institutions
  and individuals
• 31 million hits per month

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Online
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Differentiated Interface and I/O
SAML / Shibboleth - Federated Access Fully
operational SRU/SRW, Z39.50, OAI-PMH Joint
Vocabulary Working Group for Educational
Metadata Metadata in Dublin Core and UK LOM
formats Data harvested by Europeana, GGfL, Edina
UK Universities, Picture Australia
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Searches
Scribble
Packages
User Tools Albums Create Mashups Blogs
In Glow
Features
Scran in a Box
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Pathfinders Features
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Searching
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Create
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Albums Slides
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Subjects
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User Stuff
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User Materials
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Communities
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How We Find Out

• We Train
• We Watch
• We Record
• We Ask
• Bi-annually We Collate Discuss
• Our Development Cycle is built on this
• We build on successes - users like more good
  stuff
• We delete pet ideas - they dont miss stuff
  that they dont use

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What have we Learned

• Finding Stuff is no longer enough
• Doing Things with Stuff Counts
• Its Theirs not Ours
• They are a group - engage the group
• Watch your specialist language
• Listen to the User
• Synthesise what you are told
• Focus groups talk about they already know
• Your good ideas are bad ideas if a user cant
  grasp quickly

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What have we Learned 2

• Do simple things extraordinarily well
• Scalability Sustainability are very important
• Wonderful design can conceal not reveal
• Your site must grow and flex
• Face up to Endless Beta
• Your site does not have a 10/5/1 year life
• Think about building Tools that
• Are grasped instantly
• Pace the user with one focus at a time
• Meet a need just in time
• Not Photoshop but iPhoto

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What have we Learned 3

• Change and progression are important
• Build - in parts - and tutor your audience
• Captivating and Motivating is about answering
  needs and doing things delightfully time and
  again
• Service values matter - work for your user
• A fabulous Flash Experience can die on the vine
• A Great tool will be returned to time and again
• Dont despair when some users cant find Help,
  Order Image or 101 obvious things. Some people
  think you need an aerial for the internet.

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Questions
graham.turnbull_at_scran.ac.uk